WRITTEN TEST

Housekeeping NC II
Prepare Rooms for Guests

I. TRUE OR FALSE
Write TRUE if the statement is true and FALSE if the statement is false. Write your answer
on your answer sheet.

1. By sanitizing, all germs and bacteria are killed through the use of sanitizing
chemicals such as disinfectants or by hot steam as used in dishwashing and laundry.
2. The critical areas that must be sanitized are those that rarely come into direct
contact with the body such as toilets, toilet bowls, urinals and lavatories.
3. For a thorough cleaning, the hotel, lodging house or any establishment must not only
be equipped with cleaning and sanitizing equipment but with cleaning tools,
materials and supplies as well.
4. It is paramount to use proper safety procedures when working with cleaning
solutions.
5. "You never get a second chance to make a good first impression."
6. Morale is boosted for most people who must function every day in a messy, disorderly
work environment.
7. Setting up a trolley is a job that most room attendant needs to master.
8. Linen is a natural fiber derived from the flax plant.
9. Having the right type of bedding sizes will determine how the overall effect of your
bedding 'display' looks.
10. It is not good practice to measure your mattress and bed before you buy any type of
bedding materials.

II. ENUMERATION
Write down what is being asked. Write your answer on your answer sheet.

Forms and documents installed inside the guestroom

1-3

Different types of pillows

1-6
Common danger spots that can trigger accidents
1-5

Procedures in cleaning guestroom

 1-13

III. IDENTIFICATION
Identify what is being described. Write your answer on your answer sheet.

1. Furniture from an earlier period. It is often crafted out of wood and its age, condition,
unique features and rarity determine how collectible the piece is and therefore, how
high its value.
2. A type of cleaner that works on most countertops, sinks and stovetops.
3. Protect hands while cleaning, especially when using acid-based cleaners or if you
suffer from skin sensitivity.
4. It is used to eliminate loose soil and dust particles from carpet surfaces, upholstered
furniture and even hard surfaces.
5. An agent that is applied to inanimate objects; it does not necessarily kill all
organisms.

6. The process of reducing microbiological contamination to a level that is acceptable to

local health regulations.

7. A type of pest control that uses hands-on techniques as well as simple equipment,
devices, and natural ingredients that provide a protective barrier between plants and
insects.
8. An animal whose interest in some way conflict the interest of man.
9. The basic tool for combining colors.

10. A type of pest control that gets rid of insects and small rodents by removing,
attacking, or setting up barriers that will prevent further destruction of one's
plants.
I.
1. True
2. False
3. True
4. True
5. True
6. False
7. False
8. True
9. True
10. False

II.
1. Where are you Form
2. Guest Feedback Form
3. Acknowledgement Receipt

1. Knee Pillows
 2. Body Pillows

3. Neck Pillows

4. Travel Pillows

5. Lower Back Support Pillows

6. Donut Pillows

1. Scattered rugs
2. Electric cords
3. Bathtubs or Showers
4. Kitchen
5. Stairways

1. Gather soiled and used linen and towels

2. Rid hotel room of waste
3. Dust higher areas of the hotel rooms bed and bathroom
4. Attend to shower and tub areas
5. Clean and disinfect tank, pedestal, bowl, and seat of the commodes
6. Service the basin, mirror, and vanity of bath areas
7. Stock bathroom and adjacent space
8. Mop all bath associated area flooring
9. Spruce window regions
10. Apply care to furnishings and electronics
11. Prepare and make beds
12. Vacuum carpeted areas of hotel rooms
13. Strategically spray guest rooms of the hotel

III.

1. Antique furniture

2. All-purpose cleaner

3. Rubber gloves

4. Vacuum cleaner
5. Disinfectant

6. Sanitization

7. Mechanical pest control

8. Pest

9. Color wheel

10.Physical pest control

I.

II.