Professional Documents
Culture Documents
Final Presentation Team 4
Final Presentation Team 4
Final Presentation Team 4
Community
Center
Group 4
Courtney Burns, Hao Mu, Lawrence Jacquet, Hannah Watts, Jeremeiah Whiteside
Agenda
Introduction
Key Findings/Analysis
Recommendations
Implementation
Conclusion
Agenda Situation Parent Expectations Experiences Alignment SERVQual Manic Monday Tour Involvement Suggestion Box Survey Timeline Cost
Situation
Agenda Situation Parent Expectations Experiences Alignment SERVQual Manic Monday Tour Involvement Suggestion Box Survey Timeline Cost
Key Findings/Analysis
Parent Expectations
Agenda Situation Parent Expectations Experiences Alignment SERVQual Manic Monday Tour Involvement Suggestion Box Survey Timeline Cost
Experience The J
Agenda Situation Parent Expectations Experiences Alignment SERVQual Manic Monday Tour Involvement Suggestion Box Survey Timeline Cost
Parent Alignment
Communication
Environment Involvement
Resources Feedback
Agenda Situation Parent Expectations Experiences Alignment SERVQual Manic Monday Tour Involvement Suggestion Box Survey Timeline Cost
SERVQual
Agenda Situation Parent Expectations Experiences Alignment SERVQual Manic Monday Tour Involvement Suggestion Box Survey Timeline Cost
Recommendations
Recommendations
Suggestion Box
Improving Manic Monday
Facebook Emails
Agenda Situation Parent Expectations Experiences Alignment SERVQual Manic Monday Tour Involvement Suggestion Box Survey Timeline Cost
Post-Parent-Tour Expectations
Tour Debriefing
Questionnaire
Agenda Situation Parent Expectations Experiences Alignment SERVQual Manic Monday Tour Involvement Suggestion Box Survey Timeline Cost
Increase Parent Involvement
Feedback
Volunteering spots
Fitness
Playground Meal Time
Classes
Agenda Situation Parent Expectations Experiences Alignment SERVQual Manic Monday Tour Involvement Suggestion Box Survey Timeline Cost
Suggestion Box
Anonymity
Convenient Location
Agenda Situation Parent Expectations Experiences Alignment SERVQual Manic Monday Tour Involvement Suggestion Box Survey Timeline Cost
Yearly Evaluation Surveys
Expectations:
Perceptions:
Agenda Situation Parent Expectations Experiences Alignment SERVQual Manic Monday Tour Involvement Suggestion Box Survey Timeline Cost
Implementation
Timeline
May 2017 July 2017 August 2017 September 2017 December 2017
Agenda Situation Parent Expectations Experiences Alignment SERVQual Manic Monday Tour Involvement Suggestion Box Survey Timeline Cost
Cost
Agenda Situation Parent Expectations Experiences Alignment SERVQual Manic Monday Tour Involvement Suggestion Box Survey Timeline Cost
Agenda Situation Parent Expectations Experiences Alignment SERVQual Manic Monday Tour Involvement Suggestion Box Survey Timeline Cost