COMPETENCE PROFILE

1. ORGANISATIONAL SETUP

JOB TITLE / FUNCTION Goods Flow Co-worker / Retail Logistics

REPORTS TO Goods Flow Team Leader

MATRIX -

2. PURPOSE

PURPOSE OF FUNCTION PURPOSE OF JOB

A brief description of the function and how it contributes to the business of IKEA. One A brief description of the job and how it contributes to the purpose of the function. One
paragraph maximum. This purpose represents all jobs relating to this function. paragraph maximum.

To contribute to a great meeting with the customer in
all sales channels by ensuring a consistently high
availability of our offer, with high quality and at lowest
possible total cost.
To take responsibility as part of the goods flow team for
the completion of the replenishment process in the
most efficient, commercial and safe way possible before
the store opens. In addition, secure the goods flow
operations necessary for preparing/picking orders for
customers.
To develop and use knowledge and experience of IKEA
operations, including the IKEA tools and expertise of
colleagues in the goods flow team to achieve the agreed
goods availability for customers at the lowest possible
costs.

3. ASSIGNMENT up to 10
Up to 10 job-specific key tasks the jobholder has to undertake to achieve the purpose described above. 10 bullet points maximum with one single task per bullet point.

Contribute to the highest goods availability for customers by the correct and on-time execution of the store goods
flow tasks.
Contribute to the agreed goals of the action plan in the daily work.
Perform effectively the store goods flow operation and administrative tasks that support an efficient goods flow
process.
Work according to inventory and administrative guidelines to maintain the data integrity of the inventory in order
to maximise product availability for customers.
Commit to all IKEA health, safety and security rules and requirements, and actively help colleagues to prevent
Inter IKEA Systems B.V. 2013

any incidents involving co-workers, customers, equipment and building.

Contribute to optimised goods flow operations in the store by working in a lean, simple and cost-conscious way
using and sharing good examples.
Be available to support colleagues in the department and other areas of the store when required.

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 4. COMPETENCES
Competence is knowledge, motivation and capability to perform in all situations and activities the assignment requires.

A JOB-SPECIFIC KNOWLEDGE up to 10 B MOTIVATION up to 5

The determined job-specific knowledge that is required to achieve the purpose of this This section is about the identified key motivators
job. Contains up to 10 job-specific knowledge items, listed as bullet points. that are essential to have for this job. Contains up to 5 items, listed as bullet points.

Skilled in retail and/or logistics processes, tools and The IKEA values truly reflect personal values.
working methods. Eager to develop constantly and demonstrate a
Familiarity with the IKEA Brand, culture and values, willingness to increase skills to benefit IKEA retailing
and organisational structure. and grow personally.
Interested in home furnishing, peoples life at home
and the IKEA product range.
Enjoy taking personal initiative and exceeding goals.
Enjoy working with logistics in a fast-paced and
constantly changing retail environment.

C CAPABILITIES
JOB-SPECIFIC CAPABILITIES up to 5 LEADING MYSELF
Any items that were found to be specific to the job. 5 bullet points maximum. Applying behaviours with each other
Values create identity, togetherness and strength among IKEA co-workers. Values form
Ability to prioritise and organise individual work duties the IKEA culture.
to make the most efficient use of time available. As an IKEA co-worker you are not only led, you also take responsibility for leadership by
leading yourself.
A flexible approach/open to change.
With your way of turning values into behaviour and with your competence you take your
Good personal discipline and attention to detail. part in maintaining a strong IKEA culture.

Confident in approaching and talking to people and

demonstrating a friendly manner when approached by
colleagues.
Ability to work during early and late hours of the day.

5. RECOMMENDED KEY PERFORMANCE INDICATORS (KPIs)

Relevant KPIs that will help to find out if the purpose has been achieved

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 6. PREVIOUS EXPERIENCE AND SKILLS
What previous experience and skills are required before the job can be taken up?
The entries consider three dimensions: essential (top), preferred from externals (bottom left) and preferred from internals (bottom right).

A ESSENTIAL FOR PARTICULAR JOB

Ability to apply and take personal initiatives.

Enthusiastic about work and working with others in a team.
A flexible approach/open to change.
Good personal discipline.
Good attention to detail.
Experienced in following action plans and working methods through guidance from managers.
Ability to prioritise and organise personal work tasks in order to make the most efficient use of time available.
Ability to work during early and late hours of the day.
Computer literate.
Ability to make things happen in a fast-paced retail environment.
Ability to use technical equipment.

B PREFERRED FROM EXTERNALS C PREFERRED FROM INTERNALS

Desire to work for a values-driven company. An understanding of IKEA organisations and how logistics
Experience of working in a fast-paced retail or works in IKEA retail operations.
logistics environment. Knowledge of the IKEA Concept description, including the
Experience and interest in retailing and/or home IKEA vision and business idea, IKEA culture and values,
furnishing. and how the IKEA business advantage is created.

Planed revision date T3/FY15

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