METAL INDUSTRIES CO

Operational processes
COMPANY WORK-FLOW CHART Page 1/4

Sales & Customer Communication Process

START

Inquiry

Review
Special Inquiries (Consult

DGM/FM or Customer)
OD Mgr. or CB Mgr. or

Inquiry Rejected

Quotation Rejected Quotation

Mgr. or SL Mgr. or FM or Customer
for Customer Order Amendment
Co-ordinate with OD Mgr. or CB

Agreement Contract
Consult OD Mgr. or CB Mgr. or AD Mgr. or FM
or Customer for clarification or Special Orders

Customer Purchase Order Bar Bending Schedule

Review Review

Customer Order

1 2 3
4

PROCESS NON-CONFORMITIES/ CORRECTIVE & PREVENTIVE ACTIONS/ STATISTICAL ANALYSIS/ INTERNAL

QUALITY AUDIT/ MANAGEMENT REVIEW.
EMPLOYEE TRAINING/ DOCUMENT, QUALITY RECORDS & DATA CONTROL.
 METAL INDUSTRIES CO
Operational processes
COMPANY WORK-FLOW CHART Page 2/4

Procurement, Vendor Selection &Approval, Production & Cut & Bent Planning, Inspection,
Control of measuring & test equipment Processes
1 2 3 4

Vendor Selection & Approval

Raw
Customer Order CB Processing Input list Material
Amendment Order P.O

Outstanding Order &

Stock Report
Review
Follow up sheet for
Raw Material

Control of Measuring & Test Equipment's

Material Service/
Review Dispatch Request

Operation CB Production Raw Material &

Production Plan Plan Operation Material
P.O.
Review

Hold
Manufacturing

Inspect Inspect
Release Raw Operation
Order Material Material

Internal Production Production Tags

Orders (IPO)
Cancel
Order

5 6 7 8

PROCESS NON-CONFORMITIES/ CORRECTIVE & PREVENTIVE ACTIONS/ STATISTICAL ANALYSIS/ INTERNAL

QUALITY AUDIT/ MANAGEMENT REVIEW.
EMPLOYEE TRAINING/ DOCUMENT, QUALITY RECORDS & DATA CONTROL.
 METAL INDUSTRIES CO
Operational processes
COMPANY WORK-FLOW CHART Page 3/4

Production & Cut & Bent Processing, Product identification, traceability, handling, storage,
packing, preservation, delivery, Maintenance, and Inspection, Testing & Material status, non-
conformity 5 6 7 8
Processes

Non-
Given to supervisor Given to supervisor Conforming
for Processing for Processing Material

Management
Review
Hold Status

Supervisors Supervisors Accept &

instruct M/C instruct M/C Release
Operators Operators
Reject

Issue
Material
Identification
Material
Identification
Issue &
Traceability
&
OD Traceability
CB
Manufacturing Manufacturing Raw & Operation
Material Store
Preventive
Maintenance
M/C Handling,
Breakdown Storage, &
Preservation

Handling, Storage, Packaging &

Preservation Supplier
Performance
M/C Breakdown Analysis

Break- Monitoring
down
Maint-
enance

Management
Review Management
Review

9 1 1 1
0 1 2
PROCESS NON-CONFORMITIES/ CORRECTIVE & PREVENTIVE ACTIONS/ STATISTICAL ANALYSIS/ INTERNAL
QUALITY AUDIT/ MANAGEMENT REVIEW.
EMPLOYEE TRAINING/ DOCUMENT, QUALITY RECORDS & DATA CONTROL.
 METAL INDUSTRIES CO
Operational processes
COMPANY WORK-FLOW CHART Page 4/4

Inspection, Testing & Material status, Control of measuring & test equipments, Product
handling, storage, packing, preservation, delivery and Inspection, Testing & Material status,
non-conformity Processes
9 1 1 1
0 1 2

Control of Measuring & Test Equipment's

Inspection of Semi-Finished & Finished Products

Non-
conforming
Products Management
Review

Hold Status

Accept & Release

Reject
Monitoring

Production
CB OD Production
Production Report Output
Report
&

Outstanding Order Stock

& Stock Report
Level

Delivery Note

Check Load is
Correct & Safe Dispatch

Handling &
Delivery CUSTOMER Customer
Feedback Management
Review

PROCESS NON-CONFORMITIES/ CORRECTIVE & PREVENTIVE ACTIONS/ STATISTICAL ANALYSIS/ INTERNAL

QUALITY AUDIT/ MANAGEMENT REVIEW.
EMPLOYEE TRAINING/ DOCUMENT, QUALITY RECORDS & DATA CONTROL.
 Metal Industries Co
Page 01/04

Operational processes

Metal Industries implements a Quality Management System that integrates

every operational process, from raw material to delivery of products.

Key or Core Process 1: Sales & Customer Communication Process

Activity 1: Receiving & reviewing Customer Inquiries/ Orders. Unstated customer
requirement determined.

Activity 2: Prior to acceptance of contracts/orders, consult & co-ordinate with

Production Manager to ensure company capability to meet customer
requirements.

Activity 3: Special orders/contracts shall be reviewed & approved by Factory

Manager.

Activity 4: Customer Order to be processed is entered into the system for processing.

Activity 5: Customer feedback to correct or improve existing products or processes.

Order Capability/ Orders/con System Customer

Received credit tracts Entry feedback
check review &
approved
 Metal Industries Co
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Operational processes

Metal Industries implements a Quality Management System that integrates

every operational process, from raw material to delivery of products.

Key or Core Process 2: Procurement and vendor Selection &

approval Process
Activity 1: Selection & evaluation of suppliers to assess their ability to supply raw
materials/ operations spare parts to our requirements.

Activity 2: Purchase requirements communicated to suppliers as per raw

materials/operations spare parts as per material planning based on
customer orders & stocks.

Activity 3: Inspection of purchased material to meet specified purchase requirements

& supplier performance monitoring.

Supplier Purchase Material Supplier

selection/eval order Inspection Performance
uation Evaluation
 Metal Industries Co
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Operational processes

Key or Core Process 3: Production and Cut & Bent Planning &
Processing Process

Activity 1: Customer orders to processed is entered into the system and outstanding
Orders & stock report generated.

Activity 2: Raw material and production planning based on outstanding orders & stock
report.

Activity 3: Processing of customer orders according to internal production orders and

input list. Machine Availability improved through preventive maintenance
program.

Activity 4: Dispatch of products to customers in good condition by proper handling,

storage, packing, preservation & delivery methods. Identification &
traceability of products maintained.

Inventory/ Production Production Preservation Dispatch

m/cs / Raw Processing of Products Of
availability Material Products
check Plan
 Metal Industries Co
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Operational processes

Key or Core Process 4: Inspection, testing & Material status, control

of non conformity Process

Activity 1: Inspection of material & products as per quality plan to verify that product
requirements have been met. Inspection & testing equipments calibrated
periodically to ensure valid results.

Activity 2: Inspection carried out at appropriates stages of production process.

Activity 3: Conformity with acceptance criteria maintained.

Activity 4: Non conformity material & products controlled to prevent unintended use
or delivery through Hold/Rejected/Release status for non conforming
material & products. Corrective or preventive action taken to prevent
occurrence or recurrence of nonconformity.

Activity 5: Product release & delivery after planned arrangement of inspection &
testing have been completed.

Quality / Inspection Conformity Nonconformi Product

Inspection of to ty Products Release/
Plan Material/ Acceptance Hold/Reject / Delivery
Products criteria Release
status