Questionnaire

I, Sourav Paul, being a MBA(FT) student of Centre for Management Studies,

Dibrugarh University, have undertaken a project to study Bathware and Sanitaryware
market and perception of dealers and constructors towards the products of Kerovit in
Guwahati City, in partial fulfillment of the degree of Master of Business
Administration.

Your time in completing this short questionnaire will be greatly appreciated.

The information you share with us will remain confidential regarding any feedback you
provide. The information will be solely used for academic purpose.

1. Name:
2. Address:

3. Experience in Dealership:
0-3 years
4-7 years
8-10 years
Above 10 years

4. What do you feel about the quality of Kerovit products?

Very Satisfied
Somewhat Satisfied
Neutral
Dissatisfied
Very Dissatisfied

5. Why do you deal in Kerovit products?

Promotional Scheme
Quality
Company Policy
Margin
6. What do you feel about the promotion activities by Kerovit?
Very Satisfied
Somewhat Satisfied
Neutral
Dissatisfied
Very Dissatisfied

7. What do you feel about the price of Kerovit Products?

Very High
High
Average
Low
Very Low

8. What type of Promotional activity would you prefer with Kerovit products?
Discount
Prize
Gift
Others

9. Are the expected quantity of Kerovit products delivered in time?

Yes
No

10. Are you dealing with other Companies?

Yes
No
If yes, specify

11. What do you feel about the employees of Kerovit dealing with you?
Highly Satisfied
Satisfied
Average
Dissatisfied
Highly Dissatisfied
12. Do you have any complaints about Kerovit product?
Yes
No
If yes, specify the reason

13. Do you recommend your customers about Kerovit products?

Yes
No
If no, specify the reason

14. Do you have any suggestions to improve the quality of Kerovit Products?
Yes
No
If yes, specify

15. What do you feel about the after sales service given by Kerovit?
Highly Satisfied
Satisfied
Average
Dissatisfied
Highly Dissatisfied