MAVERICK T.

FULLER
4942 Corkwood Ln. Irvine, California 92612
949.981.4175 (M) maverickfuller7@yahoo.com

PASSIONATE CUSTOMER SERVER WITH TEAMWORK MENTALITY

Maverick Fuller is currently attending Irvine Valley College with aspirations of transferring to a top-level university
where he plans to earn a bachelors degree in business administration. He has a passion for high-class customer
service and management, which he expresses through a delicate balance of accountability and support. He serves
with great interpersonal communication and manages with a team minded approach. He not only wants to treat his
guests with the upmost respect and care, but his fellow employees as well.

Recognized by managers, professors, employees as an all in individual who goes the extra mile to
advance individual, customer and team success.

Customer Service Trained

Team Oriented Results Oriented Teamwork Experience
Highly Organized Motivated Encouraging & Fun Employee Collaborative

OBJECTIVE / GOAL

Join a dynamic, customer first team whose purpose is to advance and enhance individuals stay through customer
service and hospitality to apply all current experience and training to a long-term opportunity to positively impact
not only the customers life, but the lives of those I work with as well.

QUALIFICATION SUMMARY

An intelligent, reliable, trustworthy, hard-working individual who leads by example.

A person who is passionate about serving, encouraging and developing others.
A person skilled at managing, communicating, and organizing.
Proven abilities in motivating others, facilitating teamwork, and reaching goals.
Committed employee who strives to ensure customer satisfaction.

PROFESSIONAL EXPERIENCE / TRANSFERABLE ACCOMPLISHMENTS

Hagen-Dazs Newport Beach, CA July 2014 - March 2015

A premium ice cream shop with a major focus on customer satisfaction

Welcome members and guests in a courteous and professional manner while communicating clear
information, direction, and assistance to each and every individual
o First point of contact as guests enter the establishment
Developing strong customer service and hospitality skills in assisting guests with an array of requests and
aiding with helpful information
Manage and collaborate closely and with a team of twelve while delegating and assisting fellow employees
Accommodate customers with their specific orders and detailed instructions
Learning ways to overcome customers dissatisfaction in a sympathetic and understanding manner
o Compromise with difficult guests in aiming to reach their goal of satisfaction with both the service
and product
Constantly in search of new ways of making customer experience smoother and more enjoyable
 MAVERICK T. FULLER Page Two maverickfuller7@yahoo.com

ADDITIONAL EXPERIENCE / TRANSFERABLE ACCOMPLISHMENTS

The Resort at Pelican Hill Newport Beach, CA April 2015 August 2016
Worked as both a valet attendant as well as a driver for guests on property.
Provided 5-star, 5-diamond service on a consistent basis to affluent guests with high expectations.
Worked closely with various departments throughout the resort to ensure efficiency and accuracy while
completing guest needs.

Hotel Irvine- Irvine, CA September 2016 December 2016

Worked as a valet attendant to guests on a daily basis in a constant work environment.
Assisted guests with luggage and other personal items to their rooms.
Worked well with other employees to create a relaxed welcoming hotel environment.

Technological Assistant (November January 2014)

Provided technological advice and assistance for various clients

Club Soccer Referee (Seasonal, Fall 2011 - 2014)

Emerged as the lead referee within a month of starting work
Served teams in assisting the management and flow of the game
Gained valuable interpersonal communication skills throughout each game

Wine Bottler (Seasonal, Summer 2010-2012)

Filled over 1,000 bottles of wine weekly and organized them into their specific locations while marketing
the product by labeling the bottles
Communicated and interacted with customers concerning which wine was being bottled

Soccer Camp Leader (Summer 2012)

Organized, lead, and promoted interest in recreational activities related to soccer
Served and prepared young children to become future high-level soccer players

EDUCATION

Currently attending Irvine Valley College

Major: Business Administration

CERTIFICATIONS
CA Food Handler Card
Completed full Food Handlers Course
References available upon request.