Theresa Silva

Website

Theresa Silva

Education
Arizona State University, Tempe, AZ 08/2015-present
Bachelor of Arts in Psychology
Minot State University, Minot, ND 08/2013-12/2013
Online Classes for General Associates Degree
Sierra College, Rocklin, CA 08/2012-05/2015
Associates of Science in Social and Behavioral Sciences

Work Experience
Taco Tree, Auburn, CA 08/2011 - 01/2015
Food Service Worker
Maintained high standards of customer service during high-volume, fast-paced operations.
Communicated clearly and positively with coworkers and management.
Resolved complaints promptly and professionally.
Took initiative to find extra tasks when scheduled duties were completed.

Activities
Red Cross Volunteer, Yokota Air Base, Japan 2016-present
Hospital Volunteer: Mental Health Clinic Administrator/Technician
Maintain a well-organized front desk environment.
Provide quality patient care prior to and after appointments.
Record and interpret vital signs.
Provide resources to people in the community both in person and on the telephone.
Record patient medication refill requests and send to the psychiatrist.
Conduct PCS (permanent relocation) and deployment clearances for members of the community.

Last Updated: April 2, 2017 1

Theresa Silva
Website

Red Cross Volunteer, Yokota Air Base, Japan 2016

Emergency Communication Caseworker
Aided military members who experienced family emergencies while away from home.
Contacted outside agencies (such as funeral homes, hospitals, etc.) and commanders to help
members obtain emergency leave.
Conducted follow-up calls to military members to ensure they did not need further services.

Last Updated: April 2, 2017 2