Reported

Mobile Number Operator Circle Date Call Time Call Duration

Call Drop

9992396036 IDEA Haryana 15-Apr 17:46:33 0:01:15 Yes

9728521706 IDEA Haryana 15-Apr 17:50:51 0:00:50 Yes
9812178226 IDEA Haryana 16-Apr 15:58:32 0:01:07 Yes
8059002437 IDEA Haryana 16-Apr 16:11:12 0:00:48 Yes
7777007771 IDEA Haryana 18-Apr 16:01:10 0:00:52 Yes
8607444450 IDEA Haryana 19-Apr 15:47:18 0:00:44 Yes
9812051805 IDEA Haryana 19-Apr 15:57:01 0:00:47 Yes

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Location of Call Drop Postal Code City/ District Contact Status NC Status

Indoor 124001 ROHTAK Contacted

Everywhere 127020 BHIWANI Contacted
Indoor 127046 BHIWANI Contacted
Indoor 124107 JHAJJAR Contacted
Everywhere 124103 JHAJJAR Contacted
Everywhere 127021 BHIWANI Contacted
Indoor 124103 JHAJJAR Contacted

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provide resaon if customer could not be reached

Customer is not able to relate to IVRS call

Customer is not able to relate to IVRS call
Customer is not able to relate to IVRS call
Customer is not able to relate to IVRS call
Customer not wiliing to provide details
Customer not wiliing to provide details
Customer is not able to relate to IVRS call

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 Yes
Yes
Yes
Yes
Yes
Yes
Yes

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Are you facing call drop in 2G network or 3G network?

3G
3G
2G
Na
3G
3G
3G

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Is the call drop location inside the house, building or outdoor or high rise/ multistory building

Everywhere
Everywhere
Everywhere
Everywhere
Na
Inside
Inside

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How frequent call drop is happening in a day?

8
4
5
10
Na
Na
3

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What is the handset model
What is the handset model
REDMI NOTE 4
Samsung e7
Samsung duos
LENOVO vibe
Na
Na
MICROMAX Q392

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What is the signal strength (signal bar) at the mentioned call drop location?

3
0
2
5
Na
Na
0

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Pls provide the excat call drop location (capture detailed address including nearby landmark)

GIRDHARPUR JHAJJAR
VILL ROHNAT DIST BHIWANI BHIWANI KHERA
HNO 256 WNO 3 VILL KALALI TAH SIWANI DIST BHIWANI
OMAX CITY ROHTAK 124001
Na
Na
HNO 394 VPO BERI DIST JHAJJAR STATE HARYANA

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 Remarks Lat Long

CALL DROP ISSUE WITH IDEA 28.44214 76.59922

CALL DROP ISSUE WITH IDEA 29.01031 75.9165
CALL DROP ISSUE WITH IDEA 28.75546 75.63777
CALL DROP ISSUE WITH IDEA 28.86566 76.62674
CALL DROP ISSUE WITH IDEA 28.69547 76.71366
CALL DROP ISSUE WITH IDEA 28.89346 76.63444
CALL DROP ISSUE WITH IDEA

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 RF Remarks

Resolved
Customer location is 2.7km from the nearest serving site. Outdoor coverage is good. New sit
oc with the customer he is facing indoor coverage issue. Outdoor is good. Customer location is 3.5km from the n
Resolved
Resolved
Resolved
Customer is not contactable

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equired for indorr coverage.

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