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FIRST MIDDLE LAST

(222) 222-2222
firstlast@live.com
https://www.linkedin.com/in/firstmidinitiallast

Possesses several years of experience in both established and start-up businesses with a specialization in information
systems. Key strengths include communication, problem-solving, organizational skills, data analysis, attention to detail,
working within a team, documentation, and the ability to obtain and process information.

EDUCATION
California State University, Fullerton May 2017
Bachelor of Arts in Business Administration, cum laude
Concentration: Information Systems

Related Courses
Decision Support & Business Intelligence Systems Strategic Management
Systems Analysis & Design Quantitative Business Analysis Statistics & Operations Research
Database Management Systems Information Systems Development

Academic Projects
Led a team of 5 colleagues in analyzing, planning, designing, and implementing a low budget, cloud-based
information system for a small business
Led a team of 4 in designing and creating a relational database

TECHNICAL SKILLS
Applications: MS Office Suite (Word, PowerPoint, Access, Excel, Outlook), Visio, Watson Analytics, SAS, SPSS
Languages: HTML, CSS, SQL, Python, C#, PowerShell
Operating Systems: Windows (XP, 7, 8, 10, Server 2008/2012 R2), OS X, Linux (Mint, Ubuntu, Arch)
Typing speed: 90 WPM

RELATED EXPERIENCE
Desktop Support Analyst June 2016 - Present
California State University, Fullerton University Extended Education, Fullerton, CA
Resolved incidents for hundreds of employees using both remote & F2F communication
Performed hardware maintenance on Dell servers
Wrote a modular PowerShell script to automate updates to MDT's Deployment Workbench
Assisted system administrator in configuring Active Directory and Group Policy
Tested new images in virtual environments using Hyper-V
Documented problems & solutions using a cloud-based ITSM (ServiceNow) and SharePoint
Created specialized sign-in kiosks using SiteKiosk and Qualtrics for multiple departments
Trained new help desk staff
Utilized Watson's Analytics to gain insights on data extracted and refined from ServiceNow

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