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Customer Leads Generation Program: Project Concept Note (PCN)
Customer Leads Generation Program: Project Concept Note (PCN)
Customer Leads Generation Program: Project Concept Note (PCN)
May 2017
Page 1
Ignite Power Limited
www.Ignite.Solar
ASCOMA ASSURANCE
1. Background
Early last year, the government set a target of eliminating kerosene lamps in homes all over Rwanda by 2018.
In line with the above government commitment, IGNITE POWER LTD needs to be part of this initiative and be a part of
Kerosene Lamp eradication campaign.
Dubbed URUMURI KURI TWESE (Light for everyone), the project aims at enhancing our marketing engine to bolster
this project.
2. Objectives
Customer Benefits:
Business Benefits:
3. Proposal
This proposal is to launch a loyalty program to the entire base of both Prepaid & Postpaid customers.
The program will majorly reward loyalty points based on customer usage. The usage will cover all revenue avenues
including Data, Voice, SMS, VAS, and Airtel Money
On-Net minutes
On-Net SMS
Data Bundles
Phones
Dongles (Modems)
Page 2
Ignite Power Limited
www.Ignite.Solar
ASCOMA ASSURANCE
4. Business Case
10. Apart from Platinum, Diamond and Postpaid customers, all customers enrolling to the program will start from
entry tier and will be upgraded depending on usage.
5. Product Catalogue
Page 3
Ignite Power Limited
www.Ignite.Solar
ASCOMA ASSURANCE
Reward Product Type Product to Reward Cost of the Product Required Points Required Spend RR Revenue Earnings per Cost per point
1 Minute
2 Minutes
5 Minutes
On-Net Minutes 10 Minutes
20 Minutes
25 Minutes
30 Minutes
1 SMS
2 SMS
ON-Net SMS 5 SMS
10 SMS
20 SMS
Daily 25 MB
Daily 50 MB
DATA Weekly 80 MB
Night Pack 1 GB
Diamond and Platinum customers will be enrolled automatically; customers in other value segment will opt-in
individually.
Segment Subscribers September Usage Monthly Cost Net Usage(New) Incremental Usage Target Growth Additional Usage
Diamond
Platinum
Others Usage
Estimated Opt-in
Total
Summary
6. Mechanics
Dial USSD *141# and select option 1 or Direct string *141*1# to enroll
SMS ENROLL to 141 and enroll
Call MAMO (141) to enroll through IVR
Page 4
Ignite Power Limited
www.Ignite.Solar
ASCOMA ASSURANCE
Call to Call Centre and enroll via the GUI (Graphical User Interphase)
Enroll from Airtel Shops and Franchise Shops through the GUI
Enrolment
De-enrolment
Redemption
Product List
Check points
More
1. Enrolment:
Welcome to the Airtel Loyalty Program, earn points from now on when you talk, SMS, use DATA, Airtel
Money! Or KYC
7. Implementation
Phase 1:
The program will be open to only prepaid customers
HV customers (Diamond & Platinum) will be enrolled automatically
Page 5
Ignite Power Limited
www.Ignite.Solar
ASCOMA ASSURANCE
8. Communication Strategy
The Airtel Loyalty program will be communicated both ATL & BTL using the mechanisms below.
Radio and TV
Digital Media
Posters & Fliers
SMS broadcasts
Out bound Dialers (OBD)
EOCN (end of call notifications)
Balance Check
Dear Valued Customer, thank you for choosing Airtel. We value your partnership and glad to inform that we have
launched a reward program just for you. Start earning points as you use all our products and services. Dial *141*1# to enrol
to Airtel Loyalty Program
9. Picture of Success
In order to track the success of the Airtel Loyalty Program, we will need monthly and daily tracker as shown below.
Months REC Base Enrolled REC Churn % Churn % Enrolled Decrement MOU Points Earned Ponts Redeemed
Cost ARPU
Daily Tracking
Page 6
Ignite Power Limited
www.Ignite.Solar
ASCOMA ASSURANCE
Date REC Base Cumulative Enrolled Customers % Participation De-enrollments per day Cumulative De-enrollments Points earned per day Cumulative Redemptions
1-Jan
2-Jan
3-Jan
4-Jan
5-Jan
6-Jan
7-Jan
8-Jan
9-Jan
10-Jan
To track inactivity to see whether overall inactivity is reducing in the 4-90 day band.
Redemptions will be measured per day per reward item.
To track enrolled customers per inactivity band per segment.
To track enrolled customers per segment.
Decrement of the customers on the loyalty program versus that of customers not on the loyalty program.
10. Approvals
Page 7
Ignite Power Limited
www.Ignite.Solar