5615 W.

PALMER CHICAGO, IL 60639

( 2 2 4 ) 6 7 8 - 6 9 0 8 L AV O N T E F U N C H E S @ Y M A I L . C O M

L AV O N T E F U N C H E S
OBJECTIVE

Dynamic, enthusiastic and conscientious office professional with extensive experience in variety of office
environment and proven ability to work well with others in fast-paced working conditions. Possess
excellent communication skills verbal and written. Thoroughly enjoy working with customers---a definite
“people person”. Outstanding troubleshooting skills with efficient and successful solutions. Committed to
a job well done and professional excellence.

FUNCTIONAL SUMMARY

*Administrative Skills: Alpha/Numeric Filling, Customer Service, Data Entry, Effective Coordinator,
Flexibility, Leadership & Motivation.
*Organization Skills: Fast learner, Attention to detail, Strong Follow-Through, Consistent performance
despite facing odd situations, Can execute a task within a short time, Can execute task under
pressure, Demonstrates a personal commitment to promoting and providing excellent customer service.
*Computer Skills: Microsoft Windows (2000-Windows 7), Microsoft Office Products (Word, Excel
Access, Outlook), Internet Explorer, Lotus Notes, AS400, ADP DMS applications and operating systems.

EDUCATION
University of Phoenix at Chicago
B.A. Criminal Justice (In Progress)
Concentration: Human Services Administration

EMPLOYMENT

07/2009-05/2010
Healthcare and Family Services, Division of Child Support
Compliance Team Specialist
• Reviewed served cases to ensure employer compliance with the Order/notice.
• Reported any instances where necessary or additional actions are needed
• Contacted employees and employers to provide medical insurance coverage as needed
• Performed quality control reviews
• Overall customer service
• Maintain confidential and security of case information

02/2009-07/2009
Advocate Health Care
Administrative Ward Clerk (Volunteer)
• Scheduled patient appointments and support roster for physicians.
• Registered incoming patients and assisted with prescription fulfillment.
• Demonstrated ability to maintain composure and work efficiently, preserving patient
confidentiality in this environment.
• Performed administrative duties and effectively resolve patient concerns.

11/2007-01/2009
ADP Laser Imaging DOX Team
Customer Client Representative
• Performed routine research for clients questions and concerns on products and services
• Provided support and solutions to clients regarding payroll, tax filing and overall issues
• Processed, ordered and adjusted all reports dealing with W2 or 1099 reports
• Maintained and documented issues in clarify management system

ADP CIG Install Team

Remote Install Specialist II
• Installed selected ADP functions
• Loaded software and provided explanation process instructions remotely
• Build and maintained client relationship
• Ensured clients received and view software agreement form
• Trained personnel how to efficiently and effectively use software
• Overall customer service

ADP Easy Pay

Client Service Specialist II
• Overall customer service
• Provided prompt, courteous service to external and internal customers
• Responded with solution for all payroll inquiries
• Performed data entry of all inquiries and transactions
• Answered all quarter-end and year-end calls
• Daily problem solving and research for clients

06/2006-07/2007
Airport Accommodations
Call Center Agent
• Overall customer service
• Directed all inbound calls
• Booked non voucher and voucher rooms for passengers and airlines
• Performed data entry of all inquiries and transactions
• Reserved and created reservations with customer hotel of choice
• Monitored operations with hotel clients

References will be furnished upon request