5

2 - 1

. Functional, Projectized, Matrix.
(PMO)

. , , .
. RAM/RACI.
. .
.

2 - 2


2 - 3

(Functional)

(Matrix)
Weak
Balanced
Strong

(Projectized)

2 - 4

.
full-time project managers,
.

A B C

.1 .1 C.1

.2 .2 C.2

.3 .3 C.3

2 - 5

.
, project manager
. ,
.

A B C

.1 .1 C.1

.2 .2 C.2

.3 .3 C.3

2 - 6
 -
, project manager
.
(weak, balanced strong
matrix).

A B Project Mgrs.

.1 .1 PM 1

.2 .2 PM.2

.3 .3 PM.3

2 - 7

,
..

A B Project Mgrs.

A .1 .1 PM 1

.2 .2 PM.2

.3 .3 PM.3

2 - 8
 (PMO)
( Project Management
Office, PMO) (, , )

.

,
.

PMO ,
.

PMO
- PMO

2 - 9
 PMO
1.

( ).
2. ,
.
3. ,
/.
4.
.
5. ,
.
6. .
7.
.
8. ,
(Project Management Information
System, PMIS).
2 - 10
 PMO

PMO PMO
PMO

PMO PMO

2 - 11

:
//
/

/

:
?
?
?
?

2 - 12



Project Sponsor

2 - 13
 / (RAM/RACI)

RAM: Responsibility Assignment Matrix ( )

R: Responsible
A: Accountable
C: Consulted
I : Informed -
2 - 14

(job description).

A
, , , Soft Skills

, , , Soft Skills
E
, ,

2 - 15
 (Project Manager)

Project

Manager

2 - 16
 -
:






!

2 - 17

Hard Soft Skills

Hard Skills ( ,
)

Soft Skills (,
)

2 - 18
 -



project manager,

:
,




()

2 - 19



.

.
.
.

2 - 20
 -
,

.
(Group) <> (Team)

2 - 21

Project
Manager
:

, (kick-
off meeting)


project
manager

, ,
/ (soft
skills)

2 - 23
 (Motivation)
=
x x

Project Manager

:
aslow
Mc Gregor
Hertzberg
2 - 24
 - Maslow




,
,

(Self-actualization needs)

,
(Esteem needs)

,

, (Social needs) ,
,
,

(Safety needs)

(Survival needs)

2 - 25
 - McGregor
McGregor,
:

, :


,

Project Manager

2 - 26
 - Herzberg
Herzberg,
:
:


-

- :

(benefits)


-

2 - 27
 (Reward)


:



<>

2 - 28

bonus ()




( )






..

2 - 29


George Bernard Shaw

2 - 30


(, , ,
) .

Project Managers

.

2 - 31
 - &
:

.

Feedback

2 - 32


.

, , ,
.

2 - 33

200

180

160
Members
140
Comm. Channels
120

100

80

60

40

20

0
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20

(CC) :
CC = N x (N-1) / 2

2 - 34


,

.

:

?
?
?
?

?


/ ?

2 - 35
 ?

.
: , .
. lessons learned

.
: ,
.
.
:
.
: , .
, :
(earned). , , ,
.
.

2 - 36
 ,
.

Thomas Fuller

2 - 37

,
.
,
.

(




)

2 - 38
 0% 100% 0% 100%
Project Dashboard
:___________________
:_____________
:_________________
:____________________
35%
65% :______________

1.1 1.4
1.05 1.2
1
1
0.8
0.95 target SPI target CPI
0.6
0.9 Actual SPI 0.4 actual CPI
0.85 0.2
0.8 0
day 1 day 2 day 3 day 4 day 5 day 6 day 7 day 8 day 9 day day day day day day day 1 day 2 day 3 day 4 day 5 day 6 day 7 day 8 day 9 day day day day day day
10 11 12 13 14 15 10 11 12 13 14 15

180

160

140

120

100

80

60 PV
EV
40 AC
EAC
20

0
day day day day day day day day day day day day day day day
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15

2 - 39


2 - 40


&

2 - 41

. , .


(Resource Leveling)


&
(Cost Breakdown Structure - CBS)
(Cost Baseline)

2 - 42

(Resources),
.

:
?
?
?
?
?
?

:
/

2 - 43


:
( )
(, , ,
)
(
) .

,
:
(..
, )
( )
&

2 - 44


()

2 - 45
 -
: /

2 - 46
 -
1.
.

2.

: - resource
loading.

3.
,
- resource leveling.

2 - 47
 -

2 - 48

/
/

2 - 49

.

2 - 50

/
/

2 - 51


2 - 52


:
(WBS).
(Cost Centers).
().

,

(, ) .

,
.
2 - 53


( 5 - 6).

,
:





(contingencies)
(claims)
!

2 - 54
 Cost Breakdown Structure - CBS
Cost Centers

2 - 62
 WBS
Work
Package, Component Control Account.

Control Account

WP

2 - 63
 (Cost Baseline)

(cost baseline).

:
/




2 - 64
 (Cost Baseline)

2 - 65
 (Cost Baseline)

2 - 66
 (Cost Baseline)

,
, .

2 - 67
 (Cost Baseline)

/
3500
3250
3000
2810
2500 2480
2150
2000 1980

1810
1500 1540

1000 1000

500 460
230
0
1 2 3 4 5 6 7 8 9 10
/ 230 460 1000 1540 1810 1980 2150 2480 2810 3250

2 - 68
 4 : 2 (
) 2 ( ).
50/
( ) 25/ (
).
, 10,
20 5 . 5, 8 3 .
Cost Baseline .

2 - 70
 2 - 71
 70000

60000
Cost Baseline
50000

40000

30000

20000

10000

0
1 2 3 4 5 6 7 8 9 10

2 - 72
 70000

60000

Cost Baseline
50000

40000

30000

20000

10000
&
0
1 2 3 4 5 6 7 8 9 10

8000 60000

7000
50000
6000
40000
5000 . .
. +
4000 30000

3000
20000
2000
10000
1000

0 0
1 2 3 4 5 6 7 8 9 10 11 1 2 3 4 5 6 7 8 9 10 11

2 - 73
 -
Work Package ()
Project Management
M1 PM: 1000
M2 -> M7 : 3000
M8 : 2000


M2 -> M3 .: 1000, .: 5000, .: 3000
M4 -> M5 .: 1000, .: 2000, .: 5000, .: 3000

M4 -> M6 .: 2000, .: 4000, .: 2000
M7 .: 1000, .: 2000, .: 1000, .: 2000
Packaging M8 .: 1000, .: 2000, .: 1000, .: 1000, .: 2000

M7 : 1000, .: 2000, .: 3000
M8 .: 1000, .: 1000, .: 2000

WBS, , Cost Baseline.

: (PM, . , . ), (. , . ), (.
, . ).
2 - 74

ID: 1
: 57000

Project Management
ID: 1.1 ID: 1.2 ID: 1.3
: 6000 : 41000 : 10000

ID: 1.2.1
ID: 1.1.1 ID: 1.3.1
: 20000
: 1000 : 6000

ID: 1.2.1.1
: 9000
ID: 1.1.2 ID: 1.3.2
: 3000 : 4000
ID: 1.2.1.2
: 11000

ID: 1.1.3
: 2000 ID: 1.2.2
: 21000

ID: 1.2.2.1
: 8000

ID: 1.2.2.2
WBS : 6000

Packaging
ID: 1.2.2.3
: 7000
2 - 75

: 57000

: 21000 : 22000 : 14000

Project Manager

: 7000
: 13000 : 8000

: 5000
: 9000 : 6000

: 9000

2 - 76
 M1 M2 M3 M4 M5 M6 M7 M8
Project Management
1000
500 500 500 500 500 500
2000


4500 4500
5500 5500

2000 3000 3000
6000
Packaging 7000

6000
4000

/ 1000 5000 5000 8000 9000 3500 12500 13000

/ 1000 6000 11000 19000 28000 31500 44000 57000

Cost Baseline - Gantt

2 - 77


60000
50000
40000

30000
20000
10000
0
1 2 3 4 5 6 7 8

Cost Baseline

2 - 78


2 - 79


.
Plan - Do - Check - Act (PDCA).
.


& . .
.

. 7
.

2 - 80


.
ISO9000

2 - 81

,

, .

.

2 - 82
 (Grade)
(Grade)

.

-
!

2 - 83

Dr. W. Edwards Deming:
(Continuous
Improvement).

Dr. Joseph M. Juran:

(Fitness
for Use).

Phillip B. Crosby:

(Conformance to Requirements).
2 - 84


Plan ():
.
Do ():
.
Check ():
.
Act ():
.

2 - 85

,
&

(Assurance)

(Planning) (Improvement)

(Control)

, .
2 - 86


( )

( )

2 - 87


?
;

;

(, , ,
, );
,
;

;

(, , );

2 - 88

(conformance cost):
(Prevention)
(Appraisal)

- (non-conformance
cost):
(Internal failure cost)
(External failure cost)

2 - 89


2 - 90

(Quality Assurance)




.

(
),
.

2 - 91


(quality audit).

,
,

.

:
,
.
.

.

2 - 92

(Quality Control)

.

,

.

:
( ) ( )
( ) (
).
( )
( )
2 - 93
 (1/3)
: .

: .
.. 2, 4, 1.5, 5, 3, 2, 7,
7.

(Mean, ):
. .., :
(2+4+1.5+5+3+2+7) / 7 = 24.5 / 7 = 3.5.

(Median):
, . ..
1.5, 2, 2, 3, 4, 5, 7 3.

(Mode): .
2.

2 - 94
 (2/3)
(Range): - . :
7 - 1.5 = 5.5.

(Deviation):
.
.

2 - 95
 (3/3)
(Variance, 2):
.
3.917

:

,

-1.

,
.

(Standard Deviation, ):
. , 1.979

2 - 96
 #1

2 - 97
 #1
1 5,00 4,85 Value Amount
2 4,95 4,9 4,8 0
3 4,95 4,9 4,85 1
4 5,00 4,9 4,9 3
5 4,90 4,95 4,95 5
6 5,05 4,95 5 6
7 5,10 4,95 5,05 5
8 5,00 4,95 5,1 3
9 5,05 4,95 5,15 1
10 5,00 5 5,2 0
11 4,95 5
12 5,00 5
13 4,90 5
14 4,85 5
15 5,05 5 Average 5,00
16 4,95
5,05 Median 5,00
17 5,00
5,05
18 5,10
5,05 Mode 5,00
19 4,95 standard deviation 0,0752
5,05
20 4,90
5,05 variance 0,0057
21 5,05
5,1
22 5,05
5,1
23 5,10
5,1
24 5,15
5,15

2 - 98
 #1

5,20

5,15
sampled
5,10
+
5,05

5,00

4,95
-
4,90

4,85

4,80
0 5 10 15 20 25 30

2 - 99
 #1
7
=5
6 = 0,075
Amount
2 = 0,0057
5

0
4,75 4,8 4,85 4,9- 4,95 5 5,05 + 5,1 5,15 5,2 5,25

2 - 100
 (1/2)
0.8

= 5, = 1
0.7
= 5, = 2
= 5, = 3
0.6
= 7. = 1

0.5

0.4

0.3

0.2

0.1

0
0 1 2 3 4 5 6 7 8 9 10

2 - 101
 (2/2)
%
:
0.8

0.7

+/- : 68.27% 0.6

+/- 2 : 95.45% 0.5

+/- 3 : 99.73% 0.4

0.3
+/- 6 : 99.9999998%
0.2

0.1

0
0 1 2 -33 -24 - 5 6 + 7 +28 +39 10

, 50%
50% .
2 - 102
 #2

2 - 103
 #2

4,5
4
3,5
3
2,5
2
1,5
1
0,5
0
0-5 6-10 11-15 16-20 21-25 26-30 31-35

2 - 104

(Quality Improvement),
Juran
. H
.

PDCA
,

.

2 - 105

:
Pareto.

.
,
.
.
.
--
().
.

2 - 106
 Pareto
20 Vilfredo Pareto,
80/20.

.
: :
?

2 - 107


0
10
20
30
40
50
60
70
80
90
100

Pareto

0%
20%
40%
60%
80%
100%
120%

2 - 108


:




?


.


User
Acceptance Tests
.

, Test
?
.

2 - 109


,





, ?


.

User
Acceptance Tests



Test
?

2 - 110


.
+/- 3:
LCL (Lower Control Limit) = - 3,
UCL (Upper Control Limit) = + 3
30

25

20
Sample Value

15

10
LCL

5
Average
Value
UCL

0
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20
Sample #

2 - 111


2 - 112

20

18

16
%

14

12

10
-
8 %

6
(
4 -
%)
2

0
0 2 4 6 8 10 12 14

2 - 113
 --
Materials Manpower
() ( )
Management
()

Machinery Place
() ()

Process
() 2 - 114


:

2 - 115


2 - 116

. .
. , .
, .
.
.
. .
.
. .
. .
. .
.
2 - 117
 Project Risk
Risk
, ,


Practice Standard for Risk Management, PMI

: (scope), ,
,

2 - 118
 Project Risk
()

(, )

()
=
x

: (Threat)
: (Opportunity)

2 - 119
 Project Risk
risk
(causes),
(effects).

: ()
.

:
.

2 - 120
 Risk

risk ,

2 - 121
 Project Risk
: ,
.
: ,
.
:
, .

:
.

Pure Risk: .

Business Risk: .

2 - 122
 Project Risk Management

Project Risk Management

risks .
Practice Standard for Risk Management, PMI

2 - 123
 Project Risk Management

Project Risk Management

.
D. Hillson 2001

2 - 124


,

&

(Planning)

(Identification) (Closure)

(Qualitative) (Quantitative) (Response)

(Response Planning) (Monitoring)

2 - 126

:
?
?
?
?
?
?
Risk Breakdown Structure?

?
2 - 127
 Risk Breakdown Structure

Budget

Interfaces

2 - 128


2 - 129


2 - 130

, experts


.

:
Brainstorming:
, .
Delphi: experts,
,
.
facilitator,

.
2 - 131
 -

(Risk Register).
,

.

,
.

,

.

2 - 132



.

( x ).

:

,
/ RBS
/

2 - 133
 - Risk Matrix

< 0,1 :
0,1 < < 0,3 : Watchlist ( )
0,3 < :

2 - 135


.

(
):

(triggers)
/

2 - 151

, ,
:

(avoidance):

.

(mitigation control):

.

(transfer): ,
, .. .
,
.
2 - 152

, ,

:

(exploitation):

..
.

(enhancement):

, .

(sharing):
.
2 - 153

, ,
:

(acceptance retention):
,

/
.

2 - 154



:

(/)




.
(residual)
(secondary)
2 - 155


2 - 156



Logistics


-
-

Project Manager

2 - 157



,
.

:
.
.
.
& .
.
& .
& .
.

2 - 158

Make - or - buy?

:


Leasing
Once-off

, ( ) :
(Sole source). .
(Single source).
.
.
...

2 - 159


,
:

(core competencies) ?
?
?
?
?
?
?

2 - 160
 -

(
).

:
/
(core
competencies)



/
(!)

2 - 161
 -

( ).

:


/

(!)
.

2 - 162
 Logistics


,
-
.

Logistics
,
,
, ,


,
.

2 - 163
 Logistics (1/2)
: (, , )
.
Management :
, ...
: , , .
: , ,
, ,
.
:
.
.
: ,
,
.

2 - 164
 Logistics (2/2)
:
.
:

.
:

.
:


.
Logistics Information System:

Logistics .

2 - 165
 Logistics Project Management
Logistics Project Management: ,
, , , Logistics

Project Management.

Project Management Logistics: ,

, , .

Logistics
.

Project Manager

, ,
.

2 - 166


,

,

.

,
Request-For-Information
RFI.

2 - 167

,
,

.

,
Request-For-Quotation RFQ,
.

,
Request-For-Proposal RFP.

2 - 168


:

:


(, ,
..)
2 - 169

,
:

, ,

:
(/):

, .

2 - 170


e-
Services
(7/11/08)

2 - 171


2 - 172


2 - 173


2 - 174

,

,

.

,
,
.

.
2 - 175


:

?

?

?

?

?

?

2 - 176

, (
), .
,
.

,
,
:

M
M
E

,
.

2 - 177
 -
:


.

,
:
()
()
()

2 - 178
 -
:
1.
2.
3.
4.
5.
6. -
7.
8.
9.
10.
11.
12.
13.
14.

2 - 179
 -
:
1.
2. -
3.
4.
5.
6.
7.
8.

:
1.
2.
3.
4.
5.

2 - 180

,

:

(Fixed price)
+ (Fixed
price plus incentive fee)

+ (Cost plus percentage fee)

+ (Cost plus fixed fee)
+ (Cost plus
incentive fee)

(Unit price)

2 - 181
 Project Manager
Project Manager

Project Manager,
,
:




//

2 - 182


:
(Service
Delivery Management):
,
.
(Relationship Management):

,
.
(Contract
Administration):

.
2 - 183


10

&

2 - 184
 Earned Value Management (EVM)
Earned Value Management (EVM)
(
)


.

EVM:



2 - 186
 Earned Value Management (EVM)
EVM ,
:



.

,
, :


.

2 - 187


BAC
500

400

350 AC
300 PV

200 EV

100

1 2 3 4 5
9 - 188


BAC
PV = Planned Value
AC = Actual Cost (Budgeted Cost of
(Actual Cost of Work Scheduled =
Work Performed = BCWS)
ACWP)
EV - AC = Cost Variance (CV)

EV - PV = Schedule Variance (SV)

EV = Earned Value
(Budgeted Cost of
Work Performed =
T BCWP)

2 - 189
 Cost

PV = Planned Value
AC = Actual Cost (Budgeted Cost of
(Actual Cost of Work Scheduled =
Work Performed = BCWS)
ACWP)
EV - AC = Cost Variance (CV)

EV - PV = Schedule Variance (SV)

EV = Earned Value

(Budgeted Cost of
Work Performed =
T BCWP)

2 - 190
 EVM -

2 - 191
 EVM -

2 - 192
 EVM

20
5 : 2 1, 3
2, 6 3, 6 4 3 5.

500.000 .

2 , 4 ,
3.000.000 .

EVM.

2 - 195
 EVM

2 , 4
, Earned Value = 4 x 500K =
2.000 K.
2
3.000 K, Actual Cost = 3.000 K.
2 - 196
 EVM
12000000

10000000 10000000

Cost Baseline
8500000
8000000

6000000
5500000

4000000
AC = 3000000
2500000
2000000
EV= 2000000
1000000
0
1 2 3 4 5

2 - 197
 EVM

2 - 198

:

.

.

.

,
, .

2 - 203


()

()

2 - 204


11

2 - 206


- //



/

Lessons Learned !

2 - 207
 -
:
, , ?

:
, ?

:
, ?

Test Plan, Test Cases

2 - 208

,
, ..:
:
(Shall have).
: ,

.. 3 (Should have).
: ,

.. 12 (Could have).

2 - 209

: ,
/ ( -
stability period)
.

:

.

/:
. /
.

: .
.
.
2 - 210

(Unit Acceptance Test)

(System Acceptance
Test)

(User Acceptance Test)

Factory Acceptance Test, Friendly Users

Test, Stress Test etc

2 - 211

.
.
.
/ .
/

/ .
.

2 - 212

.
.
.
.
.
.
.
/ .
.
Lessons Learned!

2 - 213

:

:

:

2 - 214


.

George Santayana

2 - 215
 Lessons Learned !



- !

2 - 216



/

2 - 217









/

2 - 218












,

2 - 219


&
/

1) 1) 1) & 1) 1)
2) () 2) 2)
2) 3) 2) 3)
( ): 3) 3) / 4)
3) / 3.1) 4)
4) 3.2) 4) 5)
5) 3.3) 5) 5) /
3.4) 6) 6) 6)
3.5) 7) 7)
3.6) 8) 8)
3.7) 9) 9) '
3.8) 10)

1 - 220