Shakti Prasad Dash

Birla Global University (erstwhile BIMTECH), Bhubaneswar

IDCO Plot No. 2, Gothapatna
Bhubaneswar, Odisha 751003
Mail ID: shaktiprasadd5@gmail.com
Contact No: 7377150579

Objective: Seeking a finance intern position to gain valuable exposure to financial practices and utilize
my learnings to effectively contribute to organizational growth along with personal development.

Skills Profile:

Possess exceptional interpersonal communication skills to be able to communicate effectively

with colleagues, customers and clients.
Create a productive team or work individually successfully under high pressured environments.
Confident and committed to a lifelong process of self-education and professional advancement.

Professional Experience:

Company: American Express India Pvt. Ltd. July 2013 March 2015

Role: Master Analyst Corporate Services (European Market)

Was responsible for raising merchant contacts for BTAs and Corporate Card accounts.
To research and analyze on documents provided by the merchants and take quick decision
whether to raise a chargeback or to rebill the corporate client.
Had always taken accountability for assigned work and finished them within the deadline given.
Was assigned for the quality monitoring of the worked cases for the team.
Used to train new hires as I was the SME in the process.

Company: American Express India Pvt. Ltd. September 2011 July 2013

Role: Sr. Customer Care Professional

To resolve the queries and concerns of the USA based American Express Card members through
email and to meet the requirement of the Companys premium quality service.
 Worked as a mentor to help colleagues achieve their targets.

Company: IBM Global Business Process Services (Now Concentrix) May 2010 September 2011

Role: Customer Care Executive

Was responsible to locate and arrange the delivery of missing baggage of passengers who travel
with United Airlines, USA, both domestically and internationally.

Educational Qualifications:

Swami Vivekananda Memorial Autonomous College, Jagatsinghpur, Odisha 2010

Bachelor in Science (B.Sc.) with Mathematics honors 58.50% (Aggregate)

Swami Vivekananda Memorial Autonomous College, Jagatsinghpur, Odisha 2007

Intermediate in Science (I.Sc.) (CHSE) 61.00%

Gadibrahma Bidyapitha, Kaduapada, Jagatsinghpur, Odisha 2005

HSC (BSE): 78.00%

Personal Information:

Fathers name : Deba Prasad Dash

Date of birth : May 01, 1990

Status : Single

Nationality : Indian

Languages known : English, Hindi & Oriya

Permanent address : At- Dadapur

P.O. Kaduapada

P.S. Jagatsinghpur

Dist. Jagatsinghpur, Pin: 754106, Odisha