Esteban Jijon

2221 W. Davenshire Ln. Taylorsville, UT. 84129 385-419-8538

linkedin.com/in/esteban-jijon-23b71210b/ estebanflexjijon@gmail.com

Professional Summary
AAS in Cyber Security; highly skilled in both hardware and software. Two years of experience
in technical support and over four years of customer support. Responsible team player, always
striving to surpass goals and improve work efficiency.

Skills
Problem-solving Customer Service Supervision & Training
Technology Terminology Self-motivated Team Building
Sociable Trouble-shooting Microsoft Office

Work Experience
Tier I Technology CSR, LDS Global Service Center, Salt Lake City, Utah, July 2015 December
2016
Knows various techniques to troubleshoot and fix firewalls, printers, satellite receivers,
outlook email, and many different hardware and software.
Supported calls from all around the world in Spanish, English, and some Portuguese.
Entrusted with important tasks on a daily basis to reach teams goals.
Sales Rep, TruHearing, Draper, Utah, December 2016 March 2017
Reached company sales goal within 2 months of working.
Average of 30 calls a day while retaining excellent customer service.
Full-time volunteer, The Church of Jesus Christ of Latter-day Saints, Salt Lake City, Utah, June
2013 May 2015
Trained missionaries in individual sessions to increase time efficiency and improve
teaching skills
Displayed friendly, energetic attitude when talking to everyone
Created weekly plans to reach mission goal

Education
AAS, Cyber Security, LDS Business College, Salt Lake City, Utah, May 2017.
Certificates included in: Networking, Linux Server, Windows Server, Windows Client, Security
Systems. Coursework included in various clients and servers.