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  • Comptia Projectpluspk0004!1!8 4 Explain Resource Management Roles Pt4 102516

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    This document discusses human resource management roles and conflict resolution strategies for project teams. It describes different conflict resolution approaches like compromise, confronting, avoiding, and negotiating. It also discusses how to handle disputes among team members, which may involve patience, fact-finding meetings, HR involvement, or potentially replacing a disgruntled team member. Replacing team members should be done quickly if needed to resolve conflicts.

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    Comptia Project +

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    This document discusses human resource management roles and conflict resolution strategies for project teams. It describes different conflict resolution approaches like compromise, confronting, avoiding, and negotiating. It also discusses how to handle disputes among team members, which may involve patience, fact-finding meetings, HR involvement, or potentially replacing a disgruntled team member. Replacing team members should be done quickly if needed to resolve conflicts.

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    26 views2 pages

    Comptia Projectpluspk0004!1!8 4 Explain Resource Management Roles Pt4 102516

    Uploaded by

    priya_psalms
    This document discusses human resource management roles and conflict resolution strategies for project teams. It describes different conflict resolution approaches like compromise, confronting, avoiding, and negotiating. It also discusses how to handle disputes among team members, which may involve patience, fact-finding meetings, HR involvement, or potentially replacing a disgruntled team member. Replacing team members should be done quickly if needed to resolve conflicts.

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    © All Rights Reserved
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    ###CompTIA Project+ (PK0-004)

    {FileName}comptia-projectpk0004-1-8-4-explain_resource_mgmt_roles_pt4-MMDDYY
    {EpisodeName} Explain Resource Mgmt. Roles Pt.4
    {ShowName}CompTIA Project+
    {Objectives Covered}1.8
    ####Explain Resource Mgmt. Roles Pt.4

    1.8 Explain the importance of human resource, physical resource, and personnel
    management.

    Personnel Management

    Skill sets

    Let's say were working a fairly complex project, anything else we need to
    provide along with our team building?

    + Conflict Resolution con't


    - **Compromise**:
    + Parties involved give up something to reach a resolution.
    + Parties are committed to resolution.
    + Result: No real winners and no real losers but also no real buy
    in. Conflict may happen again.
    - **Confronting**:
    + Problem solving is key: best way to resolve the conflict.
    + Fact-finding is part of the process
    + facts are presented to parties involved and decisions are clear.
    + Results: Win-Win conflict Resolution
    - **Avoiding**:
    + One party withdraws and refuses to discuess the conflict.
    + No resolution is reached
    + Results: Lose-Lose conflict resolution.
    - **Negotiating**:
    + With conflict resolution this normally involves 3rd party to help
    all party come to agreement.
    + Collective Bargaining.
    + Similar to compromise: Split the baby in 2.
    + **Personnel removal/replacement**, special treatment:
    Since we know there will be times when conflict management may not be
    effective. How should we think about handling disputes among Team Members.
    - Team Member Disputes
    + Patience, Fact-determination and meetings with goal of parties
    involved to find a solution.
    + Situation can devolve into personal issues
    - Involve HR
    - Stand by policy, do not deviate. Legal issues if you do are
    possible.
    + Result may be:
    - Training
    - Disciplinary Action
    - Mediation
    - Relief of Job Duties
    - Disgruntled Team Members
    + Privately attempt to find cause of dissastifaction.
    + Listen fully
    + Stick to facts
    + ask to clarify negative statements (concrete situations)
    + If the project team member needs to be replaced try to get it
    done quickly
    + Clarify and restate resolution

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