UNIVERSITY OF CALOOCAN CITY

COLLEGE OF BUSINESS AND ACCOUNTANCY

EXECUTIVE SUMMARY

This study covers the activities of hotels that have been in operation for at least one year

and that are under the management of Shangri-La international Management Limited (SLiM).

New developments in the planning and development stages and Shangri-Las business in

property rentals are not directly managed by SLIM and are outside the scope of this report. This

report encompasses 72 hotels that are owned and/or operated by Shangri-La across Asia Pacifi,

Europe, North America and the Middle East. It also includes one marina club, so throughout this

report this is collectively referred to as 73 hotels. Three hotels have been included that were not

covered in the 2010 Sustainability Report: Kerry Hotel, Pudong, Shanghai and Shangri-La Hotel,

Manzhouli were opened in China during 2011, and Shangri-Las rasa Sentosa resort and Spa,

Singapore was reopened after major refurbishment. No hotels were closed during the reporting

period. Six hotels that opened within 2012 are not included in this report, as they had not

completed a full year of operations during this reporting period. Shangri-La endeavors to

continue to report on the sustainability of its hotels every two years.