Experience : 3-8 Years

Designation : Analyst, IT Security/ Sr. Analyst, IT Security

Job Location : Bangalore
Business Unit : Global IT

Company Details: Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a

commitment to diversity, sustainability and our communities. We believe in working together to build a
brighter future, celebrating the entrepreneurial spirit that lives inside us all, and marrying innovation
with action. Dell is proud to offer unparalleled growth and development opportunities for our team
members. We believe that technology is essential for driving human progress, and were committed to
providing that technology to people and organizations everywhere, so they can transform the way they
work and live.

Senior technical support analyst for Identity and Access Management (IAM) manages, monitors, and
supports infrastructure and applications associated to the authentication and authorization technologies
used by Dell Technologies. They also must provide support for all existing IAM solutions which include
troubleshooting issues, creating and updating documentation and working with internal customers of IT
teams on issues. They must also work with IAM account administration team to ensure fulfillment of
account life cycle management process such as provisioning and de-provisioning of accounts and access
in various systems. They would be working in current 24*5 environments with possible weekend shifts
for extra coverage when needed. They may have an opportunity to participate in projects including new
technologies introduced in IAM functions.

Requirement Details:

Strong knowledge of IAM product ecosystem

o LDAP Compliant Directories
AD (Active Directory), Redhat, OUD, Virtual Directories
o Identity Provisioning technologies
Quest Identity Manager, RSA SecurID Suite
o SSO technologies
Federation (SAML 2.0, WS-Fed)
Web Access Management (RSA Access Manager, PingAcsess)
o LDAP, SSO, RSA FIM, Access movement etc.)
o Two-Factor technologies
RSA, Quest
o Ping Federate/Ping Access
Ability to influence others to achieve results.
Ability to work in a team environment.
Possesses strong product/technology/industry knowledge.
Appropriate understanding of computer architecture.
Leadership Skills.
Communication skills.
Problem solving skills.
Principal Duties and Responsibilities:

Manage and monitor systems associated to Identity and Access Management (IAM)
Provide incident and problem management support
Manage operational components of the Access Management process as required
Create and maintain system and process documentation
Drive continuous improvement of policies, procedures and technology related to Access
Management to enable risk reduction, business enablement and operational efficiencies
Ensure all Service Management procedures are being followed and SLAs met
Performs a variety of tasks and would be ready to work extra hours in some emergency
situations
Perform periodic operational audits to ensure adherence to standards
Prepare communications that are comprehensible, accurate and effective
Work independently and maintain a high-degree of professional conduct
Organize, maintain, and deliver responses to customer
Work effectively as part of a geographically distributed team