Morgan L.

Popa
W293 County Road DD | Kewaskum, WI 53040
414-559-5768 |morgan.popa@gmail.com

CAREER OBJECTIVE
Determined and energetic university graduate with a Bachelor of Arts in Communications motivated to secure an internship
in my field of passion: Wildlife Conservation. Fast learner and hard worker with an endlessly positive attitude aiming to use
my communication, media, teamwork, and research skills to assist in the Wildlife Conservation teams projects and goals
while gaining unmatched experience in the career field I desire to purse.

WORK EXPERIENCE
LEGENDARY WHITETAILS Slinger, WI
Customer Care Representative Oct 2016 - Present
Address customer service inquires and complaints in a timely and accurate fashion
Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
Build customer loyalty by placing follow-up calls and emails for customers who reported product or payment issues
Constantly prepared for problem resolution and designing best-option solutions for both the customer and business
Recognized for my ability to understand new tasks immediately and perform them with high quality and success, becoming
the lead go-to person for any extra workload
Achieved a quality assurance score of over 95% for weekly graded customer calls, emails, and chats within 4 months
THE WALT DISNEY COMPANY Orlando, FL
Photopass Photographer Aug 2015 July 2016
Completed an Environmentality and Sustainability class to broaden my knowledge of the Disney company in a subject matter
that I am passionate about (i.e. Wildlife Preservation)
Created magical memories for guests while applying and expanding photography skills both independently and collaborating
with coworkers
Utilized interpersonal communication and hospitality skills to assure guest satisfaction and personalize guest experience
Overcame cultural and language barriers in a multi-cultural guest environment
Acknowledged as a Great Service Fanatic nine times for demonstrating impeccable Guest Service
GREENFIELD POLICE DEPARTMENT Greenfield, WI
Transcriptionist Feb 2012 Aug 2015
Responsible for data entry and the transcription of officers' verbal reports into typed format
Demonstrated attention to detail and organization of data within time constraints to transcribe police reports
Applied problem solving skills and self-sufficiency in an independent working environment
Presented trustworthiness and dependability in handling confidential government information

EDUCATION
MARQUETTE UNIVERSITY Milwaukee, WI
Bachelor of Arts Degree in Communications May 2015
Major: Digital Media
Minors: Film, Women and Gender Studies
GPA: 3.89

Summa Cum Laude

MU Ignatius/Magis Scholarship
Journal Foundation Walter Jay and Clara Charlotte Damm Scholarship
Scholars Deans List

Kappa Tau Alpha National Honor Society for Mass Communication

Lambda Pi Eta National Communication Association Honor Society

ADDITIONAL SKILLS
Adobe Photoshop Typing 100 WPM consistently
AVID Media Composer 6 Windows Operating Systems
Final Cut Pro All aspects of social media
Microsoft Office Oracle Service Cloud and Serenad
OSX