Kho st, Nghin cu

Nng lc nhn s (HRCS)

Vng 7 Gii thiu & Thng tin c bn

Round 7 Introduction & Background
Ngy 3 thng 12 nm 2014
Gii thiu 2

i d n nng ct
David Kryscynski ng gim c D n
Mike Ulrich ng gim c D n
Wayne Brockbank Hiu trng D n
Dave Ulrich Hiu trng D n
Melanie Barnett i din ca Michigan
Jacquelyn Slade Qun l D n
Gii thiu 3

i din cc khu vc
Khu vc i din T chc

Canada Ruth Wright Conference Board of Canada

Dapo Adeleye
Trung Phi Lagos Business School; CIPMN
Tosin David
Trung tm v Pha Bc
Roy Gao CEIBS
Trung Quc
Even Bolstad
Chu u Samantha Paris EAPM
Henrik hrn
Alejandro Sioli IAE Business School
Chu M La tin Michel Hermans IAE Business School
Cesar Bullara ISE Business School
Trung ng - Israel Ronit Nadiv ISHRM
Trung ng Nc Arabian Society for Human Resource
Muhammad Bin Muhammad Din
o Hi (and Pakistan) Management
Trun ng- Th Nh K Pelin Urgancilar Solid Consulting Partners
Nam - Bangladesh Naim (Mohammad Naimuzzaman) HR Next
Nam Phi Karina Reid Business Results Group
Sunil Puri
Nam Human Capital Leadership Institute (HCLI)
Hui Zhong Ming
Samantha Paris
United Kingdom CIPD
Katie Sloggett
Linda Anguish
US HRCI
Rubens Pessanha
Gii thiu 4

i din cc khu vc (Tip)

Khu vc i din T chc

c Dana Grgas Australian Human Resources Institute

Trung Quc Hng Hong Kong Institute of Human Resource
Vivian To
Kng v Pha Nam TQ Management (HKIHRM)
ng Nht Bn Ikue Komine Japanese Management Association (JMA)

Mr L. Prabhakar
Nam - n National HRD Network (NHRDN)
Mr. Dhananjay Singh
Nam - Chu Thi
Rick Liu APFHRM
Bnh Dng
Lch s & Tng quan
 7

Lch s & Tng quan

Lch s
Phi hp thc hin bi Nhm RBL Group v i hc Michigan
D liu c thu thp 6 ln k t nm1987
Hn 60.000 Chuyn gia Nhn s v Qun l Nhn s trc tip tham
gia
Tng hp kinh nghim ton din nht v nng lc nhn s

Thnh phn
Bao gm cc i din t nhng doanh nghip nh, va v ln
Bao gm nhng i din ca hu ht cc ngnh ngh
Bao gm nhng thnh vin tham gia nhiu cp khc nhau trong
t chc
Ap dng Phng php 360
Lch s & Tng quan 8

M hnh pht trin ca HRCS

Kin thc
Kin thc
Kinh doanh
Kinh doanh

Nim tin c
Cung cp nhn
S thay
NS Cung
i S thay
cp NS
i
1987 1992

Kin thc Kin thc

Kinh doanh Kinh doanh

Nim tin c
Nim tin c Cung Cung cp Cung
Vn nhn
nhn cp NS chin lc cp NS
ha

Cng ngh
S thay
NS
i
1997 2002
Lch s & Tng quan 9

M hnh pht trin ca HRCS

2007 2012
 10

Tng quan su vng nghin cu

Vng 1 Vng 2 Vng 3 Vng 4 Vng 5 Vng 6
1987 1992 1997 2002 2007 2012
Tng s ngi
10,291 4,556 3,229 7,082 10,063 20,013
tr li
n v 1,200 441 678 692 413 635

i tc lin kt 8,884 3,805 2,565 5,890 8,414 9,897

Thnh vin
1,407 751 664 1,192 1,671 2,638
tham d l NS
Kin thc v
ng kinh
Kin thc v Kin thc v Kin thc v ngnh ngh
Ngnh ngh doanh nh v chin
ngnh ngh ngnh ngh ngnh ngh kinh doanh
kinh doanh lc
kinh doanh kinh doanh kinh doanh Cun cp chin Thit k chin
lc lc
Qun l ti
HR Innovator &
Cung cp HR nng v thit
Integrator
Nhn s k t chc
Cung cp HR Cung cp HR Cung cp HR
(HR) Ngi
Ngi thc
Cng ngh HR xng cng
hin vn hnh
ngh
S thay i v vn Thay i qun
S thay i S thay i S thay i S thay i Vn ha v
ha c phi qun
hp trong cung
thay i ngi
Ngi xy
Vn ha Vn ha cp chin lc qun l
nng lc
Nim tin c Nim tin c Nim tin c Cc hot ng Cc hot ng
C nhn
nhn nhn nhn ng tin cy ng tin cy
Lch s & Tng quan 11

2012 H s tham gia kho st

# T chc # Ngi tham gia # Tr li

Chu Phi 18 31 200

ng v NA 40 163 1400

c 36 118 1200

Trung Quc 123 364 1400

Chu u 85 274 2400

n 40 244 1600

Chu M La Tinh 100 421 3200

Trung ng 30 75 400

Bc M 131 713 7000

Th nh k 11 68 600
Lch s & Tng quan 12

2012 Thit k nghin cu

Cu hi Tr li
(nng lc) (360)

Tng th: Tng s tr li

140 mc (20,000)
(l, bit, lm)
T bo co: Ngi tham gia l HR
(2,500)
6 Lnh vc
(Phn tch cc yu t)
Cc bo co khc: Cng tc HR
(10,000)
21 yu t
(Phn tch cc yu t cp Bo co khc: Cng tc khng l
2) (7,500)
Lch s & Tng quan 13

2012 Kt qu nghin cu

nh v chin lc Dn u s thay i
Gii thch bi cnh kinh doanh ton cu Khi s thay i
Gii m c mong i ca khch hng. Duy tr thay i bn vng
Decoding customer expectations
ng phc tho chng trnh ngh s Cung cp cng ngh
chin lc Nng cao tin ch trong hot ng HR
Cc hot ng ng tin cy Thit k lc thng tin
Tn dng cng c truyn thng x hi
To c nim tin thng qua kt qu
Gy nh hng v lin kt c vi
ngi khc
Ngi phn tch v ci tin
Nng cao thn qua s t nhn bit Ngun nhn lc
Hnh thnh HR chuyn nghip
Ti a ha ngun nhn lc thng qua
Ngi xy dng nng lc phn tch v hoch nh ngun lao ng
Tn dng kh nng t chc Pht trin nhn ti
iu chnh chin lc, vn ha, tp qun nh hnh t chc v truyn thng trong
v hnh vi thc tin
To mt mi trng lm vic y ngha Dn dt hiu qu thc hin cng vic
Xy dng thng hiu lnh o
Nhng g mi vng 7?
 15

Ti sao cc cng ty nn tham gia?

i vi HR chuyn nghip:
Phn hi ca nh gi hiu xut lm vic 360 l mt b xc nhn nng lc
c nhn HR
So snh kt qu c nhn vi trnh ngh nghip v khung tiu chun ca
vng v ton cu
Tp trung vo vic phn hi nhng nng lc nhn s v thc tin t chc
c tc ng tt nht vo hiu qu kinh doanh
c mi tham d hi tho phn hi ca vng ni m kt qu nghin cu
c cng b (Cc i tc trong vng tham gia hi tho c th phi tr mt
chi ph nh cho vic tham d hi tho ca vng gip chi tr cho cc chi ph
t chc)
i vi cc n v kinh doanh:
Khung chun mc thc thi v kt qu cng vic ca khu vc, ton cu,
ca ngnh
Nhng kin thc lm th no thc hin tt hn chin lc kinh
doanh
Tp trung vo vic phn hi nhng nng lc nhn s v thc tin t chc
c tc ng tt nht vo hiu qu kinh doanh
 16

Cu trc d liu theo tin trnh lch s

Khch hng Cp cao hn Cu hi kho st

bn ngoi (s)
Nng lc nhn s
Phng nhn s
Cc cp Chuyn gia HR
ngang HR ngang Kt qu kinh doanh
nhau (T nh gi) nhau Bng xp hng lin quan
nh gi c nhn
C nhn nhn khu hc
Cp di
Business Demographics
 17

Mc phn tch v ngi tr li kho

Phn tch thm
Cng ty m Mi vng 7
(Doanh nghip hoc tp on c nhiu cng ty (p dng vi cc n v vi
con) t 4+ chuyn vin HR tham gia)
T chc

Ngi dn u t chc
Chuyn gia t chc
n v t chc
(n v con vi (1) phn quyn quyt nh v
ngun lc (2) theo di ti chnh (3) Chin lc
kinh doanh

Cch tip cn lch s

Tp trung vo hot ng kinh doanh ca Tip tc vng 7
Ngi tham gia
(Ni m nhng ngi tham gia tp trung s
C nhn

ch - VD bn hng, sn xut, nghin cu )

Ngi tham gia l HR
Nhng cng s nh gi

Chuyn gia HR
(Tham gai nghin cu)
Bc 1: Tp trung vo tuyn dng 18

Cc t chc (tun t 1 - 10)

Nhng i tc khu Nhng ngi tham

Ngi lnh o ch
vc tuyn chn cc gia l HR ch nh
nh ngi tham gia
t chc cng s nh gi

Tm mt Ngi Ngi lnh o ch Cp trn(s)

lnh o trong nh cc chuyn Cp di(s)
tng t chc gia ca t chc ng cp v HR
Ngi lnh o Ngi lnh o ch ng cp khng phi HR
hon thnh kho nh ngi tham
st nhn khu hc Khch hng bn ngoi (ty
gia HR ( tt c chn)
cc cp )
Bc 2: Ghi danh cho nhng ngi 19

tham gia l HR khc (tun t 10 - 16)

Nhng i tc khu Nhng ngi tham

vc tuyn chn cc gia l HR ch nh
c nhn cng s nh gi

Gi th mi ti tt Cp trn (s)
c cc chuyn gia Cp di(s)
HR ng cp v HR
ng cp khng phi HR
Khch hng bn ngoi (ty
chn)
Tin trnh & thi gian
 21

Cc giai on

Giai on 1: K hoch v khi ng

Ch yu hon thnh
Giai on 2: Tin kho st (Thng 10/ 2014 Thng 2/ 2015)
To v kim tra kho st
Tuyn chn cc cng ty v thnh vin tham gia
Xy dng cng c trc tuyn
Giai on 3: Thc hin kho st/ Thu thp d liu (Thng 3/2015 Thng
6/2015)
Gii thiu s c thc hin tng giai on bi tng vng
Giai on 4: Phn tch v Kt qu (Thng 6 2015 Thng 8 2015)
Rt ra kt lun
Lp bao co
Chun b xut bn v t chc hi tho phn hi
Giai on 5: Hi tho phn hi (Thng 9/201512/ 2015)
Giai on 6: Theo di cc kho st (Ma h 2016)