National Accommodation Standards

THE FIVE STAR GRADING SYSTEM FOR ACCOMMODATION ENTERPRISES

There are five levels of accommodation standards ranging from one to five stars

applicable to hotels, resorts and apartment hotels. To obtain higher stars, progressively

higher service and facility quality, facility condition and improved business practices like

environmental management, which are determined by a points system should be provided

across all areas. A total of 1000 points have been set as the maximum number of points

that can be achieved by Hotels, Resorts, and Apartment Hotels.

Star Grading Total Score

1 Star 25-40% achievement (251 to 400 points) These enterprises
appeal to budget minded travellers. There is a limited range of
facilities and services
2 Star 40-55% achievement (401 to 550 points) - These enterprises
appeal to the tourists seeking more than basic accommodation.
They offer expanded facilities and higher level of comfort.
3 Star 5570% achievement (551 to 700 points) These enterprises
offer a very good level of accommodation. There are more
spacious public areas, higher quality facilities and a greater
range of services.
4 Star 7085% achievement (701 to 850 points) - These properties
are upscale in all areas. Accommodation is refined and stylish.
Service is responsive, often including an extensive array of
facilities.
5 Star 85-100% achievement (851 to 1,000 points) - These properties
reflect the characteristics of luxury and sophistication. The
facilities are world class in every manner and the meticulous
service exceeds all guest expectations.
 The criteria are divided into seven (7) dimensions that are common to the Hotels,

Resorts and Apartment Hotels. The percentage that these dimensions contribute to the

total score is shown in the table below:

Business Area Hotel

Arrival & Departure 10%
Public Areas 10%
Bedrooms 30%
Bathrooms 15%
Food & Beverages 15%
Amenities 10%
Business Practices 10%
Total 100%

Mandatory and minimum requirements have also been established. Mandatory

(M) requirements for entry into the grading scheme and Minimum (m) requirements for

entry in grade levels.

MANDATORY M REQUIREMENTS

Security (1 5 Stars) Professional security in place 24 hours at main entry point.

Property and security services designed to ensure guest safety at all times

Reception Service Hours (1 2 Stars) Reception service available 16 hours

Luggage Services (1 5 Stars) Left luggage services available without dedicated

space

Other Arrival / Departure Aspects (1 5 Stars) Guests must be provided with

Official Receipt on departure

Public Areas Room Climate (1 5 Stars) All enclosed public areas are

ventilated or have temperature control initiatives and maintain a temperature

 between 20 25 degrees year round; except in areas where elevation is 2,000ft

above sea level

Bedroom Accessories and Amenities (1 - 5 Stars) Drinking water and one

glass per guest

Bedroom Cleanliness (1 - 5 Stars) All rooms are cleaned daily and all beds are

made daily Waste bin provided and emptied daily

PWD Room (1-5 Stars) one for every 50 up to 150 rooms, and 1 for every 100

rooms thereof

Bathroom (1 5 Stars) Baths and / or showers with functioning hot and cold

water. Hot water reaches 38 degrees within 20 seconds. Toilet system in working

order

Toiletries Availability (1 5 Stars) Toilet paper provided

Food and Beverage Availability of Restaurants (1 5 Stars) Breakfast room

available

Kitchen Quality of Appliances (1 5 Stars) Compliance with Health and

Sanitation Code of the Philippines

Amenities Guest Services (1 3 Stars) Room Services availability for

minimum of 12 hours

Business Practices (1 5 Stars) Emergency and fire evacuation procedures are

followed and in place. Backup generator or emergency power is available,

capable of providing full power. Resort meets all current regulations and

legislative requirements to operate a Resort (Air pollution, Sanitary Code, Fire

Code, Accessibility Law).

 MINIMUM m REQUIREMENTS

Bedroom Room Size (including bathroom)

o 1 Star: 16 sq. m

o 2 Star: 18 sq. m

o 3 Star: 20 sq. m

o 4 Star: 25 sq. m plus minimum 2% of rooms are suites

o 5 Star: 30 sq. m plus minimum 5% of rooms are suites

Bedroom Accessories and Amenities

o 2 5 Stars: In-room compendium with basic information on emergency

contacts

o 3 5 Stars: Tea / coffee facilities in room. Telephone provided in each

room with direct dial. In-room compendium with extended information

including minim bar price list and restaurant menu.

o 4 5 Stars: In-room compendium with extensive regional information on

what to see and do

Entrance / Exit & Parking (4 5 Stars) Valet parking provided

Reception Service Hours (3 5 Stars) Reception service available 24 hours

Porter Services (3 5 Stars) Porter Services are available

Food and Beverage Availability of Restaurants

o 3 5 Stars: Full service restaurant open 7 days a week (including

breakfast)

o 4 5 Stars: Additional specialty restaurant / fine dining

Amenities Guest Services (4 5 Stars) Room Service 18 24 hours