Kevin Clyne San Buenaventura Moslares

Unit 402 Bldg. II MRB Condominium Ususan Taguig City

09950236955
Clynemoslares63672@gmail.com

OBJECTIVE:

To perform an excellent job whatever task I might be required to perform. To gain

the efficiency in the position I'm applying for in order to make me suitable for future
promotion and for a fast career growth.

WORK RELATED EXPERIENCES:

SALMAT SERVICES INCORPORATED

August 15 2016 to April 21 2017
Tier 2 Technical Support
Accept inbound calls both technical and customer service queue
Generate and handles technical, complaint and resolution tickets
Handles escalated calls
Handles outbound calls with tickets generated by tier 1
Cater Chat/Email Support

CUSTOMER CONTACT CHANNEL C3

December 2015 to July 2016
Customer Service Specialist / Escalation Desk
Accepts inbound calls in regards to their reservation
Process passengers ticket
Handles Escalated calls
Process new reservation (Miles, Voucher, Credits and Card)

TRANSCOM PHILIPPINES
June 2015 to November 2015
4Play Technical Support Representative
Accept inbound calls in regards to their billing and technical problem.
(Internet, Home Phone, Home Security and Cable services)
Process tickets for field Engineers dispatch
Accept ticket for escalated concerns

HINDUJA GLOBAL SOLLUTIONS

November 2013 to June 2015
Tier 7 Technical Support
Accept calls and emails regarding DSL connections
Create dispatch tickets for network engineers
Handles escalated tickets
 Provisions newly order services
Take Escalated calls

MEG@VPS SECURITY AGENCY

Estate Police / Marshall
Secure BGC vicinity
Maintain Peace and order
Apprehend traffic violators
Do patrolling

EDUCATIONAL BACKGROUND

Taguig City Unversity

Taguig City
BS-Criminology
2009 to 2012

St. Pauls Business School

Campetic Palo Leyte
BS-Accountancy
2008 to 2009

Holy Cross Academy Oras Eastern Samar

Secondary
2004 to 2008

Oras East Elementary School

Oras Eastern Samar
Primary
1998 to 2004

PERSONAL INFORMATION:

Birth date: April 10 1991

Birthplace: Taguig City
Civil Status: Single
Religion: Roman Catholic
Mother: Eva Cebrero San Buenaventura
Father: Felicerio Sobreviga Moslares

REFERENCES ARE AVAILABLE UPON REQUEST.