FR-MPA 04 : PERTANYAAN LISAN

Perangkat asesmen : Daftar Pertanyaan Lisan

Nama peserta sertifikasi :

Nama asesor : Ananto Bangun Leksono

Kode Unit kompetensi : BHS.IS02.003.01

Judul Unit kompetensi : Welcoming Visitor/Menyambut Tamu

Tanggal uji kompetensi : April 2017

Waktu : 30 menit

Setiap pertanyaan harus terkait dengan elemen/kuk

No. Jawaban yang Keputusan*

Pertanyaan Jawaban Peserta
KUK diharapkan Sertifikasi K BK PL
What would you say to Good morning, Sir.
1.1
welcome the visitor Welcome to Zea
politely? (TS) Company.
What should you know Visitors name,
1.2
about the visitor and company, and
how would you ask? (TS, purpose.
JRES) Excuse me, Sir. May I
have your name and
company, please?
What would you say to Im sorry sir. Mr. John
2.1
the visitor if someone is not available today.
they want to meet is not Would you like to
in? (CMS) leave a message,
please?
What would you say to I do apologize, Sir. I
2.2
the visitor if his/her dont understand
purpose of coming is about that. I think Its
unclear? (TS) better for you to meet
the manager assistant.
How do you offer By asking the visitor
2.3
assistance or help to the using the expression:
visitor politely? (JRES) How may I help
you?/What can I do for
you?

KOMISI SERTIFIKASI BNSP-IA/2015 FORM MPA 1

 What would you do if the I will show the
2.4
visitor asking about the direction to the visitor.
direction? (TMS) Eg. In room 2 on the
second floor. You may
take the lift on the
right.
What would you say if
2.5 Thank you for coming.
you want to say goodbye
See you next time.
to the visitor? (TS)
Good bye.
*) beri tanda ( ) pada kolom yang dianggap sesuai.

KOMISI SERTIFIKASI BNSP-IA/2015 FORM MPA-04.Rev.02 2