CIRCLE LEADER ACTIVITY

QCC
NEO ATM
Presented By :
Indra Sulistiawan

Overview
| Circle Neo ATM | Circle Leader Neo ATM |

[ Profiles Neo ATM] [ Circle Leader Profiles]

DIVISION : GENERAL AFFAIRS NAME : INDRA SULISTIAWAN

AGE : 26 YEARS
DEPARTMENT : ADMINISTRATION
SERV. YEAR : 5 YEARS
CIRCLE NAME : NEO ATM
HOBBY : COMPUTER PROGRAMMING
FACILITATOR : ARIF INDRIANTO A A 8 STEP QCC
10 8.1
CIRCLE LEADER : INDRA SULISTIAWAN B 7 TOOLS
F 5 B
MEMBER : 7 PERSONS 7.5 7.6 C TEAM WORK
0 D DICIPLINE
SERV.
NAME AGE HOBBY 7.7 7.8
YEAR E C E INTERACTIVE
5 7.3
ABDUL LATIF 29 9 Music 7 F PRESENTATION
D
ABDUL ROSID 32 9 Bowling 2001 2002 2003 2004 2005 2006
DEVITA I. 36 12 Bowling

HENNY M. 35 14 Swimming Enter TMMIN Tema

17 Jan 2001 Leader
SUGIH YANTO 42 19 Music Tema Neo ATM
Member Leader Circle Leader
USMAN S. 36 9 Volleyball QCC Eraser ATM Neo ATM
WIDODO 53 29 Self defense

[ Location Neo ATM]

[ Activity Neo ATM] PT. TMMIN
Finished Themes :
HEAD OFFICE GAD
1. Decreasing sugar consumption at Head Office (ATM).
2. Decreasing Stock Consumable Material which is not SUNTER I ADMINISTRATION
efficient.
BUILD MAINT
3. Decreasing Paper Consumption at Photo Copy 3th floor SUNTER II
PURCHASING
HO. KARAWANG
SECURITY
4. Eliminate Late Process Expatriate Documents.

1
CL Thema I
| Schedule | Monitoring Circle | Problem Identification | Target | Problem Solving | Eval & Next Action |

CIRCLE LEADER ACTIVITY SCHEDULE FOR THEMA I

Period August December 2005

2005
No Activity
Aug Sept Oct Nov Dec
1 Monitoring Circle Condition

2 Problem Identification
3 Target
4 Concluding & Solving
Problems
5 Circle Evaluation & Next
Action

CL Thema I
| Schedule | Monitoring Circle | Problem Identification | Target | Problem Solving | Eval. & Next Action |
Monitoring Circle Condition
MEMBER ABSENCY Whoa! In week 1
1 QCC MEETING DAY Lack of
2005
attendance reach
2 attendance Its 100%, but
Yes! Friends, lets join
Just a QCC Meeting right getting late, the decreased to 75%
Yes sir!
moment After finish printing now! meetings almost 100 75% in week 2
PERCENT (%)

over
80
60
40
20
0
1

'S 5
1
ug

ug

ug

ug

ug

ep

Aug 22, 2005

'A

'A

'A

'A

'A

3 Maybe the meeting was not

4 Argh! I am very- QCC MEETING DAY Friends, Lack of
very busy! lets joint 5 attendance,
well-socialized, I will fix it Invitation
by sending invitation by Really? QCC Meeting is the QCC again
QCC Meeting
paper and email today? Now?

Aug 29, 2005 Aug 29, 2005

6 Apparently my No improving in How would QCC run

friends are very 7 8 members smoothly on this
busy, maybe I will attendance.. What is really the
MEMBERS ATTENDANCE-2005 wait and see until matter? Why wont
Still, lack of MEMBERS ATTENDANCE - 2005 they attend the QCC
100 the next meeting attendance.
100 Meetings?
80 Thema I :
PERCENT (%)

60 75% 80
75% Increasing Members
PERCENT (%)

40 60
20 40 Attendance in QCC
0 20 Meetings
0
'A 1

'A 2

'A 3

'A 4

'S 5
1

2
ug

ug

ug

ug

ug

ep

ep
'A

'S

'A 1
2

'A 4
5

2
ug

ug

ug

ug

ug

ep

ep

Sept 5, 2005
'A

'A

'A

'S

'S

2
CL Thema I
| Schedule | Monitoring Circle | Problem Identification | Target | Problem Solving | Eval & Next Action |
Problem Identification & Analyzing Member Attend Absent

A. Latif 100% 0% PARETO OF ATTENDANCE

1 FREQUENCY OF MEMBERS ATTENDANCE We can see from
PERIOD : AUG SEPT 2005 A. Rosid 17 % 83% Mr.R & Mr.U the table that Mr R
7
& Mr U are the
6 Bronx 100% 0% members who has
5
100
N=100 100% the less attendance
Devita 100% 0% of all
4 80
3 Henny 100% 0% 62.5%
60
2
Indra 100% 0%
1 40
62.5
0 Usman 50% 50% 20 37.5
Widodo 100% 0%
x

t if

ta

ra

y 0
an

o
on

nn
si

od
vi

d
La

Ro

In
Br

De

He
id
Us

Total Meeting : 6 Meetings

A.

A. Rosid Usm an
W
A.

2 Defining Target 100% TARGET Mr.R % Mr.U

100
Mr. R & Mr. U are
Why are absent from QCC 80

Percentage
they Meeting several I will search
times and find the 60
absent?
reason for that,
40
Sir
Try and make 20
them 100% Yes Sir! I will
attendance 0
try to make it
happen

d
an
f

o
ta

y
x

a
ti

si
Supervisor CL

od

nn
on

dr
m

vi
La

Ro
Sept 5, 2005

id

In

He
Br

De
Us
A.

W
A.
I must help Mr R and
100
Attendance 100% Mr U so they can TARGET:
Target attend QCC Meetings MEMBERS
ATTENDANCE
80
MEMBERS ATTENDANCE TARGET 100% INCREASED UP
TO
60
100%
40

20

0
'Aug 1 'Aug 2 'Aug 3 'Aug 4 'Aug 5 'Sept 'Sept 'Sept 'Sept
1 2 3 4

CL Thema I
| Schedule | Monitoring Circle | Problem Identification | Target | Problem Solving | Eval & Next Action |
Problem Solving So, Mr R didnt attend
Aha! I will SMS sent about QCC Meeting; when,
1 COUCHING & COUNSELING 2 the meeting because
remind him by 3 where and the exact room
hes forget, whereas he
Forgive me, yesterday I SMS. He must
Friend, why are you not had received the
forgot about QCC have a cell
attend QCC Meetings invitation. I must find a
Meeting. I went straight phone, right?!
anymore? Your presence is way so he wont forget
home. the next time.
very valuable to us

E.E.I.S.S.
STRATEGY
Plan Do
Sept 7, 2005

Member Sept, Sept,

4 Week II Week III Mr R came for just 1 5 COUCHING & COUNSELING 6 Turns out the meeting
week, the next discussion wasnt
A. Latif weeks hes absent You were The meeting is overdue of
time. Makes me late to effective, how to
again. What is the absent again
A. Rosid X problem now? yesterday. come home. make it so?
Why?
Bronx

Devita
X
Youre right, I
Henny can
understand
Indra your feeling
Check Usman X 20 Sep 2005 Action
EVALUATION
Widodo
Sept Sept Whoa! Mr R is still absent!
7 We need to make an improvement. To make the 8 The previous meeting material Member Sept II
III IV I thought we have solved
meetings discussion effective, each member must still need to be discussed is the problem he has
prepare an agenda to be discussed in the meeting. prepared to be brought in the A. Latif
Do you all agree? next meeting
A. Rosid X X
Plan Yes, sure
Bronx

Agree !!!! Devita X

Henny
QCC MEETING
TOPIC & AGENDA Indra

Do Usman X
5 Minutes Talk Sept 21, 2005
Check
Widodo EVALUATION

3
CL Thema I
| Schedule | Monitoring Circle | Problem Identification | Target | Problem Solving | Eval & Next Action |

COUCHING & COUNSELING I see now. Have you 5 Minutes Talk

1 try to explained why
2 3
Friend, is there Mm, this is actually embarrassing to did you come home I did! But she didnt Friends, because of the Monday
something you talk about. My wife suspect me for so late? believe me. You know traffic, how if we change the QCC
hide? What is coming home late. I explained that I how traffic is on Meeting from Monday to Tuesday?
really your was attend QCC Meeting, she said the Monday, of course it Do you all agree?
problem? meeting is only an hour, how come I made me come late. Sept 28, 2005
Alright, what if we
came home so late. change the day of Yes, Sure
Sept 27, 2005 QCC Meeting from Yes, sure.
Monday. And Ill I agree Agree !!!!
help you explain to with you.
your wife in
person. Ok?!
Action Do
Plan

4 VISIT & EXPLAIN TO MR RS WIFE 5 Thank you all for attending this
meeting. Now we can see that ALL Thank you so much,
Oct 1, 2005 the members are able to attend the your coming to my
..so thats why Mr R
meeting. We must then focus to our house was meant so
came home late, he Oh! My QCC target Oct 4, 2005 much to me.
was attend QCC husband

O
Meeting join QCC?

Mr.R Mr.U

Do Check
The next QCC Meeting EVALUATION

P Member
Sept II
Sept Sept Oct Oct Mr R has doing
6 Im sorry, I was not able
III IV I-4 II-6 well. He is now
A attending all QCC Mr. U! You to attend the meeting Mr U has good
motivation in QCC. He
A. Latif because in that
R meetings. were absent
particular days I have to has problem in
E A. Rosid X X Beside Mr R, Mr U
from several
QCC meetings, supervised scrap lifting attendance last time
because he could not
was also having in my work area.
T Bronx problems with
why? leave his work.
O Devita attendance. But
now he has attend
Henny the meeting. What
2 was the problem
Indra he had? Oct 7, 2005
Usman X
Widodo

CL Thema I
| Schedule | Monitoring Circle | Problem Identification| Target | Problem Solving| Eval & Next Action|

Evaluation
1 2 Attendance
100
10 0 Target
A . R o si d 80
80

100%
U sm a n

100%
60
60
40
40
20
20
0
0
3

4
1

'A 4
5

'S 1

'S 2

'S 3
t4

A ug Sep Oc t N ov Dec
ov

ov
t

t
ug

ug

ug

ug

ug

ep

ct

ct

ct
ep

ep

ep
'O

'O

'O

'N

'N
'A

'A

'A

'A

'S

Evaluation of Attendance for Mr.R & Mr.U Evaluation of Attendance for QCC Members

The target for Mr R & Mr U in

attendance has accomplished,
although it needed 1 month to be
Next Action :
solved.
1. MP Development
I should check on members skill
and ability in QCC. 2. Link & Match between skill &

I Must Maintain the Skill of The position in QCC

Members!!

4
CL Thema II
| Schedule | Monitoring Circle | Problem Identification| Target | Problem Solving| Eval & Next Action|

Schedule for Circle Leader

Must make activity

plan first, to make
me focus.

lan
ity P
Activ Leader
Circle

2005 2006
No Activity
Dec Jan Feb Mar Apr
1 Monitoring Circle Condition
2 Problem Identification
3 Defining Target
4 Concluding & Problem Solving
5 Circle Evaluation & Next Action

CL Thema II
| Schedule | Monitoring Circle | Problem Identification | Target | Problem Solving| Eval & Next Action|
Monitoring Circle I
ION Overall it has a
DIT
I must develop

CON
minor descent, but
1 Friends, today Im
most of them has
them, to make
going to review our 2 this team keep
the same result as
members skill and But Im not 10 0 strong
before
ability ready yet B e f or e

Gee, I forgot 90 T e st 1

80 A. 8 Step & 7 Tools

B. Team Work
70
C. Discipline
D. Interactive
60
Decrease 3,88% E. Presentation

Dec 14, 2005 50

A B C D E

To decide, I must look

3
II
Member Job Allocation

ION
Our QCC Theme is from the previous CL Judging from the
DIT
about expatriate rotation plan and also A. Latif Asset & Property material, there are 2
document, who
C ON 4
the members ability in
A. Rosid Administration
persons who has the
should be the Thema this matter. ability. Ms D and Mr W.
Leader? Bronx Warehouse

Dec 21, 2005 Devita Travel & Immigration

Looked from
Henny Transport rotation plan, it is
Ms D who should be
Indra Warehouse TL.

Usman Asset & Property

Widodo Travel & Immigration

Members Who Had Good QCC Skill

From previous QCC NO WAY, I
files, there are 5 So the candidate for our
Member Job Allocation members who has
REFUSE!
next Thema Leader is
good QCC skill. Ms D. Do you all agree?
A. Latif Asset & Property
Beside that, the Try it first!
Bronx Warehouse next rotation Ok!
schedule for TL is Agree
Travel &
Devita Ms D.
Immigration

Henny Transport Such a good

coincidence!
Indra Warehouse

Dec 21, 2005

5
CL Thema II
| Schedule | Monitoring Circle | Problem Identification | Target | Problem Solving | Eval & Next Action|
1 Problem Identification CONDITION I VS CONDITION II
U = Urgency
There are 2 problems in QCC
0. Not Urgent
Team Neo ATM, Decreasing
Problem Point Pareto 1. Middle
You should make in Members Skill and New
2. Urgent
scale of priority by TL for New Thema. Which U N Total % 3. Very Urgent
pareto, do it by one should be done first?
defining which has Members Skill 2 2 4 40 II
the most urgency. Therefore I will N = Necessary
make 2 Thema Leader 3 3 6 60 I 0. Not Necessary
categories; 1. Middle
urgent and 2. Necessary
necessary. 3. Very Necessary
SUPERVISOR CL

2 Define Target 100 N = 100 100% From this pareto we can see
that the thema leader
80
problem is the one that
THEMA II
60 60%
should be done first.
40
60
MOTIVATING MEMBER
40
TO BE A THEMA LEADER
20

0
Tema Leader Skill Members

PARETO OF THE PROBLEM

I MUST HELP MS
Ms D wont be selected D TO BE ABLE
to be the next TL, Sir, AND WILLING TO
Why wouldnt whereas the strongest BE A THEMA
she? candidate is her. I have no LEADER
idea, but I
No Parameter
will try to find
out. 1 The circle can run smoothly
Yes, you should do
that. Find her 2 Finished thema
problem and help Yes Sir! I will do
her solve it. that.
3 TL can role as functioned

4 No problem with attendance

Dec 22, 2005

CL Thema II
| Schedule | Monitoring Circle | Problem Identification| Target | Problem Solving| Eval & Next Action|
Problem Solving
3
COUCHING & COUNSELING 2 Hm.. Its quite hard. She
1 has no motivation to be a No, not
No, I Previous TL So Ms D,
Ms D, why TL. I must encourage her. would you be me!
wouldnt you prefer to I need the previous TLs Share Experiences
a TL?
be the Thema be just a input and experience on
It has been member. Please,
Leader? this.
scheduled, and pick
also the thema is someone PDCA
related to your else
work area.
X
Dec 22, 2005 Dec 27, 2005

4 5 6 I see Ms D has Mr Yos, Mr Ms D can not be

Ms D, please No!! I want DONT PUSH ??????
suffered several Teguh & Mr forced to do
be the TL. to be a ME!! Oh no.. Ms Ds mad
job rotations Udin, anything she wont
Ms D, this We all will member at me. Its not
before. I must can you tell do. She also likes
rotation help you! only. IF I DONT getting any better.
ask for advice me how to to keep her
schedule has WANT TO DO How my QCC Team
from her motivated problems. Seek her
been IT THEN will run now?
supervisors. Ms D? I was problem first.
approved. WHAT?! PDCA failed.
Please be
commit! X
Dec 28, 2005 Dec 29, 2005

How can I get her Lets play

7 to talk about her
8 10 Thanks Ms D, we Youre
bowling next 9 welcome,
problem, when she won because you
Friday, weve Im happy
is still mad at me are a good captain.
been challenged.
and wont talk to Play Bowling too.
me. Hey, her Me? Ok, I YES WE
Ms D, youd be The point is
hobby is will do WIN!
the captain ok! work Actually, I
bowling. I it.
together! want to be
will ask her Also in QCC TL. But
to bowl with Im
our friends. overload,

Jan 4, 2006 Jan 6, 2006 Jan 11, 2006

6
CL Thema II
| Schedule | Monitoring Circle | Problem Identification | Target | Problem Solving | Eval & Next Action |
1 Ms D is overload
Oh, thats the 2 But she does with her job, Sir. I Alright, I Starting tomorrow,
problem. She has too Mr P, I think 3 Im stuck! No 4 will see immigration
her job well, try to spoke to Mr
much work, shes Ms D is solution from what I matters handled by
and she never P but he didnt
afraid she will overload with him. I must can do. Mr Agung.
complain about gave me any
abandoned QCC. her job talk to her
her job. solution.
manager.

Then Ill talk to

her supervisor.
Maybe she is
shy to do it
herself.

Jan 11, 2006 Jan 11, 2006 Jan 12, 2006

5 Ms.D Becoming Thema Leader Pareto II

6
Thank you Ms D for
7
We need a Good, do you One of my duty as CL is to
being our Thema tool to develop the teams skills. After
Leader. have any idea
control Ms D? evaluating, I must organized an
expatriate internal training for the CIRCLE
documents members.
O

Ms.D Suggest The Idea

Of Making a System
Jan 18, 2006 EVALUATION Meeting QCC NEO ATM

8 I will refresh QCC
theories, Mr.W do you
know QCC steps? Ms.H
do you remember
what is histogram?
9 We only have a little
time before the
convention. I better
held an assessment
between meetings for
about 15 minutes.
Skill Development There are improvement in
Please finish this Period Dec 2005 April 2006 some area, then maybe they
task. Not going to just forgot when I asked.
take a long time, 100
just 15 minutes. B ef o r e
T est 1
90 T est 2

80 A. 8 Step & 7 Tools

70
B. Team Work
C. Discipline
Increase 3,47%
60 D. Interactive
E. Presentation
50
Feb 1, 2006 April 25, 2006 A B C D E

CL Thema II
| Schedule | Monitoring Circle | Problem Identification | Target | Problem Solving | Eval & Next Action |

Evaluation Member QCC Attendance

Period Dec 2005 April 2006

Ms.D is agree to be a Thema Leader 100

Circle runs with parameters : 80

60
No Parameter Evaluation
40 Average Attendance 94,79 %
1 Circle runs smoothly OK
20
2 Finished thema OK
3 TL can role as functioned OK 0
2

4 No problem in attendance OK
2

3
n

ar

ar

ar

ar
ec

ec

pr

pr
eb

eb
' Ja

' Ja

'A

'A
'M

'M

'M

'M
'D

'D

'F

'F

Skill Development
100 Period Dec 2005 April 2006
B ef o r e

90
T est 1 Next Action :
T est 2

80
1. Rotating Organization Structure circle Neo
ATM
70
2. Motivating all members to always QCC
60
Increase 3,47% A. 8 Step & 7 Tools 3. Level up members skill
B. Team Work
50 C. Discipline
A B C D E D. Interactive
E. Presentation

7
Benefit of Being CL
| Benefit for CL & Team QCC Neo ATM |

BENEFIT FOR CIRCLE LEADER

CL knows and understands how to develop members.
Managing Couching & Concealing technique effectively.
Knowledge & insight about Presentation Ability has becoming better.
Gaining a valuable knowledge which is an implementation from CL
Training.
Having the experience about better leadership skill.

BENEFIT FOR+ GROUP QCC

1. The raising of members responsibility by finishing thema, make and
excellent attendance and actively support QCC
2. Increase Thema Leader based on schedule
3. Determining mind-set of members conform with QCC 8 step and held
PDCA for every solution
4. All solution reached through personal approach without any forced
action

Thank
You