QUY THUC .

S.O.P
MUA THUC

S : SOP 01.GPP
Ln ban hnh : 01
Ngy : ...../...../2014
Trang : 1/3

Ngi vit Ngi kim tra Ngi duyt

Nhng thay i c

Ngy thng Ni dung thay i Ln ban hnh

...../....../2014 Ban hnh ln u 01

 QUY TRNH THAO TC CHUN S SOP 02.GPP
: 01
Ln ban hnh ...../...../2014
QUY THUC
: 2/3
. MUA THUC Ngy
:
Trang
:

1- MC CH YU CU:
m bo thuc mua t tiu chun cht lng, p ng kp thi, ng theo nhu
cu, ng quy ch hin hnh.

2- PHM VI P DNG:
Cc loi thuc nhp vo nh thuc.

3- I TNG THC HIN:

- Dc s ph trch nh thuc.
- Nhn vin bn hng ti nh thuc.

4- NI DUNG QUY TRNH:

4.1 Lp k hoch mua thuc:
- K hoch mua thuc bao gm:
Cc k hoch mua hng thng k (Hng tun, hng thng, hng qu, t
xut).
- Khi lp k hoch phi cn c vo:
Danh mc thuc thit yu.
Lng hng tn ti nh thuc.
Kh nng ti chnh ca nh thuc.
C cu bnh tt, nhu cu th trng trong k kinh doanh.

4.2 Giao dch mua thuc:

4.2.1. La chn nh phn phi:
- Cc ngun nm bt thng tin v nh phn phi:
Cc c quan qun l Nh nc v y t: B Y t, S Y t TP,...
Cc phng tin truyn thng i chng: Bo, i, truyn hnh, t
ri,
Qua ngi gii thiu thuc, nhn vin bn hng, ngi trung gian.
Qua kim tra iu kin kinh doanh thc t.
Qua lin lc in thoi hoc tham quan trc tip.
- Nhng thng tin v nh sn xut, nh cung ng cn c tm hiu:
C t cch php nhn, c uy tn trn th trng.
Chnh sch gi c, chnh sch phn phi, phng thc thanh ton
ph hp.
 QUY TRNH THAO TC CHUN S SOP 02.GPP
: 01
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Cht lng dch v:

p ng c yu cu bo qun hng ha;
C cc iu kin bo qun trong qu trnh vn chuyn;
Thi dch v tt (p ng n hng nhanh, dch v chm sc
khch hng chu o).
- Lp Danh mc cc nh phn phi: in thoi, a ch, ngi lin h
bng phn mm qun l.
- Cc thng tin v sn phm do nh cung cp gii thiu cn c tm
hiu:
Nh phn phi phi cung cp giy KKDT.
Phi c php lu hnh trn th trng, c s ng k.
C cht lng m bo: qua kim nghim, c cng b tiu
chun cht lng,
4.2.2. m phn, tha thun, k hp ng,
4.2.3. Lp n t hng
4.2.4. Gi n hng trc tip hoc email, fax, in thoi,

4.3 Kim nhn hng:

- Dc s ph trch nh thuc chu trch nhi m kim tra cht lng thuc khi
nh p hng.
- Kim tra chng loi, tn thuc, hm lng, s l, hn dng phi chnh xc
trn ha n v trn thc t. Nu khng sai l ch, ngh chnh sa li ha
n (tm nh n hng, cha nh p vo nh thuc) ho c khng nh n n hng
ny.
- Khng nh n thuc km cht lng, thuc c bao b hong, rch, khng con
kh nng bo v thuc ho c khng th hi n y thng tin v sn phm
.
- Nu nh n thy thuc t cht lng, ha n chng t ph hp th cho tin
hnh nh n hng, nh p thng tin mua hng vophn mm, s sch?.

5- HNH THC LU TR:

SOP ny c lu trong tp h s SOP ca nh thuc.
 QUY THUC
S.O.P
BN V T VN S DNG THUC BN THEO N

S : SOP 02.GPP
Ln ban hnh : 01
Ngy : ....../....../2014
Trang : 1/3

Ngi vit Ngi kim tra Ngi duyt

Nhng thay i c

Ngy thng Ni dung thay i Ln ban hnh

...../...../2014 Ban hnh ln u 01

1- MC CH YU CU:
m bo bn thuc v hng dn s dng thuc bn theo n hp l, an ton v ng
quy ch chuyn mn.

2- PHM VI P DNG:
Cc mt hng c trong danh mc thuc bn theo n c ti nh thuc.

3- I TNG THC HIN:

- Nhn vin bn hng ti nh thuc.
- Dc s ph trch nh thuc.

4- NI DUNG QUY TRNH:

4.1 Tip n v cho hi khch hng
4.2 Kim tra n thuc:
- Tnh hp l ca n thuc:
n thuc ng theo mu quy nh (theo Quy ch k n)
C tn, ch k, a ch, du phong khm/ bnh vin ca bc s.
n thuc con trong thi hn mua thuc (05 ngy k t ngy k n)
- Cc ct, mc khc ghi ng quy nh:
Kim tra tn, tui, a ch bnh nhn.
Kim tra tn thuc, nng , hm lng, s lng, cch dng, liu dng,
cch phi hp.

4.3 La chn thuc:

4.3.1. Trng hp n thuc k tn bit dc:
- Bn theo ng bit dc k trong n.
- Trng hp ti nh thuc khng c bit dc k trong n hoc khi khch
hng yu cu c t vn la chn thuc ph hp vi iu kin ca mnh
th chuyn sang mc 4.3.2.

4.3.2. Trng hp n thuc k tn gc hoc khi c yu cu t vn, gii thiu

thuc:
- Dc s i hc mi thm quyn t vn v thay th thuc k trong
n.
- Gii thiu cc bit dc (cng thnh phn, hm lng, cng dng bo ch,
tc dng, ch nh) km theo gi ca tng loi khch hng tham kho, v
t chn loi thuc ph hp vi kh nng kinh t ca mnh.
- Ghi r tn thuc, s lng thay th vo n thuc.

4.4 Lp phiu tnh tin Bo gi Thu tin:

- Nhp n thuc vo phn mm, bo gi tr n thuc vi khch hng. Ty
theo quyt nh ca khch hng m nhn vin nh thuc x l theo cc
trng hp sau:
 4.4.1 Khch hng mua mt phn n thuc:
- Chnh li s lng bn hng trong phn mm.
- Bo li gi tr n thuc vi khch hng sau khi chnh s lng bn.
- Ghi s lng thuc bn vo n thuc.
- In phiu tnh tin.
- Thu tin.
- Chuyn sang bc 4.5
4.4.2 Khch hng mua n thuc:

- Ghi s lng thuc bn vo n.

- In phiu tnh tin.
- Thu tin.
- Chuyn sang bc 4.5

4.5 Ly thuc theo n:

- Ly thuc theo ha n.
- Cho vo cc bao, gi, ghi r tn thuc, nng , hm lng, cch dng, thi
gian dng ca tng thuc theo n k.

4.6 Hng dn cch dng, giao thuc cho khch hng:

- Hng dn, gii thch cho khch hng v tc dng, ch nh, chng ch nh,
tc dng khng mong mun, liu lng v cch dng thuc.
- Giao hng.
- Cm n khch hng.

4.7 Gi b m t thng tin khch hng:

- Dc s ph trch nh thuc v nhn vin nh thuc tuy t i khng tit l
thng tin c nhn cung nh thng tin sc khoe ca khch hng vi ngi
khc (tr khi c yu cu ca c quan chc nng).

5- HNH THC LU TR:

SOP ny c lu trong tp h s SOP ca nh thuc.
 QUY THUC ..
S.O.P
BN V T VN S DNG THUC BN KHNG THEO N

S : SOP 03.GPP
Ln ban hnh : 01
Ngy : ...../...../2014
Trang : 1/3

Ngi vit Ngi kim tra Ngi duyt

Nhng thay i c

Ngy thng Ni dung thay i Ln ban hnh

...../....../2014 Ban hnh ln u 01

 QUY TRNH THAO TC CHUN S SOP 04.GPP
: 01
Ln ban hnh ...../...../2014
QUY THUC BN V T VN S DNG : 2/3
THUC BN KHNG THEO Ngy
N :
Trang
:

1- MC CH YU CU:
m bo bn thuc, gii thiu v t vn s dng thuc bn khng theo n (Thuc
OTC) hp l, an ton v ng quy ch chuyn mn.

2- PHM VI P DNG:
Cc thuc bn khng theo n ti nh thuc.

3- I TNG THC HIN:

- Dc s ph trch nh thuc.
- Nhn vin bn hng ca nh thuc.

4- NI DUNG QUY TRNH:

4.1 Tip n v cho hi khch hng

4.2 Tm hiu cc thng tin v vic s dng thuc ca khch hng:

4.2.1. Trng hp khch hng hi mua mt loi thuc c th:

- Tm hiu :
Thuc c thuc danh mc thuc phi k n hay khng.
Thuc c mua dng cha bnh/ triu chng g?
i tng dng thuc? (Gii tnh, tui, tnh trng sc khoe, c ang b
mc cc bnh mn tnh no khng? ang dng thuc g? Hiu qu? Tc
dng khng mong mun?...).
dng thuc ny ln no cha? Hiu qu?
- Xc nh vic s dng thuc iu tr bnh/ triu chng bnh nhn ang
mc l ng hay khng ng?

4.2.2. Trng hp khch hng hi v t vn iu tr mt s chng/ bnh thng

thng:
- Tm hiu:
Ai? (Tui, gii tnh,) mc chng/ bnh g? Biu hin? Thi gian mc
chng/ bnh? Ch sinh hot, dinh dng?
Bnh nhn c ang mc bnh mn tnh g? ang dng thuc g?,
Bnh nhn dng nhng thuc g iu tr bnh/ triu chng ny?
Dng nh th no? Hiu qu?
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N :
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4.3 a ra nhng li khuyn i vi tng bnh nhn c th:

- Nu vic s dng thuc ca bnh nhn cha ng hoc cha ph hp: Gii
thch, t vn v hng dn khch hng chuyn sang loi thuc khc ng v
ph hp hn. Trong trng hp cn thit, khuyn bnh nhn i khm v mua
theo n ca bc s.
- Trao i, a ra li khuyn v ch sinh hot, dinh dng ph hp vi tng
i tng, tng chng/ bnh c th.
- Cung cp cc thng tin c th v thuc ph hp vi khch hng khch
hng la chn.

4.4 Lp phiu tnh tin, bo gi, thu tin:

- Nhp tn thuc, s lng vo phn mm.
- Bo gi tr phiu tnh tin n khch hng.
- In phiu tnh tin.
- Thu tin.

4.5 Ly thuc:
- Ly thuc khch hng chn.
- Cho vo cc bao, gi, ghi r: Tn thuc, nng , hm lng, liu dng, cch
dng, thi gian dng ca tng thuc.

4.6 Hng dn cch dng:

- Hng dn, gii thch cho khch hng v tc dng, ch nh, chng ch nh,
tc dng khng mong mun, liu lng v cch dng thuc.
- Cm n khch hng.

4.7 Gi b m t thng tin khch hng:

- Dc s ph trch nh thuc v nhn vin nh thuc tuy t i khng tit l
thng tin c nhn cung nh thng tin sc khoe ca khch hng vi ngi
khc (tr khi c yu cu ca c quan chc nng).

5- HNH THC LU TR:

SOP ny c lu trong tp h s SOP ca nh thuc.
 QUY THUC .
S.O.P
BO QUN V THEO DI CHT LNG

S : SOP 04.GPP
Ln ban hnh : 01
Ngy : ...../...../2014
Trang : 1/4

Ngi vit Ngi kim tra Ngi duyt

Nhng thay i c

Ngy thng Ni dung thay i Ln ban hnh

....../...../2014 Ban hnh ln u 01

 QUY TRNH THAO TC CHUN S SOP 05.GPP
: 01
Ln ban hnh ...../...../2014
QUY THUC
: 2/4
BO QUN V THEO DI Ngy
CHT LNG :
Trang
:

1- MC CH YU CU:
m bo bo qun thuc ng quy nh, c thm m, d dng cho vic kim tra, kim
sot cht lng.

2- PHM VI P DNG:
Cc loi thuc c ti nh thuc

3- I TNG THC HIN

- Dc s ph trch nh thuc.
- Nhn vin bn hng ti nh thuc.

4- NI DUNG QUY TRNH:

4.1 Bo qun thuc:

4.1.1. Nguyn tc bo qun, sp xp thuc:

- Yu cu ca nh sn xut: ghi trn bao b ca sn phm.
- Danh mc cc thuc c yu cu bo qun c bit: Do dc s ph trch
nh thuc lp.
- Tnh cht vt l, ho hc ca sn phm.
- Sp xp theo nguyn tc FIFO (thuc nhp trc cp pht trc) v FEFO
(thuc ht hn trc xut trc).

4.1.2. Cch thc sp xp thuc:

Yu cu bo qun Cch thc sp xp
Nhit 2-150C Ngn mt t lnh
Trnh nh sng trong ch ti
D bay hi, d mc mt, d phn hu ni thong, mt

D chy, c mi tch ring, trnh xa ngun nhit, ngun in

v cc mt hng khc
Cc thuc khc khng c yu cu bo Bo qun nhit phong, trn gi, k, t;
qun c bit khng trn mt t, khng gip tng ;
trnh ma ht, nh sng mt tri chiu trc tip
Thuc hng thn (nu c). trong t hng thn
Thuc k n trong khu vc thuc k n. Xp theo nhm
tc dng Dc l, dng bo ch ho c A, B, C.
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BO QUN V THEO DI Ngy
CHT LNG :
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:
trong khu vc thuc khng k n. Xp theo
Thuc khng k n nhm tc dng Dc l, dng bo ch ho c A,
B, C.
ngoi khu vc bo qun thuc. Sp xp
Sn phm khng phi l thuc ring bi t: dng c y t, thc phm chc nng,
m phm,

4.2 Kim sot cht lng thuc

4.2.1. Nguyn tc:
- Thuc trc khi nhp v nh thuc (Gm mua v hng tr v): Phi c
kim sot 100%, trnh nhp hng gi, hng km cht lng, hng khng r
ngun gc, xut x.
- Thuc lu ti nh thuc: nh k kim sot ti thiu 1 qu/ln. Trnh
hng b bin i cht lng, ht hn s dng.

4.2.2. Cch thc tin hnh:

- Kim tra tnh hp php, ngun gc, xut x ca thuc:
Ha n, chng t y , hp php theo ng cc quy ch, quy nh
hin hnh.
- Kim tra cm quan cht lng thuc:
Kim tra bao b: Phi con nguyn vn, khng mp mo, rch, bn.
Kim tra hn s dng, s kim sot, ngy sn xut.
Kim tra s thng nht gia bao b ngoi v cc bao b bn trong, bao b
trc tip.
Kim tra cht lng cm quan v ghi s theo di.
So snh vi cc m t v cm quan ca nh sn xut (nu c).
Nhn: , ng quy ch. Hnh nh, ch/ s in trn nhn r rng, khng
m, nhoe, trnh hng gi, hng nhi.
- Nu thuc khng t yu cu:
Phi khu vc ring, gn nhn hng ch x l.
Khn trng bo cho dc s ph trch nh thuc kp thi gii quyt.
- Kim tra iu kin bo qun ca tng loi thuc :
Kim tra v cc yu cu bo qun ca nh sn xut ghi trn nhn.
- Kim tra s l, hn dng:
 QUY TRNH THAO TC CHUN S SOP 05.GPP
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QUY THUC
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BO QUN V THEO DI Ngy
CHT LNG :
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:
nh k hng thng phi kim tra s lng tn thc t v s lng trn
s sch (phn mm) theo s l.
S dng phn mm theo di hn dng tt c cc thuc tn ti nh thuc.
- Ghi chp s sch y , ng thc t:
i vi thuc nhp: nhp cc thng tin trn ha n vo phn mm.
Nu l thuc hng thn, Ghi vo S xut nhp thuc hng tm
thn.
i vi thuc lu nh thuc: Ghi S kim sot cht lng thuc nh
k: M t cht lng cm quan chi tit cc ni dung kim sot.
Ct Ghi ch: Ghi nhng thng tin cn lu v thuc, bao gm c
iu kin bo qun c bit; hoc khi thuc c hn s dng ngn.

5- PH LC:
- Ph lc SOP 05.GPP- 1: S nhp thuc hng ngy.
- Ph lc SOP 05.GPP- 2: S kim sot cht lng thuc nh k.

6- HNH THC LU TR:

SOP ny c lu trong tp h s SOP ca nh thuc.
Ph lc SOP 05.GPP- 1:
QUY THUC
S KIM SOT CHT LNG THUC NH K

Ngy Tn hng ha, quy cch, Hn S Nhn xt Phn loi

S l dng lng cht lng cht lng Ghi ch
thng hm lng

Dc s ph trch nh thuc Nhn vin theo di

 QUY THUC
S.O.P
GII QUYT I VI THUC B KHIU NI HOC THU HI

S : SOP 05.GPP
Ln ban hnh : 01
Ngy : ....../...../2014
Trang : 1/4

Ngi vit Ngi kim tra Ngi duyt

Nhng thay i c

Ngy thng Ni dung thay i Ln ban hnh

...../...../2014 Ban hnh ln u 01

 QUY TRNH THAO TC CHUN S SOP 06.GPP
: 01
QUY THUC Ln ban hnh ...../..../2014
. GII QUYT I VI THUC : 2/4
. Ngy
KHIU NI, THU HI :
Trang
:

1- MC CH YU CU:
Hng dn thu hi khn trng, trit cc thuc b khiu ni hoc thu hi c
kt lun l hng khng t tiu chun cht lng.

2- PHM VI P DNG:
- p dng trong cc trng hp:
Nhn c thng bo, cng vn thu hi ca c quan qun l nh nc v y t,
nh cung cp.
Nh thuc t pht hin c hng khng t tiu chun cht lng.
- Thuc thu hi bao gm:
Thuc mi mua cha nhp vo nh thuc.
Thuc lu ti nh thuc.
Thuc bn ti nh thuc nhng khch hng bit thng tin v thuc thu hi
v em tr li.
Thuc do khch hng khiu ni yu cu tr li.

3- I TNG THC HIN:

- Dc s ph trch nh thuc.
- Nhn vin bn hng ti nh thuc.

4- GII THCH T NG:

- TCCL: Tiu chun cht lng.
- QLCL: Qun l cht lng.

5- NI DUNG QUY TRNH:

Sau khi nhn c cng vn thu hi ca c quan qun l nh nc v y t, nh cung
cp hoc pht hin c hng khng t TCCL ti n v:

5.1 Dc s ph trch nh thuc ra thng bo:

- Ngng nhp, ngng bn mt hng phi thu hi ti nh thuc.
- Thng bo ti cc khch hng v cc nhn vin c lin quan thu hi hng.
- Truy tm d liu bn hng bng phn mm, truy xut tn tui, a ch nhng
khch hng mua l hng cn thu hi.
- Thng bo qua ng bu in, in thoi n cc khch hng.
- i vi khch hng mua l cn tr li hng thu hi: Nh thuc nhn hng tr
li ti nh thuc.
 QUY TRNH THAO TC CHUN S SOP 06.GPP
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KHIU NI, THU HI :
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5.2 Thc hin kim tra, r sot hng tn thc t v tn theo s liu qun l trn
my:
- Kim tra ti nh thuc: Xc nhn cc thng tin v hng thu hi ti nh thuc.

5.3 Tip nhn hng tr v:

5.3.1. Thu hi hng ti nh thuc: Cn c vo thng bo thu hi c ch k

xc nhn ca Dc s ph trch nh thuc.

5.3.2. i vi hng bn cho khch hng:

- Nguyn tc:
Hng bn cho khch hng: ch c nhn tr li khi c s ng
ca Dc s ph trch nh thuc.
Hng tr v: Phi c ha n hoc chng t bn hng km theo.
Trng hp hng tr li l hng khng t tiu chun cht lng: Phi
c ch k xc nhn tnh trng v s lng ca Dc s ph trch nh
thuc.
Trng hp hng tr v do nhm ln v giao nhn hng: Phi con bao b
nguyn vn, khng b bin i cht lng do li bo qun ca ca khch
hng.
- Cc bc thc hin:
Nhn vin bn hng:
Tip nhn hng tr v nh thuc theo nhng nguyn tc nu trn.
Kim tra, xc nh hng tr v ng l hng ca nh thuc:
i chiu vi cc chng t v: S ha n, chng t, s l, hn
dng
Cc c im nhn bit ring hng ca nh thuc (nu c).
Kim tra cht lng hng tr li.
Sau khi hon thnh cc bc trn, hai bn giao nhn hng k xc
nhn vo phiu xut tr hng.
Sp xp hng vo nh thuc:
 QUY TRNH THAO TC CHUN S SOP 06.GPP
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. Ngy
KHIU NI, THU HI :
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:

Nu hng tr li t TCCL cm quan v con hn dng trn 3

thng: Phn loi, chuyn hng nhn tr li vo nh thuc theo
ng v tr c quy nh.
Nu l hng thu hi, hng khng t TCCL hoc hng c hn s
dng con li di 3 thng: Chuyn vo khu vc ring bit, gn
nhn Hng ch x l.
Lm bo co tng kt hng thu hi, hng tr v.

5.4 Tng hp s liu, ra quyt nh x l hng thu hi:

- Nhn vin nh thuc:
Tng hp s liu, lm bo co thu hi thuc khng t tiu chun cht
lng.
Chuyn Dc s ph trch nh thuc a ra bin php x l.
- Dc s ph trch nh thuc thc hin:
Quyt nh x l: Lin h bn bn tr li hng hoc cho hy hng.
K tn vo bo co thu hi.

5.5 Gi bo co v lu h s thu hi:

- Nhn vin nh thuc thc hin:
Gi bo co ti Cng ty phn phi ng thi hn, ng qui nh
Lu h s thu hi gm:
Cng vn thu hi.
Phiu xc nhn hng thu hi c ti nh thuc.
Bn tng kt thu hi hng tr v.
Bn sao:
Ha n xut tr hng cho n v bn (nu c).
Bin bn hy hng (nu c).
- Dc s ph trch nh thuc: Lu cc chng t xut nhp hng theo cc quy
nh hin hnh ca B Ti chnh.

6- PH LC:
Ph lc SOP 06.GPP- 1: Bo co thu hi sn phm khng t cht lng.
 QUY TRNH THAO TC CHUN S SOP 06.GPP
: 01
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. GII QUYT I VI THUC : 5/4
. Ngy
KHIU NI, THU HI :
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:

7- HNH THC LU TR:

SOP ny c lu trong tp h s SOP ca nh thuc.
 QUY TRNH THAO TC CHUN S SOP 06.GPP
: 01
QUY THUC Ln ban hnh ...../..../2014
. GII QUYT I VI THUC : 6/4
. Ngy
KHIU NI, THU HI :
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:

Ph lc SOP 06.GPP- 1
QUY THUC

CNG HO X HI CH NGHA VIT NAM

c lp- T do- Hnh phc

Bnh Phc, ngy thng nm 2014

BO CO THU HI
SN PHM KHNG T CHT LNG
Knh gi:...

Theo cng vn s., ngy thng nm ca v vic

thu hi thuc:
Tn sn phm:
Nng , hm lng:.
Ni sn xut:..
S l sn xut:

n v tin hnh thu hi nh sau:

Tng s lng thuc D kin bin php
Stt Ni tin hnh thu hi Ghi ch
Bn ra Thu hi x l
 QUY TRNH THAO TC CHUN S SOP 06.GPP
: 01
QUY THUC Ln ban hnh ...../..../2014
. GII QUYT I VI THUC : 7/4
. Ngy
KHIU NI, THU HI :
Trang
:

Dc s ph trch nh thuc
(K, ghi r h tn v ng du)
 QUY THUC ..
S.O.P
SP XP, TRNH BY

S : SOP 06.GPP
Ln ban hnh : 01
Ngy : ...../..../2014
Trang : 1/3

Ngi vit Ngi kim tra Ngi duyt

Nhng thay i c

Ngy thng Ni dung thay i Ln ban hnh

...../...../2013 Ban hnh ln u 01

1- MC CH YU CU:
Hng dn bo qun hng ha ng quy nh, ng quy ch, c thm m, m bo
cht lng hng ha tt.

2- PHM VI P DNG:
Cc loi hng ho c ti nh thuc.

3- I TNG THC HIN:

- Dc s ph trch nh thuc.
- Nhn vin bn hng ti nh thuc.

4- NI DUNG QUY TRNH:

4.1 Phn chia khu vc sp xp:
4.1.1. Theo tng ngnh hng ring bit:
Dc phm, Thc phm chc nng, M phm, Hng ha, Thit b y t.
4.1.2. Theo yu cu bo qun c bit i vi mt s loi thuc:
- Thuc bo qun iu kin bnh thng.
- Thuc cn bo qun iu kin c bit: Cn bo qun nhit c
bit; cn trnh nh sng; hng d bay hi; c mi; d phn hy ....
4.1.3. Theo yu cu ca cc qui ch, qui nh chuyn mn hin hnh:
- Cc thuc hng tm thn (nu c): Phi sp xp ring, trong cc t
hoc ngn t ring c kha chc chn, bo qun v qun l theo cc quy
ch chuyn mn.
- Thuc k n phi bo qun ti khu vc thuc k n, trn quy/t c
dn nhn Thuc k n
- Hng ch x l: Xp vo khu vc bi t tr, c nhn Hng ch x l.
4.2 Sp xp,trnh by hng ha trn cc gi, t:
- Sp xp hng ha theo cc nguyn tc nht nh; nguyn tc sp xp nh sau:
Theo nhm tc dng dc l, dng thuc.
- Sp xp m bo: D tm, d ly, d thy, d kim tra.
Gn gng, ngay ngn, c thm m, khng xp ln ln gia cc mt hng,..
Nhn hng (Ch, s, hnh nh,..) trn cc bao b: Quay ra ngoi, thun
chiu nhn ca khch hng.
- Sp xp theo nguyn tc FEFO v FIFO v m bo cht lng hng:
FEFO: Hng c hn dng con li ngn hn xp ra ngoi, hn dng di
hn xp vo trong.
FIFO: Hng nh p trc xut trc (nu c cng s l, hn dng).
 Khi bn l: Bn ht hp m trc, m hp nguyn sau: Trnh tnh
trng m nhiu hp thuc mt lc.
- Chng v hng:
Hng nng di, nh trn.
Cc mt hng d v nh chai, l, ng tim truyn, trong, khng
xp chng ln nhau.
4.3. Sp xp cc ti liu, vn phng phm, t trang.
- Cc s, sch, giy t, ti liu tham kho chuyn mn:
Phi c phn loi, bo qun cn thn, sch s (theo quy nh), ghi nhn.
Sp xp trn ngn t ring.
- Cc t qung co, gii thiu thuc (C phiu tip nhn cng vn cho php
qung co) phi c sp xp gn gng, ng ni quy nh.
- Vn phong phm, dng c phc v cho bn hng, v sinh, t trang phi sp xp
gn gng, ng ni quy nh.
- T trang: Khng trong khu vc quy thuc.

5- HNH THC LU TR:

SOP ny c lu trong tp h s SOP ca nh thuc.
QUY THUC
S THEO DI TC DNG PH

Stt Tn thuc Nng , S l Hn dng Tn khch hng a ch Gii Tui Tc dng ph

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