KEY PERFORMANCE INDICATORS

Consumer Welfare and Promotion Office

CY 2017
Goals/Strategic Initiatives/Actions

1. Strengthen Consumer Welfare Protection

Strategic Initiative Key Performance Indicator

Audience Reached (no. of participants)

Conduct of Information, Education and
Effectiveness of IEC
Communication Campaign
Number of materials developed
Development and printing of promotional
Number of materials uploaded in the
materials
DOE portal
Effectiveness of materials developed
Conduct of/participation in product or technology displays/exhibits
Number of product or technology
displays/exhibits participated in or
conducted
Provision of information requests assistance
Effectiveness of the product or
technology displays/ exhibits
Provision of complaint assistance
Number of information requests
received and responded to.
Customer satisfaction

Number of complaints received and

responded to
Complaints resolved within reasonable
timeframe
Regular monitoring of requests/assistance provided Customer satisfaction
 Automated monitoring of
requests/assistance provided through
Consumer Care

Improved or reduced response time to

requests

Interactive Consumer Assistance Portal (programming c/o of ITMS)

Number of partnerships
forged/strengthened
Number of project/activity
collaborations
Forging/Strengthening of partnerships with
relevant government agencies, donor
agencies, civil society, and private sector
stakeholders

Forging/Strengthening of partnerships with Number of partnerships

academic institutions forged/strengthened
Number of On-the-Job Trainees
engaged

Number of Trainings attended

CWPO Staff Capacity Building Improved work performance
Employee Satisfaction

Audience Reached
More effective promotional material,
Number of IECs, modules, promotional
materials developed
Projects

Identification of State-of-the-Art energy technologies Number of state-of-the art energy

 technologies identified
Recommendations made as to the
applicability of such technologies to
local conditions

Number of local innovations promoted

Recommendations made on relevant
Promotion of the development of local innovations application of the local innovations

Recommendations made on relevant

Secondary research on climate change adaptation vis--vis energy climate change adaptation measures

Submission for reconsideration of

CWPO Magna Carta CWPO application for Magna Carta

Exploring ISO for improvement of services Organizational Assessment

2. Ensure Energy Security (Sufficient Supply)

Key Performance Indicator

Strategic Initiative

Number of activities undertaken

Undertake promotional activities that contribute to reduction in energy Audience reached
consumption Modules produced

Promotional materials developed

Promotion of more productive use of petroleum
products
3. Expand Energy Access

Strategic Initiative Key Performance Indicator

Monitoring of MERALCO Electrification Monthly status report

Facilitation of household connections for electricity services Customer satisfaction

4. Promote a Low Carbon Future

Strategic Initiative Key Performance Indicator

Promotion of clean energy sources Audience Reached

5. Pursue Development and Implementation of Local Energy Plan

Strategic Initiative Key Performance Indicator

Promote the development of Local Energy Plan (development c/o EPPB) LGUs Reached

6. Foster Stronger International Relations and Partnership

Strategic Initiative Key Performance Indicator

Membership to international fellowship

Establishment of international cooperation related to energy consumer
of the energy consumer welfare
protection
advocates (UN)
7. Harmonize and Integrate Projects with Other Relevant Agencies

Strategic Initiative Key Performance Indicator

Number of projects/activities CWPO

Strengthened partnership with Stakeholders on DOE Projects get engaged in