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Leadership Behaviors of Frontline Staff Nurses

Christine Fardellone, DNP, RN; Carol M. Musil, PhD, RN, FAAN, FGSA;
Elaine Smith, EdD, MBA, RN, NEA-BC, ANEF; and Elizabeth R. Click, ND, RN, CWP

nursing profession must enhance its leadership role in


abstract health care redesign.
Although a number of studies have been conducted
Background: A recommendation in the Institute to examine leadership behaviors of nurse managers and
of Medicines report, The Future of Nursing: Leading executives (Cummings et al., 2010; New 2009; Oliver,
Change, Advancing Health, challenges the nursing pro- Gallo, Griffin, White, & Fitzpatrick, 2014; Wong, Spence
fession to enhance nursings leadership role in health Laschinger, & Cummings, 2010), far less attention has
care redesign. been directed to the leadership behaviors of clinical
Method: This descriptive, correlational, cross-sectional nurses who provide day-to-day direction on the front-
study examined the self-perceived leadership behaviors lines of care. These nurses possess many of the skills nec-
of RNs enrolled in a clinical ladder career pathway. A self- essary to build healthy work environments that support
report survey was conducted using the Leadership Prac- professional practice, quality patient care, and outcomes.
tice Inventory and a demographic questionnaire. Therefore, this study examined the leadership behaviors
Results: Significant associations between continuous of clinical staff nurses who have firsthand experience of
and categorical demographic factors and ladder levels the needs and desires of patients.
were reported. Nurses with more experience showed
fewer leadership behaviors. TRANSFORMATIONAL LEADERSHIP
Conclusion: Leadership development is necessary Transformational leadership is described as highly
for nurses in all areas of practice. The findings from this suited for the nursing profession since it is empowering,
study provide evidence of the strengths and weaknesses caring, and ethical (Ross, Fitzpatrick, Click, Krouse, &
in leadership behaviors of staff clinical RNs who often Clavelle, 2014; Trofino, 1995). Transformational leaders
make frontline decisions for patients.
J Contin Educ Nurs. 2014;45(11):506-513.
Dr. Fardellone is Research Nurse, North Shore University Hospi-
tal, Center for Tobacco Control, Great Neck, and Dr. Smith is Vice
President, System Nursing Education, North Shore-Long Island Jewish

L eaders are described as individuals who are com-


mitted and capable of making appropriate de-
cisions, and who identify common goals and values
Health System, New Hyde Park, New York; and Dr. Musil is the Mar-
vin E. and Ruth Durr Denekas Professor of Nursing, and Dr. Click is
Medical Director and Assistant Professor, Frances Payne Bolton School
of Nursing, Case Western Reserve University, Cleveland, Ohio.
with others. Leaders provide hope, guidance, vision, The authors have disclosed no potential conflicts of interest, finan-
and direction to move forward and succeed, which is cial or otherwise.
important for both leaders and followers (Bormann Address correspondence to Christine Fardellone, DNP, RN,
& Abrahamson, 2014; Burns, 1978; Maxwell, 1999). Research Nurse, North Shore University Hospital, Center for Tobacco
The Institute of Medicines (IOM, 2010) report, The Control, 225 Community Drive, Great Neck, NY 11021; e-mail:
cfardell@nshs.edu.
Future of Nursing: Leading Change, Advancing Health, Received: May 23, 2014; Accepted: August 26, 2014; Posted Online:
emphasizes that strong nursing leadership is neces- October 23, 2014
sary to improve patient safety outcomes and that the doi:10.3928/00220124-20141023-05

506 Copyright SLACK Incorporated


in nursing have expertise and strong nursing knowledge, by problem solving, and developing a shared vision to
have a vision and can influence others, and can meet the accomplish organizational goals. The clinical staff nurses
challenges necessary for quality patient care and patient developed leadership qualities necessary for technical
outcomes (Jooste, 2004). Transformational nursing lead- competence and interpersonal growth. Clinical nurses
ers build teams and share the decision making process noted improved confidence, feelings of empowerment
with the staff. The leaders change practice according to and assertiveness, increased problem solving ability,
the feedback of the team. In addition, transformational and increased teamwork to improve patient outcomes
nursing leaders effectively communicate to advocate for (George et al., 2002).
both patients and the profession (Thyer, 2003). Research findings (Gossett & DeTata, 1992; Redman,
Transformational leadership theory is particularly ap- 2006; Trofino, 1995; Watts, 2010) indicate that leader-
plicable to the clinical nursing arena, which encompasses ship development programs may be necessary for clini-
patient care demands, extended work hours, varied edu- cal nurses to transition from staff to leader to meet the
cational backgrounds, and the intense physical labor goals of the organization. Clinical nurses preparing to
required of nurses. The transformational leadership style be future nursing leaders will contribute to successful
focuses on qualities that are necessary to meet current quality patient care and will meet the needs of the health
changing organizational and health care needs. Leader- care organization (Redman, 2006). The new Magnet
ship behaviors must support high skill levels, align with model supports clinical staff development in leadership
organizational goals and vision, and promote decision (Bormann & Abrahamson, 2014). Competence-based
making at the point of clinical care. Use of this leader- programs provide personal and professional growth to
ship style may benefit both organizations and patients clinical nurses. By using new knowledge, the practice
(New, 2009), and may improve nursing staff satisfaction. environment becomes a rewarding and challenging ex-
perience for staff clinical nurses. Clinical nurses become
STAFF NURSES AS CLINICAL LEADERS specialists in their new knowledge by planning to meet
Staff RNs are the clinical leaders at the bedside. Clini- the patients needs (Gossett & DeTata, 1992; Watts, 2010).
cal nurses collaborate with the health care team, patients, The challenges of health care reform have demon-
and their families. They are the change agents who trans- strated the importance of keeping expert nurses at the
form the patient experience. There are few studies in the bedside and promoting their professional development.
literature related to the leadership behaviors of clinical Expert nurses are essential to health care cost contain-
staff nurses who often make primary decisions related ment and providing quality care (Kramer, Schmalen-
to patient care and safety, even though proficient clini- berg, & Maguire, 2008; Shapiro, 1998; Watts, 2010).
cal nurses are developing leadership qualities in nursing These nurses are guided by immediacy, take measures
practice (Valentine, 2002). to understand situations, deal with complex situations,
Recent research and evidence-based practice demon- manage multiple tasks, meet patient and family needs,
strate that nurses who participate in clinical leadership and negotiate and collaborate with the health care team.
can develop and practice transformational leadership Studies of expert clinical nurses have noted a positive
qualities (Habel & Sherman, 2012). A study by Abraham correlation between retention and improved patient out-
(2011) evaluated the outcomes of a leadership program. comes (Shapiro, 1998; Watts, 2010). Leadership develop-
Clinical nurses who are aware of their own leadership ment and training may be a key component to the chang-
behaviors have the opportunity to transform through ing health care environment and the nursing profession
leadership training and development. With additional (Cook, 1999; Watts, 2010).
leadership development, clinical nurses may feel em- Leadership competencies including education, coach-
powered, seek best nursing practices, and implement ing, and mentoring may be beneficial to clinical nurses to
new patient care strategies. These clinical nurses joined develop experience in strategic decision making. Partici-
committees, participated in scholarly projects and re- pation in clinically related work projects provide clinical
search, published articles, and provided quality patient nurses the opportunities to develop leadership behaviors
care (Abraham, 2011). Clearly, staff nurses at the bedside with necessary guidance and support (Redman, 2006).
have the power to influence patient outcomes and pro-
fessional productivity. CLINICAL LADDER PROGRAMS
Another study by George et al. (2002) examined Clinical ladder programs provide a system within
a leadership development program with staff clinical hospital organizations to reward and recognize excel-
nurses. The shared leadership program assisted clinical lence in practice. Experienced clinical ladder nurses
nurses in acting autonomously, advocating for patients may have increased levels of competence and problem

The Journal of Continuing Education in Nursing Vol 45, No 11, 2014 507
solving tactics, and may have the opportunity to mentor METHOD
or be mentored. The knowledge that expert clinical lad- Design
der nurses possess may be useful in meeting the needs A descriptive, correlational, cross-sectional study
of the changing health care environment (Kramer et al., design was used as the research method. The study sur-
2008; Watts, 2010). Clinical ladder programs for nurses veyed one group of clinical ladder nurses at one time.
were once considered to be a retention tool. Currently,
clinical ladder programs provide nurses an opportunity Setting
for advancement while remaining at the level of patient The study setting was a large, tertiary care medical
care. Nurses participating in clinical ladder programs center in the northeastern United States. A total of 1,674
at higher levels of such ladders demonstrate analyti- staff RNs were employed at the institution, and the clini-
cal assessment and problem solving skills that are not cal ladder program included 6.3% of the staff RNs.
always captured and passed on to others, even though
mentoring is a source of growth and stimulation (Krug- Sample
man, Smith, & Goode, 2000). In addition, these training A convenience sample of RNs was used. Inclu-
programs also focus on being a role model and chal- sion criterion focused on active membership in the
lenging and encouraging younger colleagues to partici- clinical ladder program. All clinical ladder nurses (N =
pate in continuing professional education, certification, 102), except the principal investigator (C.F.) who was
organizational membership, leadership, community employed at the institution, were invited to partici-
service, committees, mentorships, coaching, and re- pate. The clinical ladder program had 41 participants
search activities. in level 1, 27 participants in level 2, and 35 participants
Given this training, one would expect that nurses in level 3.
who are higher on the clinical ladder would demon-
strate more leadership behaviors. In addition, one Clinical Ladder Level
study evaluating career ladders for clinical staff nurses The clinical ladder is based on accrual of points
in ambulatory care noted significantly more activity through active participation in the five focus areas of
in interdisciplinary and quality improvement proj- research, quality, education, service excellence, and lead-
ects (Nelson & Cook, 2008). Another study examined ership. The point requirement for RNs who apply for
nurses clinical expertise and professional character- clinical ladder level 1 is 150 points from three of the five
istics and found that clinical nurses develop expertise focus areas, 225 points from four of the five focus areas
as a result of experience. Frequent exposure to simi- for level 2, and 300 points from across all of the five
lar types of patients leads to outcomes that are familiar focus areas for clinical ladder level 3. Points for the clini-
to the caregiver (Bobay, Gentile, & Hagle, 2009). This cal ladder program can be accrued from the following
research would suggest that older and more experi- categories:
enced clinical ladder nurses would show greater lead- Attainment of advanced degree in nursing.
ership behaviors, although the literature on burnout Specialty nursing certification.
could argue that older and experienced nurses who do Approved nonrelevant certifications.
not advance in organizations might demonstrate fewer Continuing education hours.
leadership behaviors and decreased feelings of personal Oral presentations.
accomplishments (Kovacs, Kovacs, & Hegedus, 2010; Poster presentations.
Robinson et al., 1991). Publications.
Therefore, identifying leadership behaviors present in Quality improvement projects.
clinical nurses who are frontline caregivers and patient Committee memberships.
advocates may clarify areas in which leadership changes Letters of commendation.
can be enhanced. This study examined: Service excellence.
Self-perceived leadership behaviors of RNs partici- Participation in community service.
pating in a clinical ladder program. Assigned as clinical coach or mentor.
Differences in self-perceived leadership behaviors Charge nurse fill in.
among nurses across levels of a clinical ladder pro- Attendance at leadership development course.
gram. Professional awards.
Relationships between age and experience with lead- Each category is assigned a point value and relevant
ership behaviors of nurses in a clinical ladder pro- focus areas (North Shore-Long Island Jewish Health
gram. System, 2010).

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TABLE 1

LEADERSHIP PRACTICE INVENTORY SUBSCALE SCORES (N = 73)


Subscale Mean Score SD Median Minimum Maximum
Model 46.78 8.04 49 25 60
Inspire 39.77 12.33 42 8 60
Challenge 41.12 10.63 42 12 59
Enable 50.3 5.92 51 31 60
Encourage 46.27 8.96 48 18 60

Instruments ductory e-mail was distributed. All clinical ladder nurses


All instruments used in this study were formatted for received a paper packet that included the demographic
self-report. Leadership behaviors were assessed with the questionnaire, the LPI self-report assessment survey,
Leadership Practice Inventory (LPI) (Kouzes & Posner, consent for participation, and a stamped addressed enve-
2003). The LPI is a 30-item assessment survey that pro- lope for returning the questionnaire. A reminder e-mail
vides a way for individuals to measure the frequency of was sent 2 weeks after the survey distribution.
their own leadership behaviors on a 10-point Likert-type
scale. Higher scores exhibit behaviors used most often RESULTS
and represent strengths. Lower scores represent op- Of the 102 clinical ladder RNs, 74 (72%) completed
portunities for improvement (Kouzes & Posner, 2003). the demographic questionnaire and 73 (71%) completed
Leadership behaviors are measured in five subscales: the LPI survey. A description of the sample group was
Modeling the way. gathered from the completed surveys. The age range was
Inspiring a shared vision. 24 to 66 years (mean age = 42 years). Both female (n =
Challenging the process. 71, 96%) and male (n = 3, 4%) clinical ladder nurses en-
Enabling others to act. rolled in the research study. Eighty-six percent of the
Encouraging the heart. participants were baccalaureate-prepared nurses with
The scores can be calculated as percentages, means, nationally recognized certification in their specialty
and standard deviations. Cronbachs alpha for the total area. Twenty-four percent were currently enrolled in
LPI of this study is reported as 0.95. Cronbachs alpha continuing formal education at the masters degree level.
for the LPI range from 0.69 to 0.85, with subscale alphas More than 90% of nurses had preceptor, charge nurse,
of 0.91 (enabling others to act), 0.86 (encouraging the and quality improvement experience. Sixty-four percent
heart), 0.91 (inspiring a shared vision), 0.86 (challenging of nurses had participated in leadership and interdisci-
the process), and 0.84 (modeling the way) (Posner, 2010). plinary committees, 37% had previous leadership train-
Test-retest reliability is reported as 0.93 (Houser, 2003; ing, and 27% had previous management experience in
Patrick, Laschinger, Wong, & Finegan, 2011). nursing or another field. The clinical ladder nurses also
The demographic questionnaire assessed the variables participated in the focus areas of education (100%),
of age, gender, ethnic background, marital status, edu- research (78%), quality (97%), service excellence (92%),
cation, certification, employment status, total years of and leadership (88%; Fardellone & Click, 2013).
RN experience, total years in current position, and total Mean LPI subscale scores are summarized in Table 1.
years with current organization. The leadership attri- Actual subscale scores ranged from 8 to 60. At least one
butes assessed preceptor experience, previous leadership nurse scored her own self-perceived leadership behavior
training, charge nurse experience, participation in com- with a maximum score of 10 for the six questions related
mittees, quality improvement projects, and the five focus to the subscale. The behaviors used in order of frequency
areas of the clinical ladder program. were enabling others to act, modeling the way, and en-
couraging the heart; challenging the process and inspir-
Procedure ing a shared vision were used somewhat less frequently,
After receiving institutional review board approval, but mean scores were two thirds of the maximum value.
the study was introduced at the monthly clinical ladder Among all levels, enabling others to act was used most
meeting. One week prior to sending the surveys, an intro- frequently whereas inspiring a shared vision had the larg-

The Journal of Continuing Education in Nursing Vol 45, No 11, 2014 509
TABLE 2

LEADERSHIP PRACTICE INVENTORY SUBSCALE SCORES AND LADDER LEVEL


Mean (SD)
Subscale Level 1 (N = 19) Level 2 (N = 19) Level 3 (N = 35) F Value p Value
Model 45.53 (7.7) 46.74 (9.06) 47.49 (7.78) 2.04 0.14
Inspire 40.47 (9.54) 40.95 (12.27) 38.74 (13.85) 0.70 0.50
Challenge 41.53 (8.68) 41.68 (11.87) 40.6 (11.16) 0.78 0.46
Enable 50.68 (4.52) 51.05 (6.03) 49.69 (6.57) 1.15 0.32
Encourage 46.79 (7.16) 46.05 (9.69) 46.11 (9.65) 0.30 0.74

DISCUSSION
TABLE 3
The IOM (2010) report recognizes the need for the
CORRELATION OF LEADERSHIP PRACTICE nursing profession to enhance its leadership role in
INVENTORY SUBSCALES BY AGE AND EXPERIENCE health care redesign. This study provides new evidence
Years in Years With evaluating leadership behaviors and provides insight into
Years as Current Current leadership behaviors that may affect patient outcomes.
Demographic RN Unit Organization
Clinical ladder nurses choose to remain at the front-
Age (n = 70) .92 .73 .74 line of care, advocate for patients, and become experts
Years as RN .79 .79 in clinical practice (Riley, Rolband, James, & Norton,
(n = 73) 2009). Clinical ladder programs motivate staff nurses to
Years in current .77 enhance professional development and provide an op-
unit (n = 73)
portunity for growth while remaining at the frontline of
Note. For all variables, p 0.001. patient care (Krugman et al., 2000).
Clinical ladder nurses possess leadership behaviors
noted in the LPI. Nurses highest average response was in
est standard deviation, suggesting the largest variation in the category enabling others to act. This behavior fos-
this response category (Fardellone & Click, 2013). ters collaboration and builds group strength by helping
The second research question compared mean LPI nurses to develop competence and self-determination.
subscale scores across clinical ladder groups. Analysis Modeling the way, which was the second highest
of variance (ANOVA) revealed no significant differ- average response, allows nurses to clarify values and set
ences in any of the mean subscale scores among levels examples with shared values. The third highest average
1, 2, and 3 of the clinical ladder nurse program. No response, encouraging the heart, is a behavior that
significant differences between ladder levels for any of recognizes contributions and creates a feeling of com-
the mean subscale scores were found, even after adjusting munity. The fourth response, challenging the process,
for years of experience as an RN. Unadjusted means looks for ways to improve and learn from experience.
and standard deviations are summarized in Table 2. The least commonly endorsed response was inspiring
The last research question examined the demographic a shared vision, which enlists others to imagine the
factors associated with ladder level and LPI subscales. future, share possibilities, and communicate the recom-
Age, years of experience as an RN, years with current mendations (Kouzes & Posner, 2003).
organization, and years in current unit were all corre- The findings from this study agree with Abrahams
lated with each other. Pearson correlation ranged from (2011) results. Findings of this study indicate a deficit
r = .73 to r = .92, p 0.0001 for all correlations (Table 3). in leadership behaviors for clinical ladder nurses with
Table 4 summarizes the correlation between LPI sub- greater experience, indicating a need for professional
scales and factors of age, years as an RN, years in cur- development to enhance leadership skills. By assisting
rent unit, and years with current organization. Nurses clinical nurses, health care institutions and patients may
with more experience showed fewer leadership behav- benefit from the quality care provided at the bedside.
iors. Pearson correlation ranged from r = .26 to r = .46, Clinical nurses need to be aware of their own leader-
p 0.05. ship behaviors and have the opportunity to transform

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TABLE 4

CORRELATION BETWEEN LEADERSHIP PRACTICE INVENTORY SUBSCALES AND DEMOGRAPHIC FACTORS


Years in Current Unit Years With Current
Subscale Age (n = 70) Years as RN (n = 73) (n = 73) Organization (n = 73)
Modeling the way .17 .26** .17 .22*
Inspiring a shared vision .29** .39*** .33*** .44****
Challenging the process .28** .38*** .32*** .38***
Enabling others to act .36*** .46**** .37*** .39***
Encouraging the heart .15 .27** .25** .22*
*p 0.10. **p 0.05. ***p 0.01. ****p 0.001.

through leadership training and development. Nurses the clinical ladder nurses with more years of RN expe-
who participated in the educational leadership program rience reported fewer leadership behaviors. This is in
with theoretical knowledge, competencies, and opportu- direct contrast to the findings of Clavelle et al. (2012).
nities to practice leadership skills demonstrated changed There is a need to address the educational gap of leader-
leadership skills and professional behavior following the ship training and to evaluate the obstacles that may be
education (Abraham, 2011). preventing frontline staff nurses from leading their
The transformational leadership practices of chief patients to better health care outcomes.
nursing officers cannot be understated. In a study of In addition, this study validates the need to have
Magnet hospital chief nursing officers, findings indi- nurse managers prepared at the graduate level. A mas-
cated that nurse executives influence quality clinical and ters education prepares nurses to take critical action
patient care by creating structures and processes that sup- to solve complex problems in the changing health care
port nurse empowerment and evidence-based practice. environment (Scott & Yoder-Wise, 2013). Future nurse
Study results noted greater transformational leadership leaders must participate in formal education and develop
behaviors with years of nursing leadership experience appropriate attitudes and beliefs to be leaders in health
and advanced education, but the opposite was found in care reform (Bish, Kenny, & Nay, 2012).
the current study relative to clinical ladder nurses. En-
abling others to act and modeling the way were the STRENGTHS AND LIMITATIONS
top two practices of the chief nursing officers (Clavelle, Strengths of this study include a response rate of
Drenkard, Tullai-McGuinness, & Fitzpatrick, 2012). 71%, use of a valid and reliable tool, and a diverse sam-
Chief nursing officers with formal education and ple of clinical ladder nurses. This study provides base-
years of leadership experience scored significantly higher line information for future research studies and may also
in challenging the process and inspiring a shared provide valuable information for health care systems to
vision compared with clinical ladder nurses who scored plan for future leadership development to promote pro-
lowest on these subscales. Whereas clinical ladder nurses fessional nursing practice. Although the response rate
are experienced in disease management, they seem to was adequate for questionnaire survey design (Dillman,
lack leadership behaviors. Health care organizations 2000), the study may have been under-powered, with
must determine whether staff nurses lack leadership be- insufficient numbers of nurses in each of the clinical lad-
haviors due to educational barriers or a lack of partici- der groups to detect leadership subscale differences even
pation in leadership projects and activities that promote though the mean scores suggest that the level 3 nurses
transformational leadership qualities. Providing leader- may have scored lower on several subscales, but higher
ship development opportunities to clinical ladder nurses on role modeling behaviors.
may introduce the qualities of transformational leader- Limitations of this study include the fact that the
ship, which are teachable qualities (Clavelle et al., 2012; LPI was self-administered in evaluating self-perceived
Kouzes & Posner, 2003). leadership behaviors. The LPI is also available as a 360
This study has provided baseline information to bet- data collection method. Using that method may have en-
ter understand the leadership behaviors of RNs who are abled capture of strengths and weaknesses in leadership
frontline caregivers and patient advocates. Surprisingly, qualities because it evaluates how three other cowork-

The Journal of Continuing Education in Nursing Vol 45, No 11, 2014 511
is to use this study to compare experienced RNs to new
key points graduate nurses. These data may provide evidence to
correlate leadership behaviors from professional experi-
Leadership Behaviors of Nurses ence and academic training, and may be beneficial in the
Fardellone, C., Musil, C.M., Smith, E., Click, E.R. (2014). Lead- development of leadership education and competencies
ership Behaviors of Frontline Staff Nurses. The Journal of
(IOM, 2010).
Continuing Education in Nursing, 45(11), 506-513.
Strengthening leadership capabilities within nursing
is important as health care continues to evolve and grow.
1 Clinical ladder nurses with more years of RN experience
reported fewer leadership behaviors. This study has added to the knowledge base on leader-
ship within clinical ladder nursing programs. Ensuring

2 Enabling others to act was the most frequent leadership


behavior identified by clinical ladder nurses.
that nurses develop their skills and leadership competen-
cies over time will impact patient outcomes and will be
a critical component of health care redesign going for-

3 Professional development is necessary to enhance leadership


skills in all areas of nursing practice.
ward. Nurses who choose to remain at the frontline of
patient care make extra efforts to improve the lives of
their patients every day.

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