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ESCALATION MATRIX OF ALTERNATE DELIVERY CHANNEL PRODUCTS

INTERNET BANKING

Tier 1 CALL CENTER - 1800 220 229 Toll free or 022 40919191 Boi.Starconnect@bankofindia.co.in

Tier 2 SHRI ANURAG SINGHAL - CHIEF MANAGER Anurag.Singhal@bankofindia.co.in

Tier 3 SHRI KAMESH MANTHA - ASTT. GENERAL MANAGER Kamesh.Mantha@bankofindia.co.in

Tier 4 SHRI BUTCHI B. BURRA - DY. GENERAL MANAGER Butchi.Burra@bankofindia.co.in

Tier 5 SHRI R. KOTEESWARAN - EXECUTIVE DIRECTOR ED.Kotee@bankofindia.co.in

Tier 2 is to be followed only if Tier 1 resolution is not within reasonable time.

Tier 3 is to be followed only if Tier 2 resolution is not within reasonable time.
Tier 4 is to be followed only if Tier 3 resolution is not within reasonable time.
Tier 5 is to be followed only if you are not satisfied with the resolution of any of the above Tiers within reasonable time.
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BANKING THROUGH MOBILE (BTM)

Tier 1 SHRI SHOBHAN SAHU - MANAGER Shobhan.Sahu@bankofindia.co.in

Tier 2 SHRI MANISH JAISWAL - SENIOR MANAGER Manish.Jaiswal@bankofindia.co.in

Tier 3 SHRI ANURAG SINGHAL - CHIEF MANAGER Anurag.Singhal@bankofindia.co.in

Tier 4 SHRI KAMESH MANTHA - AST. GENERAL MANAGER Kamesh.Mantha@bankofindia.co.in

Tier 5 SHRI BUTCHI B. BURRA - DY. GENERAL MANAGER Butchi.Burra@bankofindia.co.in

Tier 6 SHRI R. KOTEESWARAN - EXECUTIVE DIRECTOR ED.Kotee@bankofindia.co.in

Tier 2 is to be followed only if Tier 1 resolution is not within reasonable time.

Tier 3 is to be followed only if Tier 2 resolution is not within reasonable time.
Tier 4 is to be followed only if Tier 3 resolution is not within reasonable time.
Tier 5 is to be followed only if Tier 4 resolution is not within reasonable time.
Tier 6 is to be followed only if you are not satisfied with the resolution of any of the above Tiers within reasonable time.
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DEBIT CARD

Tier 1 DEBIT CARD HeadOffice.CPDdebitcard@bankofindia.co.in

Tier 2 SHRI S.V. NAGESHKAR - CHIEF MANAGER Sambhaji.Nageshkar@bankofindia.co.in

Tier 3 SHRI PRADEEP BAJPAI - AST. GENERAL MANAGER Pradeep.Bajpai@bankofindia.co.in

Tier 4 SHRI GULDEEP BHATIA - DY. GENERAL MANAGER Guldeep.Bhatia@bankofindia.co.in

Tier 5 SHRI R. KOTEESWARAN - EXECUTIVE DIRECTOR ED.Kotee@bankofindia.co.in

To Hot list / Block Debit Card Email - PSS.Hotcard@fisglobal.com or ECPSS_BOI_Helpdesk@fnis.com

To Hot list / Block Debit Card Call 18004251112 (Toll Free) or 022-40429123
Tier 2 is to be followed only if Tier 1 resolution is not within reasonable time.
Tier 3 is to be followed only if Tier 2 resolution is not within reasonable time.
Tier 4 is to be followed only if Tier 3 resolution is not within reasonable time.
Tier 5 is to be followed only if you are not satisfied with the resolution of any of the above Tiers within reasonable time.
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CREDIT CARD

Tier
CREDIT CARD HeadOffice.CPDcreditcards@bankofindia.co.in
1

Tier
SHRI V. RENGANATHAN - CHIEF MANAGER Venkatraman.Renganathan@bankofindia.co.in
2

Tier
SHRI PRADEEP BAJPAI - AST. GENERAL MANAGER Pradeep.Bajpai@bankofindia.co.in
3

Tier
SHRI GULDEEP BHATIA - DY. GENERAL MANAGER Guldeep.Bhatia@bankofindia.co.in
4

Tier
SHRI R. KOTEESWARAN - EXECUTIVE DIRECTOR ED.Kotee@bankofindia.co.in
5

To Hot list / Block through Email - esisnoiob@kbnofnbinusobv.msc

To Hot list / Block Credit Card Call 1800220088 (Toll Free)
Tier 2 is to be followed only if Tier 1 resolution is not within reasonable time.
Tier 3 is to be followed only if Tier 2 resolution is not within reasonable time.
Tier 4 is to be followed only if Tier 3 resolution is not within reasonable time.
Tier 5 is to be followed only if you are not satisfied with the resolution of any of the above Tiers within reasonable time.
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POS

Tier CHARGABLE NUMBER 022 4042 6060

TOLL PAY NUMBER - 1860 233 2332
1

Tier
SHRI V. RENGANATHAN - CHIEF MANAGER Venkatraman.Renganathan@bankofindia.co.in
2

Tier
SHRI PRADEEP BAJPAI - AST. GENERAL MANAGER Pradeep.Bajpai@bankofindia.co.in
3

Tier
SHRI GULDEEP BHATIA - DY. GENERAL MANAGER Guldeep.Bhatia@bankofindia.co.in
4

Tier
SHRI R. KOTEESWARAN - EXECUTIVE DIRECTOR ED.Kotee@bankofindia.co.in
5

Tier 2 is to be followed only if Tier 1 resolution is not within reasonable time.

Tier 3 is to be followed only if Tier 2 resolution is not within reasonable time.
Tier 3 is to be followed only if Tier 4 resolution is not within reasonable time.
Tier 5 is to be followed only if you are not satisfied with the resolution of any of the above Tiers within reasonable time.