Vijay Gore

Confidential
Passport Number: - M7422980
Vijay Bapu Gore
MOB: - +971 502576622
MOB :- +91 7709039017 E-
Mail:- vijay.gore87@yahoo.in

EXPERIENCE SUMMARY

6 Years of experience in field of network administration which includes exposure to

activities related UCCE and VOIP.

Experience with Cisco Gateways, Sonus SBC, Genband SBC, Audio Codes,

Knowledge of Cisco Unified Communications Manager (Vr 7.x, 8.x, 9.x, 10.x) Cisco
Unity/Unity Connection, IP Phones.

Hands on experience on CISCO gateways such as 2800, 2900,UCS B-Series,6100,

5100,2100,C-Series,Cisco ISR4451-X/K9,Cisco 5500

Worked on BMC Remedy Tool and troubleshoot different calling issue of customer
regarding the UCCE contact centers.

Outstanding communication skills, verbal as well as written coupled with exceptional

presentation skills with the ability to perform above expectation.

Excellent temperament to multi- task and coordinate various activities under high
pressure and time constraints.

ACADEMIA
B.E (ELECTRONICS and Telecommunications) Pune University 2010

TECHNICAL SKILLS

Trainings:-
Extensive trainings and LAB on CCNP-VOICE (CIPT-1,CIPT-2, C-VOICE, TUC) conducted by
TATA COMMUNICATIONS LTD.

SKILLS
CUCM Versions 7.x, 8.x,9.x
UCCE version and PCCE 10.5
Voice Gateway
TOOLS
CCMP,CUIC,ORION,ICM
ICM,Router,Logger,PG,CCMP,CVP 9.x
SIP, MGCP, H.323, SSCP
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Switches 2900, 3500, 3700,3800, Catalyst 7500,5500 ASA
Routing Protocol BGP, OSPF, RIP,HSRP
Audio Code Mediant 1000,Mediant 2000,Vega box,Teles MGW
Database SQL server 2005,SQL server 2008

Expertise:-
SIP, H.323, RTP,RTCP
IP Telephony,UCCE Contact center,PCCE Contact Center
UCCE:- ICM,Router,Logger,CVP Scripting ,IP-IVR CUIC,MGCP Fallback, SRST, CME,Digit
transformation, Digit Analysis, Translation rule.
Hands on Polycom SoundPoint IP335 IP Phones.

Work Experience

1) Tata Communications Ltd. (Nov.2010)

Job Profile: Sr. Network Service Executive

Role: - L1/L2 VOIP support UCCE

Job Description:-

TATA Communications is one of leaders in VOIP provider. We provide VOIP solution to

Enterprise and Call Center customers. We have a core Enterprise Voice team which
manages end to end set up for customers which include their CUBE router (Hardware and
Configs), Audio Code etc. from provision to service delivery. Calls originated from
Customer are forwarded to our Global Voice Network on Sonus and Genband SBC for
terminating calls across the world. We provide outbound and inbound calling facility, DID,
TFN, IDD service depending on customer requirement.

Responsibilities:-

Service Delivery, Service Assurance, Fault Management, L1/ L2 support for all VOIP
UCCE 10.5 customers.

Providing support for UCCE and CTI agent desktop (CIPC) issues within SLA.

Dump log and SDL logs analysis with dumplog utility.

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Configure Cisco Voice gateways, Audio Code, Sonus and Genband SBC.

Configure SIP trunk on CUBE router.

Provide L2 support to Troubleshoot VOIP related issue by taking debug on Cube and
voice gateways.

Provisioning of new Customers.

Configure and troubleshoot on UCCE, E1/T1, SIP, MGCP and H.323.

Assist customer to configure UCCE and CUCM (Version 7.x and 8.x)

For adding IP phones, MGCP and SRST Configuration, Extension Mobility,

voicemail Integration, Unity Connection etc.

Troubleshoot, configure and implement Cisco IP telephony. Hands on Polycom IP 335

Phones

Coordination with internal teams and Supplier for faster resolution.

Resolve customer issue within TAT and provide detailed RCA for reported issue.

Monitor network using Network Monitoring tool RADCOM and Solar wind Orion.

Monthly Service review with Top most Global clients.

Projects:-

1) Build Data centers for UCCE infrastructure with UCS B-Series and Cisco 4400
5500 ASAs

Deployment, Voice Gateway and server installation and Building redundancy for
the TCL.
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2) Deployment of Immersive telepresence including CTS3000, CTS-1300

Including small

TP endpoints like EX, MX and SX Series.

3) Designing Plan for Implementation of new Infrastructure for small enterprise

UCCX Data Centers

Clients:-
Bridiyant,iaccx,nutrona,experio,multinet,telephonica,Etisalat,Megapath,Justdi
al,Marlabs, Siemens etc.

2) Persistent Systems Ltd. (August 2015-March 14, 2016)

Job Profile: Module Lead

Responsibilities:-

L2 Support for CUCM 10.5 and Cisco CUCM 9.1

POC of Prime Collaboration 10 with Cisco call manager.

Implementation of voice gateways and CUBES in CUCM environment.

Troubleshoot VOIP related issue by taking debug on Cube and voice gateways.

Analyzing SIP, H323, MGCP, SCCP Protocols and generate reports on the IP telephony
protocols.

Achievements:-

Acclaimed for highest Resolution Efficiency/MTTC/Quality scores

Run traffic reports and do weekly analysis.

Maintaining hardware of PBX by involving vendors.

Proper documentation of all changes and request done in ticket tools.

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Provide RFO to customer for the issue raised.

3) Allscripts pvt Ltd. (March 14, 2016 -Till Date)

Job Profile: Sr. System Engineer.

Responsibilities:-

L3 Support for CUCM 10.5 including all IP Telephony Enhancement, Deployment and
Support

POC of Prime Collaboration 10 with Cisco call manager.

Implementation of Telepresence Room, voice gateways and CUBES in CUCM

environment with Data center Redundancy.

Troubleshoot VOIP related issue by taking debug on Cube and voice gateways.

Analyzing SIP, H323, MGCP, SCCP Protocols and generate reports on the IP telephony
protocols.

Achievements:-

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Projects:-

1) Failover Implementation on the Existing Cisco ASA 5500 Series

2) Implementing BGP Protocol over existing EIGRP Infrastructure

3) Installation and Up gradation of Existing Data center components

4) Up gradation of Cisco ISR4451-X/K9 and 55XX Routers.

3) Alpha Data LLC and MERAAS (UAE Client) (November 14, 2016 -Till Date)

Job Profile: Sr. System Engineer.

Responsibilities:-

L3 Support for CUCM and PCCE 10.5 including all IP Telephony Enhancement,
Deployment and Support

POC of Prime Collaboration 10 with Cisco call manager.

Implementation of Telepresence Room, voice gateways and CUBES in CUCM

environment with Data center Redundancy.

Troubleshoot VOIP related issue by taking debug on Cube and voice gateways.

Analyzing SIP, H323, MGCP, SCCP Protocols and generate reports on the IP telephony
protocols.

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Achievements:-

Projects:-

5) Implementation of 800MERAAS,800ROXY,800SULTAN,800VALIANT Contact Center

6) Call Flow changes in the ICM as per the customer request

7) Finesse Desktop and Finesse Administrator.

8) Third Party CRM Harmony Open method, ECW integration with PCCE.

PERSONAL VITAE

Date of Birth 4th Feb, 1987

Marital Status Single

Present Address 54/H/P/748, Lohiyanagar, Ganjpeth Pune PIN 411042, Maharashtra

Fathers Name Bapu Gore

DECLARATION

I hereby affirm that all the details furnished above are trustworthy and authentic to the
best of my knowledge.

Date:

Location: Pune (Vijay Bapu Gore)

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