# The rates are to be quoted by the Tenderer per registered candidate called for

the Online Test as given under Scope of Work and must be inclusive of all charg
es/Taxes except Service Tax and no extra charges shall be considered. Service Ta
x as applicable shall be reimbursed at actuals.
# NFL will pay for minimum 3,000 candidates as a basic cost at the rate accepted
from successful bidder to cover up the cost in case number of candidates called
for online test is less than 3,000.
# It is for the information of the tenderer that in the last online recruitment
test for 03 disciplines held in 2015, about 4500 candidates had appeared for the
test. Therefore, arrangements for sufficient number of candidates must be made
by the agency at each centre.

# Conducting of online test including venue booking with infrastructure faciliti

es for the test and providing of result of Test
# Booking & fixing up of venue for Online Test Centres equipped with all the bas
ic infrastructure such as Desktops/ Laptops, connectivity, LAN connection, serve
r, stand by server, UPS &DG Set (Power Backup), drinking water, first aid, toile
t etc.
# Booking of adequate number of Online test centres in 18 cities (Ahmedabad, Ben
galuru, Baroda, Bhopal, Bhubaneswar, Chandigarh, Chennai, Delhi & NCR, Guwahati,
Hyderabad, Jaipur, Kolkatta, Lucknow, Mumbai, Nagpur, Patna, Raipur, and Ranchi
). The list of centres is tentative and places can be changed at the discretion
of NFL. The test centres at all above places should be in the main part of the c
ity and easily accessible through public transport, and not in remote areas.
# Infrastructure facilities for Online Test: All infrastructure facilities such
as Desktops/ Laptops, Key boards, mouse, LAN facilities and other essential peri
pherals connected to the local server of the test centre and having on-line link
age to the main server of the agency, UPS and all other necessary infrastructure
like proper furniture for sitting, proper access and exit to the test centre, d
rinking water facility, notice boards, tables, chairs, fans, light etc. All Comp
uter monitors installed in all venues shall identically display all questions co
rrectly with pictures, columns, grid, decimal or any type of mathematical symbol
s and colour wherever required. There should be adequate space between candidate
s in the test centre.

# Engagement of test invigilators by the Agency: Deputing invigilators at each c

entre including their lodging and boarding etc., will be exclusively at the Agen
cy s cost. These invigilators must ensure that no unfair means are adopted by the
candidates. The signatures of each and every candidate who takes the test may be
obtained and the admit card with the photograph on it may be collected from the
candidates and provided to NFL within a week of conducting the exam.
# The invigilator deputed at each test centre by the agency should be versatile
in computer applications. He will be held responsible for conducting fair and sm
ooth online test at the centre.
# Service engineer shall also be available during the online test for trouble sh
ooting or hardware failure at each centre.
# At least 2 technical experts and technical assistance should be deployed for a
dministration of servers, hardware devices, networking and facility management a
t each test center.
# The persons including technical expert of the Agency in-charge of this assignm
ent should be stationed at Delhi/NOIDA as and when required by NFL for day to da
y interaction for completion of this assignment.
# The agency will be required to support for RTI queries, if any, for two years
after completion of this recruitment assignment.
# Preservation of all applications and examination related documents of qualific
ations, caste certificates, admit cards, attendance statement, answer sheets, re
sults etc. by the agency for a period of 2 years.
# CDs of web-cam. video recording of each test centre
# Payment gateway service provider will be Lined up by the agency only
# On-line screening of applications.
# The application should have capability to handle 2000 concurrent users at any
point of time and 20000 users per day.
# The application should be hosted in Tier III Data Centre having proven data se
curity and fail over mechanism. The Application should have an Uptime of 99.99%.
# The data centre where the examination will be conducted should have following
facilities
- ISO 27001 Certification of the Agency.
- Process/ Application Audit last conducted by certified Auditors.
- Disabling special function Keys/ Ports, etc.
- Security Checkpoints.
- Intrusion Detection System.
# Provide troubleshooting call centre facility to address the queries of the can
didates from 09.00 AM to 06.00 PM for all 07 days of the week for the duration o
f the job.
# Maintenance of a help line service throughout the period of receiving online a
pplication process for resolving queries regarding submission of online applicat
ion for recruitment through at least four dedicated telephone numbers to be prov
ided by the agency and displayed in the website. Agency should ensure that the i
dentity of the agency is not disclosed during this telephonic conversation.
# Tenderer should be able to make changes promptly as and when required by NFL i
n any of the components of the software.
# The average response time with 2000 concurrent applicants will be ensured to b
e below two seconds. NFL shall provide the recruitment norms and data capture re
quirements.
# SMS Gateway for OTP and SMS's
# The Agency is required to design, develop multiple choice objective type, bili
ngual (English & Hindi) question papers in disciplines in which recruitment is b
eing made.
# Question bank should be necessarily prepared by Institutes/Professors/experts
of repute so as to avoid risk associated with involving single source.