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Internship Report PPCBL Aon PDF
Internship Report PPCBL Aon PDF
Page #
Acknowledgement 2
Preface 3
Transmittal Memorandum 5
Executive summary 7
SECTION # 1
1.1 Introduction to the organization 9
1.2 Business volume 10
1.3 Objectives of the bank 11
1.4 Functional departments of the bank 12
SECTION # 2
2.1 Objectives of studying the organization 13
2.2 Nature of the business 14
2.3 Product Lines of the bank 15
2.4 Competitors 16
2.5 Operational zones 17
2.6 Board of directors 18
2.7 List of products 19
SECTION # 3
HUMAN RESOURCE DEPARTMENT FUNCTIONS
3.1 Staff Role of the HR department 20
3.1.1 Policy initiation and formulation 21
3.1.2 Advice 22
3.1.3 Service 23
3.1.4 Control 24
3.2 Human Resource Department 25
Internship report on the Punjab Provincial Cooperative bank Ltd.
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Internship report on the Punjab Provincial Cooperative bank Ltd.
Internship report on
HR Department of The Punjab Provincial
Cooperative Bank Ltd. Lahore
Submitted to:
Submitted by:
Sana Ullah
Roll No. J5135625
Reg.No. 00-PJG-0412
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Internship report on the Punjab Provincial Cooperative bank Ltd.
ACKNOWLEDGEMENT
I have great sense of gratitude for the most Beneficent and Merciful Allah who has
always helped me in all matters of life .I tried but He rewarded me more than the
tried.
I have deep feelings for whole of my family, in general, and for my Father Malik
Khuda Bukhsh, my Mother and my elder brother Smi Ullah, in particular .They
have always soothed me, elevated me and their words and dua has floated me in
the deep seas of troubles. All of my successes are due to my family.
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Internship report on the Punjab Provincial Cooperative bank Ltd.
PREFACE
In order to accomplish the task of completion of the degree, I choose the renowned
and reputed organization that is the Punjab provincial cooperative Bank Ltd .The
Human Recourse Department of the bank has emerged a successful one in the
organization and the records of the bank are evident to prove the statement. I went
through 3 months internship training in the bank in order to perceive the true art
and the practical picture of the human resources development and to go through
the process by which the organization is making very good out its limited
resources. The report is according to best of my perception and the knowledge
gained via the books and the courses has been tried to be implemented in the due
courses of the business affairs, it will give a comprehensive and sophisticated and
elaborated way of judgment of human resource department of the organization.
For the convenience of the reader I have tried my level best to make the report
comprehensive and elaborative. The sectioning of the report will pave the way to
read and understand the report easily.
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Internship report on the Punjab Provincial Cooperative bank Ltd.
which I have gone through training and report writing procedure will be served
positively.
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Internship report on the Punjab Provincial Cooperative bank Ltd.
TRANSMITTAL MEMORANDUM
To:
From:
Sana Ullah
Roll No.j5135625
Reg No.00-pjg-0412
Jhang Sadar
Ph # 0471-612598
041-752977
E-mail. Sana_034@hotmail.com
Sana_311@yahoo.com
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Internship report on the Punjab Provincial Cooperative bank Ltd.
After the study of organization, after the 3 months practical training at the bank, I
have reached the conclusion mentioned at the end of the report. My main
recommendations to the organization are:
The employees are not satisfied by the promotion criteria and procedure adopted
by the top level management The workers should be satisfied according to their
grades and qualifications.
Human Resources Department should take strong consideration for the retention
and promotion of the employees. More over the customer should be treated in the
more proper and ordered way because during the rush hours there is a bit
negligence towards public dealings.
I thoroughly discussed with top level management of the organization and they
were agreed on the pit falls mentioned by me and to make good and to implement
the recommendations in the due course of business and according to the law .I am
thankful to the staff members and the management team for the successful
completion of the internship and this report. I hope I will fully satisfy the review
panel if they have some extra questions regarding the report. I am equipped with
the necessary knowledge .
I am thankful to the University and the Department for the conduction of the
Human Resources Specialization which enabled me to see through actual things
taking place in any organization.
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Internship report on the Punjab Provincial Cooperative bank Ltd.
EXECUTIVE SUMMARY
Authorization:
Recommendation:
It is also meant for finding the weaknesses and shortcomings and then giving the
suggestions for improvement.
I went through the all functions and processes of the human resources department
of the organization e.g. job analysis, recruitment, staffing, employers training,
performance appraisal processes, compensation packages, retention of employees
etc.
HAZARDS:
The hazards and the problems faced or found in the organization are in its
promotional procedures .The employees are not satisfied with the working of the
promotional board .Some employees working in different capacities were not
satisfied with the present status of the work assigned to them..
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Internship report on the Punjab Provincial Cooperative bank Ltd.
More over, the employees are not trained according their specialized task
performed by him/her .They are given general training so while performing the
specified task, it is difficult for him to be more accurate and it affects his/her
efficiency.
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Internship report on the Punjab Provincial Cooperative bank Ltd.
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Internship report on the Punjab Provincial Cooperative bank Ltd.
BUSINESS VOLUME
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Internship report on the Punjab Provincial Cooperative bank Ltd.
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Internship report on the Punjab Provincial Cooperative bank Ltd.
4)Finance
5)Human Resources
All these departments work under the supervision of the deputy general manager
.Along with the deputy general manager and the heads of all these functional
departments ,there is general manager of the bank .All these department work
under the policies framed by the board of directors from time to time and the
policies are conducted by the H.R.Department.
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Internship report on the Punjab Provincial Cooperative bank Ltd.
3-To do a comparative analysis of the organization with the other in the same
business and capacity .
4-Finding out the weaknesses, short comings, strengths and beauties of the human
resource department .
5-To put some suggestions & recommendations for the development and polishing
of the human resource department .
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Internship report on the Punjab Provincial Cooperative bank Ltd.
The Punjab Provincial Cooperative Bank Ltd. is one of the famous and well
known organization in the banking sector. Its services have won good will and the
bank is considered credible throughout its area of operation and range of business.
It gives loans to the cooperative societies and to the individuals too. More over it
also offers services in the normal banking of daily life.
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Internship report on the Punjab Provincial Cooperative bank Ltd.
The oldest scheduled bank of Pakistan gives the following services to the
customer.
1) A leading bank for providing the agriculture loans to the low scaled formers
by its Punjab wide 161 branches.
5) The loan up to 5 Lac for co-operative societies for the increment in the
industrial production.
8) The launching of gold loan for general public and agriculture purposes at
Tehsil level.
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Internship report on the Punjab Provincial Cooperative bank Ltd.
COMPETITORS:
1) I.D.B.P.
2) A.D.B.P.
5) Foreign banks like City Bank , Standard Charted Bank Ltd. etc.
Chartered Accountants:
Ilyas Saeed
Legal Advisors:
Khan Ilyas
Bank location:
Shahrah-e-Quaid-e-Azam(The Mall)
Lahore.
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Internship report on the Punjab Provincial Cooperative bank Ltd.
OPERATIONAL ZONES
For the convenience of the operations of the bank and providing more facilities
to the customers at or near their home town the bank is working with following
zones along with the head office at Lahore.
Multan Zone
Sargodha Zone
Gujranwala Zone
Bahawalpur Zone
D.G.khan Zone
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Internship report on the Punjab Provincial Cooperative bank Ltd.
BOARD OF DIRECTORS:
The board of directors has 39 members. A nominee of the Federal Bank for
cooperatives attends the meetings of the board of directors as observer. The
board of directors elect a vice president from amongst its members. The board
of directors may delegate all or any of the powers for proper and efficient
conduct of the business of the bank to the president, vice president, general
manager, any other responsible officer of the bank or a sub committee
appointed by the board of directors.
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Internship report on the Punjab Provincial Cooperative bank Ltd.
LIST OF PRODUCTS:
1) Shares capital.
2) Reserve deposits.
3) Securities.
4) External loans .
5) Investment.
6) Loans .
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Internship report on the Punjab Provincial Cooperative bank Ltd.
The H.R department of the bank generally performs the following roles:
2. Advice
3. Service
4. Control
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Internship report on the Punjab Provincial Cooperative bank Ltd.
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Internship report on the Punjab Provincial Cooperative bank Ltd.
ADVICE
A major portion of the activities of those engaged in staff personnel work is in the
nature of counsel and advice to line manager. Countless examples can be given. A
shop foreman may be confronted with a grievance over distribution of overtime.
Another foreman may have the problem employee who he feels should be
disciplined or even suspended. At the time of the annual review of all salaried
personnel for possible pay increases, the operating manager plays a key role in
advising operating manager on the administration of the program. An apparent
concerted slow down may occur in the assembly department. It may have been
instituted by the union in retaliation for the cutting of piece rates the week before.
How should production supervision handle this situation.
The H.R.Managers and their staffs are expected to be fully familiar with
H.R. policy, the labour agreement, past experience and the needs and welfare of
both the company and the employees in order to develop a sound solution.
Successful personnel specialist must be people centered. They must be feeling
sensitive, wants, and motives of other people. At the same time they must
continually be cognizant of their obligation to preserve the structure and
functioning of the organization. In fact, this really is the essence of H.R.
management. Management must seek to so direct and coordinate the efforts of the
people that the goals of the organization are achieved while at the same time
providing need satisfactions for the members of that organization.
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Internship report on the Punjab Provincial Cooperative bank Ltd.
SERVICE
The service responsibilities of the H.R. department are apparent when one
examines such things are as the employment, training, and benefits functions. The
tasks of recruiting, interviewing and testing job applicants are performed in the
H.R.Deptt.. Training programs are planned, Organized and often staffed through
the H.R.Deptt. H.R.Deptt must see that adequate instructional materials and
facilities are available. Once pension and insurance programs have been setup, all
claims must be through the H.R.Deptt. The maintenance of adequate employee
records is a service function that permeates all functional specialties within the
personnel field.
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Internship report on the Punjab Provincial Cooperative bank Ltd.
Control
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Internship report on the Punjab Provincial Cooperative bank Ltd.
HUMAN RESOURCEDEPARTMENT
FUNCTIONS
H.R. Management activities are carried on both by the staff H.R.Deptt and
by operating management in the course of directing the activities of the work
force. Variation from the pattern described may occur in particular companies
because of special circumstances.
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Internship report on the Punjab Provincial Cooperative bank Ltd.
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Internship report on the Punjab Provincial Cooperative bank Ltd.
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Internship report on the Punjab Provincial Cooperative bank Ltd.
COMPENSATION ADMINISTRATION
The work of designing and installing a job evaluation program is handled, for the
part, by the H.R. department with some consultation with line managers . The
decision to adopt a particular pay structure with pay grades and fixed minimums
and maximums for the grades is a top management responsibility.
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Internship report on the Punjab Provincial Cooperative bank Ltd.
The safety program is directed toward the prevention of work injuries. The
main element are engineering , education and enforcement. The safety director
who I usually a member of HR department works closely with the plant
engineering unit to have machines and equipment properly guarded. New
production processes and machines must be o designed and constructed so that
possibility of human injury is remote.
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Internship report on the Punjab Provincial Cooperative bank Ltd.
Discipline has two principal meanings. In the first sense it means training
that molds or corrects. This means the achieving and maintaining of orderly
employee behavior because the people understand and believe in the established
codes of conduct. The second meaning of the term discipline refers to punishment
of wrongdoers.
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Internship report on the Punjab Provincial Cooperative bank Ltd.
LABOR RELATIONS
When a union has been certified by the national labor relations Board, as
the result of an election, as the sole and exclusive bargaining agency for the
employees, then management must bargain with it in regard to wages, rate of pay,
hours of work, and other conditions of employment. The principal tasks involved
in handling labor relations are contract negotiation, contract interpretation and
administration, and grievance handling.
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Internship report on the Punjab Provincial Cooperative bank Ltd.
Included under this category are pensions, group life insurance, hospital
and medical insurance, sickness leave pay plans, supplemental unemployment
compensation, loan funds, credit unions, social programs, recreational programs
and college tuition refunds plans.
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Internship report on the Punjab Provincial Cooperative bank Ltd.
ORGANIZATION DEVELOPMENT
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Internship report on the Punjab Provincial Cooperative bank Ltd.
(1) goals and plans of organization; (2) current human resource situation
including skills inventory; (3) human resource forecast including comparison of
projected future demand for employees with projected supply; (4) designing programs
to implement the plans; and (5) audit and adjustment.
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Internship report on the Punjab Provincial Cooperative bank Ltd.
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Internship report on the Punjab Provincial Cooperative bank Ltd.
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Internship report on the Punjab Provincial Cooperative bank Ltd.
The bank maintenance the account on cash basis under the historical cost
convention and are in conformity with the provisions of C0-opertive societies Act,
1925.
a) For employees who did not opt for the new scheme the bank operates the
following:
NEW SCHEME
For new employees and for those who opted for the new scheme introduced 1986
for both clerical staff and for officers the bank operates the following:
TAXATION
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Internship report on the Punjab Provincial Cooperative bank Ltd.
INVESTMENTS
ADVANCES
Loans and advances are stated at their principal amounts, net of provisions
for loan losses. The specific provisions for possible loan losses have been made as
considered necessary after taking in to consideration the realizable value of assets
held by the bank as security.
Fixed assets, other than land which is not depreciated, are stated at cost les s
accumulated depreciation. Depreciation is computed over the useful economic
lives of the related assets and charged to income applying diminishing balance
method except motor vehicles on which the depreciation is charged on straight
asset where the asset has been used for more than six months in the accounting
year. No depreciation is provided in the year of disposal.
Maintenance and normal repairs are charged to income as and when incurred.
Major repairs and improvements are capitalized. Gains or losses, if any, on
disposal of fixed assets are included in current income.
REVENUE RECOGNITION
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Internship report on the Punjab Provincial Cooperative bank Ltd.
ADMINISTRATIVE HEAD
The administrative head of the Bank is general manager who controls the affair s of
the Bank on the basis of policy framed by the board or directors from the time to
time. The following executives at head office assist him.
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Internship report on the Punjab Provincial Cooperative bank Ltd.
Total 891.986
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Internship report on the Punjab Provincial Cooperative bank Ltd.
CURRENT DEPOSITS
The bank held deposits to the tune of Rs 1,339.009 million as on 30.04.2001 the
bank up of which is given here under.
Total 1,339.099
The cash balances including bank balance of the bank as on 30.04.2001 stood at
Rs 889.996 million.
A sum of Rs. 369.993 million has been invested by the Bank in Government
securities, Government Bank and shares of other institution according to the policy
laid down by the State Bank of Pakistan.
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Internship report on the Punjab Provincial Cooperative bank Ltd.
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Internship report on the Punjab Provincial Cooperative bank Ltd.
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Internship report on the Punjab Provincial Cooperative bank Ltd.
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Internship report on the Punjab Provincial Cooperative bank Ltd.
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Internship report on the Punjab Provincial Cooperative bank Ltd.
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Internship report on the Punjab Provincial Cooperative bank Ltd.
The Human Resource Department may advice the administration and the board
of directors on special issues of the bank and then it offers services in order to
accomplish the task. The human resources are the ultimate deciders provided
by the Human Resource Department. It not only gives advice , offers services
but also control the policies of the administration.
RECRUITMENT:
The department first determine the need of employees to be hired .The post
against each vacancy is advertised and then the applications are invited from
the applicants .If there is a post of manager cadre ,the general manager
personally is the interviewer of the interviewees along with his team .
TRAINING:
Then the qualified candidates undergo a training period under the banner of
Human Resource Department .There are co-operative training college at
Faisalabad and Bahawalpur Districts .Then the specified persons are appointed
against each specified post so the best results are expected and hence the
performance and good will of the bank is increased.
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Internship report on the Punjab Provincial Cooperative bank Ltd.
TRANSFER:
Human Resource Department of the bank also deals with the transfer of the
employees because the Human Resource Department knows the demands of
the job and the right person is employed over the right place by transferring
him to that post .
Health and safety matters are also handled by the Human Resource Department
in the bank. As there are no apparent dangers to the employees and customers
hence it is the responsibility of the Human Resource Department to see through
the matter.
EVALUATION:
The employees are then properly evaluated by different evaluation criteria and
procedures in order to motivate them and to enhance the performance .The job
appraisal system comprises of different questionnaire depending upon which
the whole system is forwarded .
UNION:
The union plays an essential part for the labor management relation .It bargains
with the management in the light of the demands of the employees .It is the
responsibility of the Human Resource Department which holds the formal talks
and the negotiations between the parties.
Human Resources Department is also responsible for the dealing with other
organizations running the same business.
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Internship report on the Punjab Provincial Cooperative bank Ltd.
depending upon the severity of the matter and allegation he may be suspended
and even terminated.
The work place training is the key factor of the policies of the Human
Resources Department .As the bank is public dealing entity so the work place
training is the integral factor for the good will and the status of the policies and
services of the bank.
REFRESHING COURSES:
The refreshing courses enhance the potential capabilities of the staff and the
performance as well. The refreshing courses are conducted by different
financial institutions and are attended by the staff members on the
recommendations and behalf of the H.R.Department Refreshing courses are for
the managerial and clerical staff. So they are equally and firmly evaluated and
enhancement of their capabilities is achieved.
PAY PACKAGES:
The packages are also determined by the Human Resources Department. These
are determined on the basis of performance, ACR, qualification and seniority
.It has comparatively low pay packages yet good ones.
The managerial posts are filled by the three methods by the Human Resource
Department.
1) Direct
2) Graduate
3) Non-graduate
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Internship report on the Punjab Provincial Cooperative bank Ltd.
The promotions are on the seniority cum fitness basis .So the qualified and the
efficient workers are supposed to come up to the top.
Human Resource Department also deals with the retention and firing of the
employees .In case of deceased employee, one of his child gets the job in the
bank .According to qualification and skills it ensures the employee benefits
.More over the Human Resource Department also cares for the old age benefits
of the employees .It is obvious that the Human resources Department is of key
importance and is playing a complementary role in the development and
promotion of the bank.
INFORMATION TECHNOLOGY:
The information system is the core of the operationing of the each and every
organization. If helps in the policy formulation and the running of the business
affairs properly by providing the 1st hand and accurate information. The whole
Human Resource Department functionality depends upon the information
system. Better the information system, better the Human Resource Department.
The Punjab cooperative bank has good information system and is serving the
Human Resource Department betterly and efficiently and effectively.
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Internship report on the Punjab Provincial Cooperative bank Ltd.
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Internship report on the Punjab Provincial Cooperative bank Ltd.
WEAKNESSES:
1) The Human Resource Department is not up to the mark for the proper
appraisal system of the staff.
4) The mark up rate in many programs is much higher hence creating the
problems for customer.
6) If an employee wants to study during the job, he has to take approval from
the Human Resource Department of the bank, there are certain bottle necks for
taking such approval.
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Internship report on the Punjab Provincial Cooperative bank Ltd.
9) The proper information system is not in progress for the Human Resource
Department. The automation process by the Human Resource Department is
slow hence delaying the functioning of the bank.
10) Human Resource department lacks staff and it is very difficult for the
Human Resource Manager to do the right things for their organization and it
takes much time for normal working of the organization.
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Internship report on the Punjab Provincial Cooperative bank Ltd.
RECOMMENDATIONS
1) The Human Resources should take less time in recruitment and training the
staff.
2) Refreshing courses should be adequate and more frequent during the year.
9) Agents for the promotion of the bank policies and to facilitate the customers
by the Human Resource Department may be appointed with proper check and
balance system.
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Internship report on the Punjab Provincial Cooperative bank Ltd.
10) Pay packages may be revised in the light of profit earned by the
organization.
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Internship report on the Punjab Provincial Cooperative bank Ltd.
CONCLUSIONS:
No doubt bank is financial institute but the working substances are the human
being .It goes with out saying that Human resources are the most important in
the organization and so does the Human Resource Department .It integrate all
the activities and functions of the bank like job analysis, recruitment, staffing,
training, designing compensation package, employees appraisal system.
Human Resource Department plays the key role in the hiring, retention,
motivation and promotion of the employees .Actually it assign the specified
duties to the specified persons in this age of specialization.
Human Resource manager should be well versed and confident in his field. He
should be humane, well natured and have go face reading capabilities .All this
ensures his success .He should be of the notion victory is not the everything
but the way of fighting is.
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