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Steven Mutschler Resume May 2017v1
Steven Mutschler Resume May 2017v1
Steven Mutschler Resume May 2017v1
Mutschler
7719 South Scepter Drive Apt #4
Franklin, Wisconsin 53132
(414)304-1968
CompTIA A+, Network+ and Security+ Certified
Ceritified Help Desk Profressional, HDI DST
Professional Experience
Areas of Strength:
Technical Proficiencies:
Platforms and Applications: Lotus Notes, IBM Client Access, Cisco VPN,
ATT Global Network Client and a multiplicity of task specific industry
related applications. Lotus Notes DominoNovell Netware, Microsoft Active
Directory, IBM iSeries AS/400, Windows XP, Lotus Notes Visual Help Desk
used for ticketing system.
Hardware: Dell Latitude and Precision laptops and Optiplex desktops,
Linksys Routers, Dell and HP printers
Tasks performed: End-user phone support including first call resolution
and documented ticket escalation to 2nd and 3rd level technicians. Software
installation via CD, network and remote control processes. System
administration including but not limited to, granting rights accesses to
shared folders and databases, creation of new end-user accounts and
rights accesses based on business unit needs for those accounts. Detailed
documentation of new support and IT department processes. Assist
network administrators in daily, weekly and monthly backup processes
and sending tapes off-site. Imaging laptops and configuring the standard
software that were part of the image. Performed deskside issue resolution
and provided education and insight to end-users to improve productivity.
Areas of Strength:
Technical Proficiencies:
Education:
STI Knowledge
Boot camp in Help Desk professional soft-skills
Obtained Certified Help Desk Professional certification (CHDP)
CED Solutions
Boot camp for CompTIA Network+ exam candidates
Obtained CompTIA Network+ certification
Boot camp for CompTIA Security+ exam candidates
Obtained CompTIA Security+ certification