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Balance Score Card On Telecomm Sector PDF
Balance Score Card On Telecomm Sector PDF
TELECOMM SECTOR
BY:
Deepshikha Mewati
Hemant Guhe
Sandeep Kumar
Siddharajsinh Rana
Tushar Fegde
UNDERSTANDING BALANCE
SCORE CARD
Translates an organization`s mission &
strategy ..set of performance measures
that provides the framework for
implementing its strategy
Focuses on Finanacial & Non-financial
performance to evaluate short run &
long run performance
Measures an organization`s performance
from 4 perspective financial
customerinternal business process
..learning & growth
The Balanced Scorecard
Prepaid
Postpaid
3G phone
Magic Box handsets
World Calling Cards
Gulf Calling Cards
Home Calling cards
Recharge home calling cards online
pco
Data Card
Business Solution
FINANCIAL PERSPECTIVE
GDP growth rate - Averaged around 7.9 % from 2002-
2008
USA 838
Despite a low teledensity of approximately
19 percent, India has the second highest
India 461
minutes of usage per month. This offers huge
China
growth opportunity to telecom companies.
303
Russia 88
8
ARPU (USD per month)
GROUP 7 10
LEARNING AND GROWTH
PRESPECTIVE
OBJECTIVESMEASURES INITATIVES
Align employee and Employee-satisfaction Employee participation
Organization goals rating and suggestions program
to build teamwork
Changing DemogrIIIIaphics
D e m a n d fo r V A S &
B ro a d b a n d se rvice s A m o n g
Yo u th
28 % Urban Population
Rapid Urbanization
Measures::
Feed back(about billing services &
queries handled)
- Will lead in increased Market share