Kristal L.
Carter
Career Snapshot
— Over ten years of
commended
performance in key
customer service,
technical support,
technical writing, and
employee training
roles.
— Expert in customer
care/communications,
problem solving,
relationship building,
user training and
support
— Expert technical writer.
— MS Office “power-
user” with additional
proficiencies in
assorted databases.
— Expert in training
employees on software
uses.
Computer Skills
Word, Excel, PowerPoint, Access,
Outlook, Peach Tree Accounting
System, Lotus Notes, Perfect
Tracker, Microsoft Project, Paint
Shop Pro, Star Team, Rational
Rose Professional Data Modeler
Edition, Ultra Edit, Internet
Explorer, WinZip, Intranet Sites,
Symantec PcAnywhere, Adobe
Acrobat, Citrix ICA Client, Lotus
Domino, Contact Management,
Web-Maker X, Deadline-
Oriented, Independent,
Attention to Detail,
Administrative Writing Skills, and
many more!
Mission Statement
I strive to exceed customer/
employer expectations by
delivering second-to-none
service and by being my best
today and better tomorrow.
2707B Shaw Hwy
Rocky Point, NC 28457
Phone: 910-617-9181
Email: cartklan@aol.com
Key Skills
— World-Class Customer Service — Call Center Operations
— Troubleshooting/ Problem Solving — Technical/User Support
— Up-Selling/Sales Support — Technical Writing
— Customer Order Fulfillment — Report & Documentation
— Alphanumeric and Numeric Data — Website Maintenance
Entry — Analyze Technical
— Quality & Assurance Testing Information
— Handle Customer Complaints — Customer Liaison &
Advocate
Professional Experience
Verizon Wireless — Customer Service/Technical Support Spec, 11/06 to
Wilmington, NC 7/09
D&E DODGE —
Customer Service Specialist, 8/06 to 11/06
Wilmington, NC
BLITZ RESEARCH INC — Professional Recruiting Operator, 5/06 to 8/06
Wilmington, NC
FRAMEWORK INC — Tarrytown, Technical Writer, 6/01 to 12/04
NY
INDIAN POINT 2 — Buchanan, I&C Metrology Lab Clerk, 2/00 to 7/01
NY
AT&T — White Plains, NY Customer Service Specialist, 8/95 to 7/98
Provided telephone, online and face-to-face customer service/support within high-
volume call centers, busy retail customer service desks, and in many other realms of
support such as Nuclear Power Plants, Legal Offices, and Mortgage Software
companies. I have participated in foreclosure sales and auctions and generated
foreclosure documents. I have assisted customers with technical support and
complaint management. I have written training and user manuals and trained
employees on the use of mortgage software. I am experienced in q uality and
assurance testing. I have calibrated equipment after being used by technicians as well
as tested the instruments to ensure accuracy within .01% of the specification
requirements. I maintained a metrology database containing all of the equipment
identifications and their pertinent specification information.
Home Maker — Rocky Point, NC 7/09 to present
For the past year I have been a homemaker performing various at-home duties as well
as taking care of my four-year-old daughter. I have also been assisting several family
members with daily appointments and with various surgical recoveries.
Education
CVAS — Raleigh, NC Licensed in Phlebotomy 4/17/10
Berkeley College — White Plains, NY Microsoft Office Certification 12/99
References Available Upon Cardinal Spellman HS — Bronx, NY High School Regents Diploma 6/95
Request!!!