PREFACE

ACKNOWLEDGEMENT
I feel deeply indebted towards people who have guided
me in this project. It would have not have been possible
to make such an extensive report without the help,
guidance and input from them. Most of my information
source has been from professional books of banking
sector.
I would firstly like to express my gratitude
toward Dean/in charge of school of management
and faculty guide Ms. Pankhuri Srivastava for having
shown much of flexibility and guiding in such a way that I
really learning the subject all the time . She helped me in
deciding the project topic. She showed a lot of openness
in her approach and I would like to thank him for her
support in a way that has lead to proper & effective
learning.
I would like to thank Mr. Mritunjay singh,
branch manager of UNION bank for their kind support in
providing primary data and information regarding mobile
banking.
Last but not least I am great full to all my
family members & my friends for being my side always.
Without their help and motivation it wouldnt have been
possible to complete my project.
 PREFACE
Mobile banking is enjoying a rapid growth In india . it has
successfully crossed the introduction stage. The service is
being channelized from metropolitan cities to urban areas
and semi urban areas and than to rural areas. The
customer select those banks that are near to their home
and workplaces. Mobile banking help these customers.
The growth of mobile banking in India is primarily forced
by convenience and promptness. Indian banking industry
has already witnessed two more revolution in the
improvement in the quality of service delivery as internet
banking and ATMs . Among these innovation mobile
banking has given the more convenient to their
customers than any other services. Has really become
multi beneficial. It has helped to maintain good relation
with their customer.