Ngn hng TMCP Vit Nam Thnh Vng

HNG DN S DNG DCH V VPBANK BANKPLUS

I. Gii thiu chung in thoi di ng tr trc

VPBank Bankplus l dch v Ngn hng in t trn in in thoi di ng tr sau
thoi do VPBank cung cp cho khch hng l thu bao di Homephone
ng mng Viettel. Theo khch hng c th s dng in PSTN
thoi di ng thc hin giao dch ngn hng vi VPBank; ADSL/ Leased line
1. iu kin s dng dch v b) Chc nng truy vn thng tin:
- L Khch hng c ti khon thanh ton VND ti VPBank - Truy vn s d ti khon, giao dch chuyn tin
- L Khch hng ng k s dng dch v Internet - Tra cu danh mc Ngn hng, biu ph.
Banking ti VPBank c) Chc nng h tr:
- L ch thu bao di ng Viettel ang hot ng 2 chiu - Kch hot dch v
- L Khch hng ng k s dng dch v VPBank - i PIN
Bankplus ti VPBank. - i ngn ng
2. Cc tin ch ca dch v - Qun l danh b
a) Chc nng thanh ton:
3. Cc knh giao dch
- Chuyn tin trong VPBank ti thu bao Viettel cng s Khch hng c th truy cp VPBank Bankplus theo 1 trong 3
dng VPBank Bankplus. cch sau:
- Chuyn tin trong ni b VPBank. a) Sim Toolkit: S dng SIM Viettel c gn ng dng c
- Chuyn tin lin ngn hng qua ti khon nh trn SIM; Khch hng la chn hnh thc ny phi tin
- Chuyn tin lin ngn hng nhanh qua th hnh i SIM ti quy ca Viettel; Phng thc ny khng
yu cu in thoi c mng Internet, ch cn c mng vin
- Thanh ton cc vin thng Viettel:
thng Viettel.

Hng dn s dng VPBank Bankplus H tr khch hng 1900 545415/ 043928 8880 Trang 1 / 7
 Ngn hng TMCP Vit Nam Thnh Vng

b) USSD: Truy cp vo ng dng VPBank Bankplus theo NH Ngoi Thng Vietcombank VCB
cch gi vo u s *189#; *123#. Phng thc ny khng ACB
NH Chu
yu cu in thoi c mng Internet, ch cn c mng vin
NH Xut nhp khu Eximbank EIB
thng Viettel.
NH Hng hi Maritime Bank MSB
c) Mobile Client: Ti ng dng Bankplus trn kho ng dng
NH Quc t VIB
h iu hnh iOS, Android v in thoi s dng. Phng
thc ny yu cu in thoi phi kt ni Internet v c mn NH Si Gn Thng Tn Sacombank STB
hnh cm ng. NH An Bnh ABB
4. ng k dch v NH ANZ ANZ
a) Bc 1: Khch hng ng k s dng dch v ti phng
(*) Lu : M Ngn hng c dng khi Kch hot dch v
giao dch/chi nhnh ca VPBank
hoc thay i phng thc s dng dch v.
b) Bc 2: Sau khi ng k thnh cng, khch hng s nhn
II. Hng dn s dng dch v knh USSD
c tin nhn xc nhn:
1. Kch hot dch v
Quy khach da dang ky thanh cong dich vu BankPlus
VPBank. PIN cua Quy khach la xxxxxx. Ngy DD/MM/YYYY. - Bc 1: Bm *189# hoc *123# , bm phm gi
Cam on quy khach - Bc 2: Vo ng dng BankPlus: Cai dat/Kich hoat dich vu,
c) Bc 3: Khch hng vo Bankplus, thc hin nhp PIN bm OK
do VPBank cung cp v i PIN ln u. - Bc 3: Nhp m ngn hng VPB l VPB, bm OK
d) Bc 4: Khch hng thao tc s dng dch v nh hng - Bc 4: Nhp m PIN gm 06 k t s c h thng gi
dn trc quan trn mn hnh in thoi. n in thoi sau khi ng k dch v, bm OK
5. Danh sch cc NHTM trin khai dch v
- Bc 5: Nhp m PIN mi do khch hng t chn gm 06 k
Ngn hng M Ngn hng
t s, sau nhp xc nhn li 1 ln na.
NH Vit Nam Thnh Vng VPBank VPB
- H thng gi thng bo Kich hoat dich vu thanh cong
NH Si Gn H Ni SHB SHB
2. Tra cu s d
NH K Thng Techcombank TCB - Bc 1: Bm *189# hoc *123# v bm phm gi;

Hng dn s dng VPBank Bankplus H tr khch hng 1900 545415/ 043928 8880 Trang 2 / 7

- Bc 2: Chn s 3 Tra cu => sau chn 1 Tra cu s
d (hoc bm phm tt cho c 2 bc 1 v 2: Bm
*189*3*1#, bm phm gi)
- Bc 3: Nhp m PIN;
- Mn hnh hin th s d ti khon ca khch hng ng thi
gi tin nhn SMS n in thoi ca khch hng.
3. Tra cu giao dch (5 giao dch gn nht)
- Bc 1: Bm *189# v bm phm gi
- Bc 2: Chn s 3 Tra cu => sau chn 2 Tra cu
giao dch (hoc bm phm tt cho c 2 bc 1 v 2: Bm
*189*3*2#, bm phm gi)
- Bc 3: Nhp m PIN;
- Mn hnh hin th thng bo: Giao dich thanh cong, chi tiet
05 giao dich gan nhat cua Quy khach da duoc gui vao hop thu
SMS
- Khch hng nhn kt qu qua tin nhn SMS
4. Chuyn tin trong cng ngn hng
a) Chuyn tin theo s thu bao di ng (ch p dng vi
thu bao di ng Viettel ng k Mobile Bankplus ca
VPBank)
- Bc 1: Bm *189# v bm phm gi;
- Bc 2: Chn s 1 Chuyn tin v chn s 1 Chuyn tin
trong ngn hng
Hng dn s dng VPBank Bankplus H tr khch hng 1900 545415/ 043928 8880
Ngn hng TMCP Vit Nam Thnh Vng
- Bc 3: Chn s 1 Theo thu bao (Hoc bm phm tt cho
c bc 1,2,3: Bm *189*1*1#, bm phm gi)
- Bc 4: Nhp s thu bao in thoi ca ngi nhn
- Bc 5: Nhp s tin
- Bc 6: Nhp ni dung chuyn tin
- Bc 7: Nhp m PIN
- Bc 8: Nhp m xc thc;
- Bc 9: Thng bo giao dch chuyn tin thnh cng
b) Chuyn tin theo s ti khon VPBank
- Bc 1: Bm *189# v bm phm gi;
- Bc 2: Chn s 1 Chuyn tin v chn s 1 Chuyn tin
trong ngn hng
- Bc 3: Chn s 2 Theo ti khon (Hoc bm phm tt cho
c bc 1,2,3: Bm *189*1*2#, bm phm gi)
- Bc 4: Nhp s ti khon ca ngi nhn
- Bc 5: Nhp s tin
- Bc 6: Nhp ni dung chuyn tin
- Bc 7: Nhp Pin
- Bc 8: Nhp m xc thc
- Thng bo giao dch chuyn tin thnh cng.
5. Chuyn tin lin ngn hng
a) Chuyn tin lin ngn hng qua s th ATM ca cc
ngn hng trong h thng Smartlink
Trang 3 / 7

- Bc 1: Bm *189# v bm phm gi;
- Bc 2: Chn s 1 Chuyn tin v chn s 2 Chuyn tin
ngoi ngn hng
- Bc 3: Chn s 2 Qua s th (Hoc bm phm tt cho c
bc 1,2,3: Bm *189*1*2#, bm phm gi)
- Bc 4: Nhp s th
- Bc 5: Nhp s tin
- Bc 6: Nhp ni dung chuyn tin;
- Bc 7: Nhp PIN chuyn tin;
- Bc 8: Nhp m xc thc;
- Giao dch chuyn tin thnh cng
b) Chuyn tin lin ngn hng qua ti khon
- Bc 1: Bm *189# v bm phm gi;
- Bc 2: Chn s 1 Chuyn tin v chn s 2 Chuyn tin
ngoi ngn hng
- Bc 3: Chn s 1 Qua s ti khon (Hoc bm phm tt
cho c bc 1,2,3: Bm *189*1*1#, bm phm gi)
- Bc 4: Nhp h tn ngi nhn
- Bc 5: Nhp s ti khon nhn
- Bc 6: Nhp m ngn hng ngi nhn
- Bc 7: Nhp tn chi nhnh nhn
- Bc 8: Nhp s tin
- Bc 9: Nhp ni dung
Hng dn s dng VPBank Bankplus H tr khch hng 1900 545415/ 043928 8880
Ngn hng TMCP Vit Nam Thnh Vng
- Bc 10: Nhp PIN chuyn tin
- Bc 11: Nhp m xc thc
- Giao dch chuyn tin thnh cng
6. Thanh ton cc vin thng Viettel v np tin in thoi
tr trc Viettel
Lu : p dng cho cc dch v vin thng: Di ng,
Homephone, Dcom, ADSL, PSTN.
- Bc 1: Bm *189# v bm phm gi
- Bc 2: Chn s 2 Cc vin thng
- Bc 3: Chn s tng ng vi mc vin thng khch hng
cn thanh ton
- Bc 4: Nhp s thu bao/ s ADSL
- Bc 5: Nhp s tin
- Bc 6: Nhp ni dung chuyn tin
- Bc 7: Nhp PIN
- Bc 8: Nhp m xc thc
- Thng bo giao dch thanh ton cc vin thng thnh cng.
III. Hng dn s dng dch v trn SIM/ ng dng
Bankplus
Lu : Mt s cch vo ng dng Sim Bankplus c bn:
- Iphone: KH chn Setting Phone Sim Application (y
chnh l mc Viettel Plus)
- HTC (h iu hnh Adroid): KH chn Menu Dch v trn
Sim (y chnh l mc Viettel Plus)
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 Ngn hng TMCP Vit Nam Thnh Vng

- Samsung: KH chn Menu ng dng Viettel Plus Theo s ti khon

- Nokia, Motorola: KH chn Menu Viettel Plus - Bc 1: KH vo BankPlus Chuyen tien Trong ngan
1. Kch hot dch v hang Theo so tai khoan;
KH vo Menu Viettel Plus BankPlus Bm phm gi - Bc 2: Nhp s ti khon nhn;
- Bc 1: KH vo Ci t/ Kch hot dch v - Bc 3: Nhp s tin;
- Bc 2: KH nhp m ngn hng cn kch hot (V d - Bc 4: Nhp ni dung chuyn tin;
VPBank l VPB, Vietcombank l VCB,....Qu khch vo - Bc 5: Nhp m Pin dch v;
mc H tr Danh mc Ngn hng xem Bng m - Bc 6: Nhp m xc thc thc hin giao dch
ngn hng trin khai dch v)
Chuyn tin ngoi ngn hng
- Bc 3: KH nhp m PIN gm 06 k t s c h thng gi
n in thoi khi ng k thnh cng dch v. Theo s ti khon
- Bc 4: KH nhp m PIN mi gm 06 k t s, sau nhp - Bc 1: KH vo BankPlus Chuyen tien Ngoai ngan
li m PIN mi thm mt ln. H thng s gi thng bo hang Theo so tai khoan;
Kich hoat dich vu thanh cong ti in thoi ca KH - Bc 2: Nhp h tn ngi nhn
2. Chuyn tin - Bc 3: Nhp s Ti khon nhn
Chuyn tin trong ngn hng - Bc 4: Nhp m ngn hng nhn
Theo s thu bao - Bc 5: Nhp tn chi nhnh ca s ti khon nhn
- Bc 1: KH vo BankPlus Chuyen tien Trong ngan - Bc 6: Nhp s tin cn chuyn
hang Theo so thue bao; - Bc 7: Nhp ni dung chuyn tin
- Bc 2: Nhp s thu bao ngi nhn - Bc 8: Nhp m PIN dch v
- Bc 3: Nhp s tin cn chuyn; - Bc 9: Nhp m xc nhn
- Bc 4: Nhp ni dung chuyn tin; Theo s th
- Bc 5: Nhp m PIN dch v; - Bc 1: KH vo BankPlus Chuyen tien Ngoai ngan
- Bc 6: Nhp m xc nhn thc hin giao dch; hang Theo so tai khoan;

Hng dn s dng VPBank Bankplus H tr khch hng 1900 545415/ 043928 8880 Trang 5 / 7
 Ngn hng TMCP Vit Nam Thnh Vng

- Bc 2: Nhp s th - Bc 2: Nhp m PIN dch v

- Bc 3: Nhp s tin H thng gi SMS v hp th ca KH thng tin chi tit v 05
- Bc 4: Nhp ni dung chuyn tin giao dch gn nht

- Bc 5: Nhp m PIN dch v 5. Ci t

- Bc 6: Nhp m xc nhn Bao gm cc chc nng: kch hot dch v, i PIN, chuyn
ngn hng
3. Thanh ton cc vin thng
i PIN
- Bc 1: KH vo BankPlus Cuoc vien thong;
- Bc 1: KH vo BankPlus Cai dat Doi PIN
- Bc 2: Chn dch v cn thanh ton:
Mobile/Homephone/ADSL/Khac (nu KH mun thanh ton - Bc 2 : Nhp m PIN c
cc dch v PSTN hoc LeasedLine) - Bc 3 : Nhp m PIN mi
- Bc 3: Nhp s thu bao cn thanh ton - Bc 4 : Nhp li m PIN mi
- Bc 4: Nhp s tin Chuyn ngn hng
- Bc 5: Nhp ni dung chuyn tin; Mc ch:
- Bc 6: Nhp PIN chuyn tin; - p dng vi trng hp KH ng k dch v BankPlus vi
- Bc 7: Nhp m xc thc thc hin giao dch nhiu ngn hng. KH mun s dng dch v BankPlus vi
4. Tra cu ngn hng no th phi thc hin chuyn m ngn hng
Cc bc thc hin:
Tra cu s d
- Bc 1: KH vo BankPlus Cai dat Chuyen ngan hang
- Bc 1: KH vo BankPlus Tra cuu Tra cuu so du
- Bc 2 : Nhp m ngn hng mun chuyn
- Bc 2: Nhp m PIN dch v
6. H tr
Mn hnh hin th s d ti khon ca khch hng ng thi
gi tin nhn n hm th inbox trn in thoi ca khch hng. (Bao gm cc thng tin: danh mc ngn hng, ph dch v,
Tra cu giao dch hng dn)

- Bc 1: KH vo BankPlus Tra cuu Tra cuu giao dich; - Bc 1: KH vo BankPlus Ho tro

Hng dn s dng VPBank Bankplus H tr khch hng 1900 545415/ 043928 8880 Trang 6 / 7
 Ngn hng TMCP Vit Nam Thnh Vng

- Bc 2: Chn cc thng tin m KH mun kim tra

Ghi ch:
- Nu Qu khch kch hot Bankplus nhng c nhu cu thay
i phng thc s dng, v d t USSD sang Sim tool kit/
Client hoc ngc li, nu my thng bo Qu khch cha ng
k dch v th vui lng la chn chc nng Ci t Chuyn
ngn hng Nhp m VPB v s dng bnh thng.

Hng dn s dng VPBank Bankplus H tr khch hng 1900 545415/ 043928 8880 Trang 7 / 7