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    Abhinav Gonuguntla
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    This document summarizes weekly incident data across multiple weeks (WW1 through WW20). On average, there were 6 open incidents, 7 resolved incidents, and 1 backlog incident per week. The majority (89.4%) of incidents were priority 3, while only 10% were priority 2 and 0.3% were both priority 1 and 4. On average, the close-open ratio was 114.86%, indicating more issues were resolved than opened each week.

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    This document summarizes weekly incident data across multiple weeks (WW1 through WW20). On average, there were 6 open incidents, 7 resolved incidents, and 1 backlog incident per week. The majority (89.4%) of incidents were priority 3, while only 10% were priority 2 and 0.3% were both priority 1 and 4. On average, the close-open ratio was 114.86%, indicating more issues were resolved than opened each week.

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    © All Rights Reserved
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    6 views16 pages

    Data

    Uploaded by

    Abhinav Gonuguntla
    This document summarizes weekly incident data across multiple weeks (WW1 through WW20). On average, there were 6 open incidents, 7 resolved incidents, and 1 backlog incident per week. The majority (89.4%) of incidents were priority 3, while only 10% were priority 2 and 0.3% were both priority 1 and 4. On average, the close-open ratio was 114.86%, indicating more issues were resolved than opened each week.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xlsx, pdf, or txt
    of 16

    WW wise open and close details

    WW WW1 WW2 WW3 WW4 WW5


    Open 7 13 8 9 9
    Resolved 14 13 5 5 15
    Backlog 6 6 9 13 7

    In
    60

    50

    40

    30

    20

    10

    0
    WW1 WW2 WW3 WW4 WW5 WW6 WW7 WW8 WW

    Resolved
    WW WW1 WW2 WW3 WW4 WW5
    P1 1
    P2 2 1 1
    P3 12 12 5 5 13
    P4
    Total 14 13 5 5 15
    Open
    WW WW1 WW2 WW3 WW4 WW5
    P1 1
    P2 1 1 2
    P3 6 12 8 6 9
    P4
    Total 7 13 8 9 9
    Priority matrix for resolved
    WW WW1 WW2 WW3 WW4 WW5
    P1 0.0% 0.0% 0.0% 0.0% 6.7%
    P2 14.3% 7.7% 0.0% 0.0% 6.7%
    P3 85.7% 92.3% 100.0% 100.0% 86.7%
    P4 0.0% 0.0% 0.0% 0.0% 0.0%
    Total 100.0% 100.0% 100.0% 100.0% 100.0%

    Prioritization Trend

    P
    100.0%

    90.0%

    80.0%

    70.0%

    60.0%

    50.0%

    40.0%

    30.0%

    20.0%

    10.0%

    0.0%
    WW1 WW2 WW3 WW4 WW5 WW6 WW7 W
    WW6 WW7 WW8 WW9 WW10 WW11
    4 3 5 6 7 2
    4 3 8 4 10 2
    7 7 4 6 3 3

    Incident Trends

    W5 WW6 WW7 WW8 WW9 WW10 WW11 WW12 WW13 WW14 WW15 WW16 WW17 WW18 W

    WW6 WW7 WW8 WW9 WW10 WW11

    1
    4 3 7 4 10 2

    4 3 8 4 10 2

    WW6 WW7 WW8 WW9 WW10 WW11

    4 3 5 6 7 2

    4 3 5 6 7 2
    WW6 WW7 WW8 WW9 WW10 WW11
    0.0% 0.0% 0.0% 0.0% 0.0% 0.0%
    0.0% 0.0% 12.5% 0.0% 0.0% 0.0%
    100.0% 100.0% 87.5% 100.0% 100.0% 100.0%
    0.0% 0.0% 0.0% 0.0% 0.0% 0.0%
    100.0% 100.0% 100.0% 100.0% 100.0% 100.0%

    Prioritization Trends

    W4 WW5 WW6 WW7 WW8 WW9 WW10 WW11 WW12 WW13 WW14 WW15 WW16 WW17
    WW12 WW13 WW14 WW15 WW16 WW17 WW18
    1 0 40 16 51 49 35
    2 1 35 20 30 56 49
    2 1 6 2 23 16 2

    15 WW16 WW17 WW18 WW19 WW20

    WW12 WW13 WW14 WW15 WW16 WW17 WW18

    4 1 1 6 8
    1 1 31 19 29 50 41
    1
    2 1 35 20 30 56 49

    WW12 WW13 WW14 WW15 WW16 WW17 WW18

    4 1 1 7 8
    1 36 15 50 42 27

    1 40 16 51 49 35
    WW12 WW13 WW14 WW15 WW16 WW17 WW18
    0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%
    0.0% 0.0% 11.4% 5.0% 3.3% 10.7% 16.3%
    50.0% 100.0% 88.6% 95.0% 96.7% 89.3% 83.7%
    50.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0%
    100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%

    W14 WW15 WW16 WW17 WW18 WW19 WW20


    WW19 WW20 Total FY'13 Avg incident summary
    33 29 327 Average Weekly Open
    27 36 339 Average Weekly Close
    8 1 Average Weekly Backlog
    Average Close-Open Ratio

    WW19 WW20 Grand Total


    1
    5 4 34
    22 32 303
    1
    27 36 339

    WW19 WW20 Grand Total


    1
    5 4 34
    28 25 292

    33 29 327
    WW19 WW20 Grand Total Average % of incidents by Priority
    0.0% 0.0% 0.3% P1
    18.5% 11.1% 10.0% P2
    81.5% 88.9% 89.4% P3
    0.0% 0.0% 0.3% P4
    100.0% 100.0% 100.0% Total
    ncident summary
    16.35
    16.95
    6.6
    103.67%
    ncidents by Priority
    0.3%
    10.0%
    89.4%
    0.3%
    100.0%
    Average Incident summary
    Avergae weekly 6.17
    Avergae weekly 7.08
    Average close-o 114.86

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