AMY MUCHKO

Minneapolis, MN 55417 | C: (612) 385-2146 | muchkoamy333@gmail.com

Summary
A conscientious and self-motivated individual with a passion for people and a community
mindset. I communicate with empathy and authenticity that makes my work a key
element of a successful team and to the achievement of organizational goals. In
customer-facing situations, I exemplify my dedication to helping individuals achieve
their best and to a positive guest experience.

Skills
Extensive experience working with
diverse populations.
2 years of recent customer service
experience in a tourism & hospitality
environment.
Recent computer training in
Microsoft Office Suite able to quickly
learn new applications.
Strong communication skills and
crisis counselling roles.
History of dependability and
professionalism.
Proven ability to open and close
businesses according to store
procedures.

Experience
Residential Housekeeping & Cleaning Services Jul 2002 to Current
Self Employed Housekeeper Minneapolis, MN
Operated a sole proprietorship house cleaning business serving residential
customers in the Minneapolis metro area.
Estimated and negotiated with prospective clients to provide regular cleaning
services.
Handled billing and scheduling of cleaning appointments.

Sales Associate Sep 2015 to Current

Travel Traders Minneapolis, MN
Providing excellent customer service to guests of the Marriott City Center Hotel
requiring good communication skills in order to ensure a positive customer
experience.
Cash handling and credit sale processing using a POS system.
Responsible for daily close out paperwork and preparing bank deposits.
Key holder responsible for opening and closing procedures, security, and service
recovery.
Serves as the first point of contact for the business to the guest.

Photo Lab Technician / Cashier Feb 2008 to Aug 2008

Walgreens Minneapolis, MN
Responsible for the photo developing and service counter requiring attention to
detail and following technical procedures.
Delivered excellent customer service to all guests in order to ensure repeat
business.
Processed cash and credit transactions quickly and accurately using a POS.
 Guest Service Team Member Apr 2006 to Dec 2007
Target Minneapolis, MN
Provided fast fun and friendly service to clients across several departments
including customer service, cashier, and sales floor.
Utilized great communication skills with team and customers in order to complete
projects and ensure a positive visit to the store.
Served as a personal shopping assistant to guests in order to assist with locating
and purchasing products.

Barista Jun 1999 to Sep 2001

Hard Times Cafe Minneapolis, MN
Provided quality beverages to ensure a positive customer experience and ensure
repeat business.
Proven dependability opening and closing store and preparing bank deposits.
Consistently met daily sales goals through upselling and consistent delivery of
excellent customer service.

Education and Training

High School Diploma 1995
Loring Nicollet Bethlehem High School Minneapolis, MN

Customer Service & Hospitality 2017

Dakota County Technical College Rosemount, MN
Completing an intensive 10-week hospitality focused program in customer care,
service recovery, and guest relations.

Professional Development Training 2017

Twin Cities RiSE Minneapolis, MN
Developed skills related to professional writing, public speaking, and appropriate
workplace communication including conflict resolution, feedback, mediation, and
teamwork.
Demonstrated proficiency in Microsoft Word, Outlook, Internet access,
keyboarding.

Volunteer Activities
Sisters Camelot (Minneapolis)
Picked and packed food items for the mobile food shelf. Delivered support and
compassion for individuals with significant economic barriers.

Mennonite Community (Minneapolis)

Volunteered as a cook and server for the weekly community meals. Helped the
organization to provide shelter, clothing and other support services for individuals in
poverty.

Love Lines (Minneapolis)

Volunteered as a crisis counselor in a call center environment providing crisis support
services. Also served as the first point of contact for visitors to the resource center and
processed direct mail and other event marketing materials in an administrative
capacity.

American Red Cross (Minneapolis)

Served as a Community Health Worker delivering presentations to youth on STD's and
other health issues. Helped the organization to raise funds for disaster relief kits and the
"Aliveness Project" serving individuals with HIV/AIDS.