TABLE OF CONTENTS

Rationale, Key Processes and Roles

DCP Ticketing System Procedure: Reporting delivery,

Users Guide installation, training, acceptance

Procedure: Reporting Technical Support needs

SMS cheat sheet for Recipient Schools

Ver 1.0 February 2016

 DCP Ticketing System
OBJECTIVE: To facilitate accurate and timely communications
between and across the different implementors of the DCP.

Central Office Division Office Recipient

DCP Supplier
- ICT Service - IT Officers Schools

Regional Office
- IT Officers

Ver 1.0 February 2016

 DCP Ticketing System Key Processes
DeploymentPost-Deployment Support
Technical
Delivery Installation Training Acceptance
support

Central Office Division Office Recipient

DCP Supplier
- ICT Service - IT Officers Schools

Regional Office
- IT Officers
}

}
System Admin & Monitoring Reporting

Ver 1.0 February 2016

 Device/ Platforms

SMS Web/ Online

Reporting/ Validation logs, user admin, tracking
Progress Reports

Ver 1.0 February 2016

 DCP Ticketing System User Administration
Users are recognized by the system through the following:

Web login
Web login Web login (temporary login only)
Web login Mobile Phone # Mobile Phone # Mobile Phone #

Central Office Division Office Recipient

DCP Supplier
- ICT Service - IT Officers Schools

Regional Office
- IT Officers

Ver 1.0 February 2016

 UPON DELIVERY in the SCHOOL

Central Office
- ICT Service

Recipient
Division Office DCP Supplier
Schools
- IT Officers

To: DCP Helpdesk System Fr: DCP Helpdesk System

Regional Office
- IT Officers
DELIVERED<space>
This is DepEd DCP Help
BATCH NO.<space> Can check on Desk. A recipient school
DR NO.<space> progress through (school ID) reported a
DATE OF DELIVERY the system confirmed DELIVERY for
<space>MESSAGE. batch ## with the following
message: message". For
Example: DELIVERED 14 more details, log in to
DR123 2015-01-01 Thank dcphelpdesk.deped.gov.ph.
you.
 UPON DELIVERY in the SCHOOL

Central Office
- ICT Service

Recipient
Schools Division Office
- IT Officers

Fr: DCP Helpdesk System

Regional Office
- IT Officers
This is DepEd DCP
Helpdesk. Confirming Can check on
DELIVERY for School ID progress through
the system
###### and Batch ##. Your
school is now ready for
installation. For more
information, go to
dcphelpdesk.deped.gov.ph.
Thank you.
 UPON INSTALLATION in the SCHOOL

Central Office
- ICT Service

Recipient
Division Office DCP Supplier
Schools
- IT Officers

To: DCP Helpdesk System Fr: DCP Helpdesk System

Regional Office
- IT Officers
This is DepEd DCP Help
INSTALLED <space> Can check on Desk. A recipient school
BATCH NO.<space> progress through (school ID) reported a
DATE OF DELIVERY the system confirmed INSTALLATION
for batch ## with the
<space>MESSAGE.
following message:
Example: INSTALLED 25 "message". For more details,
2015-01-01 Thank you. log in to
dcphelpdesk.deped.gov.ph.
 UPON INSTALLATION to the SCHOOL

Central Office
- ICT Service

Recipient
Schools Division Office
- IT Officers

Fr: DCP Helpdesk System

Regional Office
- IT Officers
This is DepEd DCP Helpdesk.
Confirming INSTALLATION Can check on
for School ID ###### and progress through
Batch ##. Your school is the system
now ready for DCP Training.
For more information, go to
dcphelpdesk.deped.gov.ph.
Thank you

Example: DELIVERED Batch1

DR123 2015-01-01 Thank
you.
 UPON TRAINING in the SCHOOL

Central Office
- ICT Service

Recipient
Division Office DCP Supplier
Schools
- IT Officers

To: DCP Helpdesk System Fr: DCP Helpdesk System

Regional Office
- IT Officers
TRAINED <space> This is DepEd DCP Help
Can check on Desk. A recipient school
BATCH NO.<space> (school ID) reported a
progress through
DATE OF DELIVERY the system confirmed completion of
<space>MESSAGE. TRAINING for batch ## with
the following message:
Example: DELIVERED 1 message". For more
DR123 2015-01-01 Thank details, log in to
you. dcphelpdesk.deped.gov.ph.
 UPON TRAINING in the SCHOOL

Central Office
- ICT Service

Recipient
Schools Division Office
- IT Officers

Fr: DCP Helpdesk System

Regional Office
- IT Officers
This is DepEd DCP Helpdesk.
Confirming completion of Can check on
TRAINING for School ID progress through
###### and Batch ##. For the system
more information,, go to
dcphelpdesk.deped.gov.ph.
Thank you

Example: DELIVERED 1
DR123 2015-01-01 Thank you.
 UPON ACCEPTANCE in the SCHOOL

Central Office
- ICT Service

Recipient
Division Office DCP Supplier
Schools
- IT Officers

To: DCP Helpdesk System Fr: DCP Helpdesk System

Regional Office
- IT Officers
ACCEPTED <space> This is DepEd DCP Help
BATCH NO.<space> Can check on Desk. A recipient school
progress through (school ID) reported an
DATE OF DELIVERY the system ACCEPTANCE for batch ##
<space>MESSAGE.
with the following message:
"message". For more details,
Example: DELIVERED 1
DR123 2015-01-01 Thank log in to
you. dcphelpdesk.deped.gov.ph.
 UPON ACCEPTANCE in the SCHOOL

Central Office
- ICT Service

Recipient
Schools Division Office
- IT Officers

Fr: DCP Helpdesk System

Regional Office
- IT Officers
This is DepEd DCP Helpdesk. Can check on
Confirming ACCEPTANCE
progress through
for School ID ###### and the system
Batch ##. Your DCP warranty
starts on YYYY-MM-DD and
will expire on YYYY-MM-DD.
For more information, go to
dcphelpdesk.deped.gov.ph.
Thank you
 Technical support - SUBMITTING A NEW REPORT

Central Office
- ICT Service

Recipient
Division Office DCP Supplier
Schools
- IT Officers

To: DCP Helpdesk System Fr: DCP Helpdesk System

Regional Office
- IT Officers

Can check on This is DepEd DCP Help

NEW<space>BATCH progress through Desk. A recipient school
NO.<space>MESSAGE the system
is asking for technical
support with the following
Example: NEW 123 Unit is
ticket and message:
defective.
#####-## - (batch
number) message"
 Technical support - SUBMITTING A NEW REPORT
Recipient
Schools
Fr: DCP Helpdesk System
This is DepEd DCP Help
Desk. Your ticket number is
######-##. If you wish to
check on the status, go to
dcphelpdesk.deped.gov.p
h and click on DCP. Your
username is your ticket
number and your
password ######. Keep
this message for future
referene. thank you for
filing.
Central Office
- ICT Service
Division Office
The username(ticket number)
- IT Officers and password can be used by
school representatives to log into
the system to check on their progress
Regional Office or log a report.
- IT Officers
This username and password is
Can check on temporary, and will exist in the
progress through system only while the ticket is open.
the system
Once a ticket is resolved, the
username and password can
no longer be used to log into the
system. However, the logged
information will remain for future
reference.
 Technical support - SUBMITTING A NEW REPORT

Can log into the system to check on pending

DCP Supplier
technical support requests and log progress.

sample of table that will be displayed:

Click on the ticket number to display the Ticket Profile (see below)
 Technical support - SUBMITTING A NEW REPORT

Can log into the system to check on pending

DCP Supplier
technical support requests and log progress.

The Logs tab displays the messages suppliers have added,

as well as those from the school.
 Technical support - SUBMITTING A NEW REPORT

Can log into the system to check on pending

DCP Supplier
technical support requests and log progress.

Click on Add new to add a new message

Then type in your message and submit by clicking the green button below.
Technical support - UPDATING A REPORT

Can also log into the system to check on pending

Recipient technical support requests and log progress
Schools using their ticket number and the supplied
temporary password.
Technical support - UPDATING A REPORT

Can log into the system to check on pending

Recipient technical support requests and log progress
Schools using their ticket number and the supplied
temporary password.

Click on logs, to see messages/updates from suppliers

 Technical support - UPDATING A REPORT

Can log into the system to check on pending

Recipient technical support requests and log progress
Schools using their ticket number and the supplied
temporary password.

This displays the messages suppliers have added,

as well as those from the school.
 Technical support - UPDATING A REPORT

Can log into the system to check on pending

Recipient technical support requests and log progress
Schools using their ticket number and the supplied
temporary password.

To add a message click on add new

Then type in your message and submit by clicking the green button below.
 Technical support - UPDATING A REPORT
Updating a report can also be done through SMS

Recipient
Schools

To: DCP Helpdesk System

UPDATE<space>
TICKET NO.<space>
MESSAGE.

Example: UPDATE
20150101-1 Two new
computer needs repair.
Your message will be
added to the logs under
your ticket profile
 Technical support - UPDATING A REPORT
Updating a report can also be done through SMS

Recipient
Schools

Fr: DCP Helpdesk System

This is DepEd DCP Helpdesk

you have successfully
sent an update to
ticket #####-##. If you wish to
check on the status go to
dcphelpdesk.deped.gov.ph and
click on DCP. Your username is
your ticket number and your
password is $@!%s. Keep this Your message will be
message for future reference.
Thank you for filing.
added to the logs under
your ticket profile
Technical support - UPDATING A REPORT
Updating a report can also be done through SMS

DCP Supplier

Fr: DCP Helpdesk System

This is DepEd DCP Helpdesk. A

recipient school added a new log
to one of your supporting ticket
with the following message:
#####-## message For more
details, log in to
dcphelpdesk.deped.gov.ph
 Technical support - ENDING/ CLOSING A TICKET

Recipient
Schools

When the issue has already been

resolved, click on End Ticket

A warning message will appear.

Just click on End Ticket again to

confirm closing this tech support ticket.

Note:
Only School users will
be allowed to end/close a ticket
 Technical support - ENDING/ CLOSING A TICKET
Ending/closing a ticket can also be done through SMS

Recipient
Schools

To: DCP Helpdesk System

Note:
Only School users will
be allowed to end/close
END<space>TICKET a ticket
NO.<space>MESSAGE

Example:
END 20150101-1 All
computers are up and
running. Thank you.
 Technical support - ENDING/ CLOSING A TICKET
Ending/closing a ticket can also be done through SMS

Recipient
Schools

Fr: DCP Helpdesk System Note:

Only School users will
be allowed to end/close
a ticket
This is DepEd DCP
Helpdesk. You have
successfully ended your
technical support with
ticket number #####-##.
Thank you for filing.
Technical support - ENDING/ CLOSING A TICKET
Ending/closing a ticket can also be done through SMS

DCP Supplier

Fr: DCP Helpdesk System

This is DepEd DCP Helpdesk. A

recipient school ended a
technical support with the
following message: #####-##
message For more details, log
in to dcphelpdesk.deped.gov.ph
 DCP Ticketing System SMS CHEAT SHEET

DCP TICKETING SYSTEM

CONTACT NUMBER:*
FOR RECIPIENT SCHOOLS 0995-3203799
*Please do not call

NOTE: KEYWORDS SHOULD BE IN CAPITAL LETTERS (i.e. DELIVERED, INSTALLED, TRAINED, etc)

SCENARIO TEXT COMMAND

DELIVERED<space>BATCH NO.<space>DR NO.<space>DATE OF DELIVERY (YYYY-MM-DD)
DELIVERED <space>MESSAGE. Example: DELIVERED 25 DR123 2015-01-01 Thank you.

INSTALLED<space>BATCH NO.<space>DATE OF INSTALLATION (YYYY-MM-DD).

INSTALLED Example: INSTALLED 25 2015-01-10.

TRAINED<space>BATCH NO.<space>END DATE OF TRAINING (YYYY-MM-DD).

TRAINED Example: TRAINED 25 2015-01-11.

ACCEPTED<space>BATCH NO.<space>DATE OF ACCEPTANCE (YYYY-MM-DD).

ACCEPTED Example: ACCEPTED 25 2015-01-11.

NEW<space>BATCH NO.<space>MESSAGE.
NEW Example: NEW 25 Unit is defective.

UPDATE<space>TICKET NO.<space>MESSAGE.
UPDATE Example: UPDATE 20150101-1 Two new computer needs repair.

END<space>TICKET NO.<space>MESSAGE.
END Example: END 20150101-1 All computers are up and running. Thank you.

dcphelpdesk.deped.gov.ph / http://121.58.236.69
 DCP Ticketing System
Ver 1.0 February 2016
The DCP Ticketing System was developed in partnership with the City Government of Laguna