Questions

What is KYC and why is it important?

Know your customer (KYC) policy is an important step developed globally to prevent identity theft, financial fraud,
money laundering and terrorist financing. The objective of KYC is to enable banks to know and understand their
customers better and help them manage their risks prudently.

What is Money Laundering and Financial terrorism?

Money laundering and the financing of terrorism are financial crimes witheconomic effects. ... Money
laundering is a process by which the illicit source of assets obtained or generated by criminal activity is concealed to
obscure the link between the funds and the original criminal activity.

What is KYC Policy?

The objective of KYC guidelines is to prevent banks from being used, intentionally or unintentionally, by criminal
elements for money laundering activities. Related procedures also enable banks to better understand their customers
and their financial dealings. This helps them manage their risks prudently.

Who is a Customer?

A customer is an individual or business that purchases the goods or services produced by a business. Attracting customers
is the primary goal of most public-facing businesses, because it is the customer who creates demand for goods and
services. Businesses often compete through advertisements or lowered prices to attract an ever-larger customer base.

What is customer acceptance policy?Any person or entity connected with a financial transaction which
can pose significant reputational or other risks to the bank, say, a wire transfer or issue of high value demand draft as
a single transaction. 2. Customer Acceptance Policy (CAP)

What are the features to be verified and documents required to be obtained from
customer?

When does KYC applies?

What does KYC control?

Collection and analysis of basic identity information (Customer Identification Program or CIP)

Name matching against lists of known parties

Determination of the customers risk in terms of propensity to commit money laundering, terrorist finance,
or identity theft
Creation of an expectation of a customers transactional behavior

Monitoring of a customers transactions against their expected behavior and recorded profile as well as
that of the customers peers

For Accounts of individuals, the bank will require the following information and documents under KYC.

1. Legal name and any other change in names used.

2. Correct permanent address

The individual/s will have to provide the original document for verification and submit a copy for the Banks record.

What is private,public or listing company and how to verify existence of these

companies?

A private company is a company with private ownership. As a result, it does not need to meet the Securities and Exchange
Commission's (SEC) strict filing requirements for public companies. Private companies may issue stock and
have shareholders, but their shares do not trade on public exchanges and are not issued through an initial public
offering (IPO). In general, the shares of these businesses are less liquid and the values are difficult to determine.

How are UBO's?

The abbreviation means Ultimate Beneficial Owner, i.e. the person or entity that is the ultimate
beneficiary of the company. Certain financial and other organisations, including banks, currency
exchange offices and insurers, are subject to mandatory disclosure of the UBO if doing business with
any party. The underlying reason of this provision is preventing natural persons with malintent, such
as money-laundering or financing terrorism, from being able to hide behind a company, foundation or
other legal entity

Which document is authentic for ownership document in each company?

AR, MOA & AOA

Who are PEP's? And classification of PEP?

In financial regulation, "politically exposed person" (PEP) is a term describing

someone who has been entrusted with a prominent public function. A PEP generally
presents a higher risk for potential involvement in bribery and corruption by virtue
of their position and the influence that they may hold. The terms politically exposed
person and senior foreign political figure are often used interchangeably,
particularly in international forums. Foreign official is a term for individuals deemed
as government persons under the Foreign Corrupt Practices Act or FCPA, and
although definitions are similar to PEP, there are quite a few differences and should
not be used interchangeably. The term PEP is typically used referring to customers
in the financial services industry, while 'foreign official' refers to the risks of third
party relationships in all industries.

List of Regulators and stock exchange of UAE,US,UK,Australia and other

countries.

Which type of documents are considered as valid source or documents?

Philippine passport or Foreign Passport

Drivers License

Professional Regulations Commission (PRC) ID

National Bureau of Investigation (NBI) Clearance

Police clearance

Postal ID

Voters ID

Barangay certification

Government Service Insurance System (GSIS)

Social Security System (SSS) card

Overseas Workers Welfare Administration (OWWA) ID

OFW ID

Seamans Book

Alien Certificate of Registration (ACR)/Immigrant Certification of Registration

What is worldcheck and how to use and why to use?

What is false match and true match?

What is alert or hit?

How to mitigate alerts or hits

Till what percentage can we drill down the ownership structure?

What is high,medium or low risk customers?

How would you go about investigating KYC, CDD issues?

How would you identify customers that are listed?

Client website & Stock exchnage

Who are the regulators in the US, UK and other main regions?

United Arab Emirates:

Insurance Authority - (IA)

Securities and Commodities Authority - (SCA)

 United Arab Emirates (Dubai) - Dubai Financial Services Authority - (DFSA)

United Kingdom:

Bank of England (BoE)

Prudential Regulation Authority (PRA)

Financial Conduct Authority (FCA)

Panel on Takeovers and Mergers (PANEL)

Financial Policy Committee (FPC)

United States:

Securities & Exchange Commission (SEC)

Commodity Futures Trading Commission (CFTC)

Federal Reserve System ("Fed")

Federal Deposit Insurance Corporation (FDIC)

Financial Crimes Enforcement Network (FinCEN)

Financial Industry Regulatory Authority (FINRA)

Office of the Comptroller of the Currency (OCC)

National Credit Union Administration (NCUA)

Consumer Financial Protection Bureau (CFPB)

National Association of Insurance Commissioners (NAIC)

National Futures Association (NFA)[2]

In addition, each state has its own banking authority[

What are the stock exchanges in the US, UK, Australia, Dubai and other regions?

How do you find out the shareholders in a customer?

How do you find out shareholder structure in a customer?

Personal/behavioral questions

When have you gone above and beyond in your current or previous
workplace?
Why youre being asked:

There are many roles out there where providing great customer service is
a key element of the job. A Sales Associate role in a retail store or a
Customer Service Representative for an ecommerce site are two logical
examples. However, if youre an Account Manager, Consultant, Trainer, or
any profession where there is a client involved, being able to provide
great service is non-negotiable.

When it comes to serving customers, theres bad service (weve all been
there), good service (thats the bar), and extraordinary service (what most
companies strive for).

Given that companies are striving to be the best when it comes to serving
their customers, theyre going to look for candidates who have a proven
track record doing exactly that

How to answer

While almost all good interview answers should include solid examples,
its especially important when answering this question. If youre truly
someone who provides excellent customer service you should have many
of examples of going above and beyond for a customer. If you arent its
going to be tough to come up with just one.

download behavioral cheatsheet

A few years ago when I was interviewing someone for a Sales role, I asked
this exact question. The first candidate I interviewed responded by saying
I once helped a customer try on 10 different pairs of shoes. This wasnt
exactly what I was looking for because well, bringing someone a bunch of
shoes to try on is a basic requirement of the job.
The next candidate I interviewed responded very differently. They told me
a story about a customer who was looking to track down a discontinued
product for their sick family member (because it was their favorite product
and they had lost it). Instead of checking the systems, not finding it, and
letting the customer know, they took it a step further.

They called the corporate office, found the person who handled the
product archives, and figured a way to get that product (that was many
years old) to the client. Now that is above and beyond!

This article has 10 other examples that rival the one I just shared,
including the story behind the photo below of a Wendys employee who
took an umbrella from one of the outdoor tables and walked an elderly
man to his car in the pouring rain.

via http://www.helpscout.net/blog/remarkable-customer-service/

photo via Help Scout

Pretty heartwarming, right?

Crafting your answer

So when you put together your answer, here are a few things to keep in
mind:

Emphasize that you often go above and beyond for customers and its
how you approach your job on a day-to-day basis.

Then share a specific time when you really did something super helpful
that was really outside of the normal call of duty.

If you have two really good ones, share two!

The most important thing is to prove to your interviewer that amazing

customer/client service is a priority for you and something you feel is
incredibly important. If theyre asking, trust me that this is what theyre
looking for!

How would you describe yourself as a team player?

Are you a team player?

While the obvious answer is yes, most employers want you to expand on this question by offering examples
and explaining how you can be a valuable member of their team.
Remember that like all interview questions, this should be a forward-thinking answer.

129 Sample Questions and Answers You Can Use to Get Hired for Any Job
That is, provide them with an answer that suggests what you can do for THEM, not what you have done in the
past. There are plenty of different ways to answer this question, and they all start with saying yes.

Once you get past the easy part, there are many qualities that you will need to talk about and demonstrate to
show that you have evidence to back up your statement.

Your ability to work in a team environment depends on factors like:

Being able to work well with others

Being non-judgmental and professional
Listening
Being a likeable person
Being empathetic
Accepting others opinions and views
Respect
Sharing knowledge
Providing feedback in a professional manner
Positive attitude
Communication skills
When you can speak about these abilities, your employer will be much more willing to believe your ability to
work in a team environment. You need to discuss how you can be a team player, which skills you possess that
make you a valuable asset to any team, and what you could do as a part of their team to help make things run
smoother and get the job done efficiently

What is your motivation to leave you current employer

ANSWER 1: I dont feel Im going anywhere in my current job. The Morale in my department is very low, and the
management doesnt give feedback or rewards. I dont like working there anymore.

ANSWER 2: After working in [your current company] for more than 5 years, where I have learned a lot on [your profession]-
I am now a master/expert in [A, B, C] working plus managing people and exploring new markets for our products, it is time
for me to move on and enhance my professional growth. I want to improve my overall skills by joining a larger and more
progressive organization where I can learn/utilize [other skills] and experience in several different areas.
I am also ready to take more responsibilities and feel I am competent for X, Y, Z ..

The difference between the two answers is obvious One is negative and the second is positive:
The first answer communicates too many negatives about your current job while the second one uses positive language
you have good thoughts on your current job (you are even grateful) and yet have clear-mind toward skills, accomplishments
and future prospects.

Role

Client Manager, Client Management Group, Global Banking and Markets, MENA

Key Responsibilities

Liaise with all stake holders to provide the KYC Services team with all the information /
documentation they need to complete CDD / KYC profile of the client within the due
date. Main stake holders are Clients, Relationship Managers (Region / Global), KYC
Services Team, Compliance and Regional Exits Lead.
Review the information / documentation requests received from the KYC Services team
to ensure that they are warranted. Ensure that they are not already available within the
bank by reviewing all internal systems.
Liaise with all stake holders to collate the information / documentation sought by the
KYC services team and submit to them with agreed timelines.
Orchestrate the completion of the KYC profile by removing various hurdles by engaging
with the stake holders and by finding alternative solutions.
Update status of the case in all relevant internal systems / trackers on a real time basis.
Prepare escalation paper on cases that are not resolved within agreed time lines for
decision making by CDD Resolution forums
Ensure adherence to all internal policies / procedures and external regulatory
requirements at all times.
Adhere to the Banks values at all times and ensure the Banks reputation is not exposed
to any risk.
Support New to Bank Client Onboarding Client liaison and KYC Completion.
Support any process that trigger an event, which will require the clients KYC to be
renewed.
Support changes to client account operating mandate
Support Client Exits

Education, Skill sets and experience required

University Graduate with Business / Commerce as one of the core subject.

Minimum of 3 years of work experience in a Financial Institution servicing Corporate
Clients.
Knowledge of Corporate Structures like entity types, ownership, management etc.
 Knowledge of Anti-Money Laundering / Sanctions policies in Financial Institutions
Excellent Written Communication and Inter-personal skills