Scribd Logo
Upload

Welcome to Scribd!

  • Ro"ro"u Y: EO 5l Rocruj E

    Uploaded by

    Slobodan Novic
    1 views1 page
    This document discusses the importance of customer satisfaction in the hotel industry. It states that customer satisfaction represents a key element in the process of developing and improving hotel services. It also notes that gathering feedback from customers provides an important element in measuring and managing customer satisfaction. This allows hotels to obtain valuable information that can help improve customer satisfaction over time.

    Original Description:

    n

    Original Title

    51 A

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    This document discusses the importance of customer satisfaction in the hotel industry. It states that customer satisfaction represents a key element in the process of developing and improving hotel services. It also notes that gathering feedback from customers provides an important element in measuring and managing customer satisfaction. This allows hotels to obtain valuable information that can help improve customer satisfaction over time.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    1 views1 page

    Ro"ro"u Y: EO 5l Rocruj E

    Uploaded by

    Slobodan Novic
    This document discusses the importance of customer satisfaction in the hotel industry. It states that customer satisfaction represents a key element in the process of developing and improving hotel services. It also notes that gathering feedback from customers provides an important element in measuring and managing customer satisfaction. This allows hotels to obtain valuable information that can help improve customer satisfaction over time.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 1

    IIPBH EO - flprre"a rup*erro *orqen* y curper"ro, ,oren"*or ro"ro"u*y 5l

    3.2. C arncQarcquj a rocruj y-uorpo maqa xoreJrcKr{x ycrryra


    ocnosHr,r ru{Jb xoreJrcKor Mapreruura Aa*ac rrpeAcraB-rba upnxo6raj alre
    E 3aApxaBarse [orpomaqa. carNcsarquja uorpouarra rrpeAcraBJba uraBHr.r
    E3BOp 3aApxaBarLa caAaruBr,rx pt [pilBnaqerba HoBI,Ix [OTpomarra. ona
    npeAcraBJbajegau o4 uajrnavajnujux3aAaraKa ca xojrau ce cyouaeajy xorencKa
    npe4yseha AaHac.
    florpoua.ru sa xoreJr upe.qcraeJbajy KJbyrrHH flpupoAHr,r pecypc,
    o.Eoctro najnpeauujy rrMoBr{Hy xoreJra Hila rrpeIrycnon rocroj a$a 6usnica.
    Canrc0arqnja rocrujy-rorpomaqa rpeAcraBJba KJbyrrnr.r eneMeHr y qpoqecy
    crr{rlarsa u yuaupeferLa rbr.rxone loja,nnocru. flope4 Tora, ycrocraBJbeHa
    IIoBpaTHa cnpera ca uoTpouaqaMa [peAcTaBJBa KJbyrrHu eJreMeHT y MepeBy r{
    lTpaBrbaEy carr.rc$axqujoM norpouaqa. TaKBa rroBparHa crpera [pe.{craBJba
    B:ur(aH r{sBop un$oprrlaquja, nouohy rojux ce ao6njajy 3HaKoBr.r yrrosopeEa y
    clvuajy 4a 4o!e Ao rrpyxama Hrrxer Hr{Boa carucsaxquje. Hraxr.r-"rrort
    carrac([axquje florpouraqa p*yJrrr.rpajy rerurau rporrrxoBlrMa 3a xoreJr, xoju ce
    orne.qajy rpos usry6rreHra npolpur Iro ocgoBy usry6-rreurx rrorpornaqa, u Kpo3
    rsIHKa ynararba y peKJraMr.rparbe, MapKerHrrr Id npo4ajue Harrope, aa 6u ce
    lctrocraBr4o pauujra HuBo rrocJroBarba.
    III:ra ce rroA caruc$axqujorrr nogpasyrvrena? carncr[axquja
    ilrrpolllaqa je QyHKTI[ja trepuemluje u ouextrBarLa trorpomaqa,l ogHocHo
    rrIeMaTI{qKr[ rr3paxeHo:
    caruc$axqnja : uep{enquja - oqexr.rBarLa
    o'reKr.rsarba rrorpouaqa raKo [peAcranrsajy neponaruohy gorabaja, a
    uepqerulnja oqerry goralaja, y rpoqecy uporasrolema r rcropyKe ycrryre.
    catnc{axquja uorpo*arra rrpeAcraBJba rrpaBHo, florpomarrKo vt
    ileEauepcKo rrr{TaBe. KaAa oprauuza4nja nocrryje ca rrorporua-cIyrMa oHa HMa
    Elxo HMnJrr,rqr4THe raKo u eKcflJrrrqr.rrHe o6aeese. 3a opranusaudy HI{je
    .troBoJBHO, ,4a OHa yqr{Hr,r uoxyruaj Aa ce 3aAoBOJEe uOr:pe6e [orporuaqa,
    rroJrrrKo, qpH ToMe, Hr,rcy yBaxeHe r,r yroBopHe o6anese. ca osor acneKTa
    carucoarquja rrorpouaqa ro.4pa3yMeBa 3aAoBoJbeEe o4pelenux craHAapAa
    [porBBoAa uJrr.r ycJryfa, rleHe, r4crlopyKe, rroy3AaHocTx r{ KBtUrUTeTa.
    3a4arar xoreircKor MeHarJMeHTa rrpeAcraBJba y[paBJbarre onepaqujarua
    ua TaKaB Harrr.rH, raro 6u 3arrocJleHr.r y xoreJry flpyxr,rJrl{ [oTpolllaqy BHcoKe
    [ffBoe carac$axqr.rje. Y roM cMucJry, unreparcqNja ca norporraqr.rMa je acro
    TIIXO BaXHa Kao Lr KBiIJrr{Ter KJb)rqHor [popr3BoAa r4Jrr{ ycnyfe rojy xoreJt
    uplrxa. Y xorenrEnaa xoju upyxajy BpxyHchT carurc(faxqujy rorporuaqa, cBaupr
    EttrocJreHr{ vrMa sua.rajrry ynory y oBoM npoqecy. y oBLrM XOTeJTHMa,

    You might also like