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Itil Foundation Practice Questions
Itil Foundation Practice Questions
Itil Foundation Practice Questions
Q:1
Which of the following activities should a service owner undertake?
1. Representing a specific service across the organization
2. Updating the configuration management system (CMS) after a
change
3. Helping to identify service improvements
4. Representing a specific service in change advisory board (CAB)
meetings
a) 2, 3 and 4 only
b) All of the above
c) 1, 2 and 3 only
d) 1, 3 and 4 only
b) Service operation
c) Service design
d) Service strategy
a) Priority-based SLA
b) Technology-based SLA
c) Location-based SLA
d) Customer-based SLA
d) Incident management
a) Service optimization
b) Service transition
c) Service design
d) Service strategy
c) Asset information
b) A major problem review is run as part of the change advisory board (CAB)
by the change manager. It is conducted after the request for change (RFC)
to resolve the problem has been accepted
c) Knowledge management
a) 1 and 2 only
c) 2 and 3 only
d) 1 and 3 only
a) 3 only
b) 1, 2 and 3 only
c) All of the above
d) 2, 3 and 4 only
a) Capabilities
b) Cost
c) Risk
d) Value
a) Supplier management
b) Service level management
c) Service portfolio management
d) Demand management
a) Yes if they are an external customer as they are paying for the
service
d) Yes the service provider should ensure that all requests for new
services are fulfilled
a) Customers
b) IT Senior management
d) Suppliers
a) 1 only
b) 2 and 3 only
c) 1, 2 and 4 only
d) All of the above
a) 1 and 2 only
b) 3 and 4 only
c) 2 and 4 only
d) All of the above
b) 1 and 3 only
c) 2 and 3 only
d) 1 and 2 only
a) Process metrics
b) Service metrics
c) Personnel metrics
d) Technology metrics
b) The problem record remains open and details of the workaround are
documented within it
c) The problem record remains open and details of the workaround are
documented on all related incident records
A. Strategic customers
B. External customers
C. Valued customers
D. Internal customers
A. 1 only
B. 2 onlY
C. Both of the above
D. Neither of the above