DELL INDIA SUPPORT AND SERVICES

CONTACT MATRIX FOR LOGGING CALLS

VOICE SUPPORT - 9 AM - 6 PM :: Monday - Friday

Products Toll FREE Line Toll Lines (For Non-BSNL and Mobile phones)

Toll Free: 1800-425-8045 > Option Your City STD Code + 6000.3355
2 > Option 1 +91.80.2506-8032 (Ex: 022.6000.3355 for Mumbai)
Installation
9 a m - 6 p m :: Mon - Fri (Standard Charges Apply) Local Call Charges - Any location
in India

Your City STD Code + 6000.3355

DESKTOPS
+91.80.2510.8032 / 8034 (Ex: 022.6000.3355 for Mumbai)
NOTEBOOKS 1-800-425-8045
(Standard Charges Apply) Local Call Charges - Any location
ENTERPRISE - CORE
in India

Client & Enterprise- Gold Support 1-800-425-9045

Pro Support - Client

1-800-425-2069
(24x7)
Pro Support - Enterprise
1-800-425-2070
(24x7)

EMAIL SUPPORT - 9 AM - 6 PM :: Monday - Friday

Products
Notebooks; Desktops;
Workstations;
http://support.ap.dell.com/support/supportrequests/apj/create.aspx?request=true&c=in&l=en&s=gen
Client Prosupport TS
Enterprise - CORE Mailbox
Enterprise - Pro-Support Mailbox

CHAT SUPPORT - 9 AM - 6 PM :: Monday - Friday

http://supportapj.dell.com/support/topics/topic.aspx/ap/shared/support/chat/en/hardware_chat?c=in&l=en&s=lca&~mode=popup
Note:- Chat support is not available for servers.
 ESCALATION MATRIX

NEW INSTALLATIONS & FIELD SERVICES SUPPORT

Products 1st Level 2nd Level 3rd Level

Jacqueline C Dinesh Subramaniam

Rohit R
Installation Sr. Planner PMO Installation Manager
Manager - Services Delivery
New System Installation +91.80.2510.8179 +91-80-2510.6092
+91.80.2510.8290
Jacqueline_Conlon@Dell.com Dinesh_Subramanian@dell.com

Reshma Manuel Heerak Dutt

Global Field Services
Onsite & Carry-in Support
(LE/PUB/CSMB)
Ops Team
Partner Manager I Partner Manager II
+91.80.2510.8741
+91.80.2510.8108 +91.80.2510.8948
Dell_Ops@Dell.com
reshma_manuel@Dell.com heerak_dutt@dell.com

Warranty Support Baburaj NJ BV Sreenath

Status of On-site Logistics Advisor Manager
Parts Support +91.80.2510.6113 +91.80.2510.8779
(DLP) baburaj_nj@Dell.com Sreenath_BV@Dell.com
 CLIENT TECHNICAL SUPPORT
Products 1st Level Contact 2nd Level Contact 3rd Level Contact
Santosh Hegde
Team Manager
+91.80.2510.8606
santhosh_hegde@Dell.com

Naveen PV
Team Manager
+91.80.2510.6684
naveen_pv@Dell.com
CLIENT CORE
(Optiplex & Latitude) Anil R
Team Manager Ravi Krishnamurthy
Sandeep Chopra
+91.80.2510.8468 Director Services
Sr. Manager Services
anil_r@Dell.com ravi_krishnamurthy@dell.com
sandeep_chopra@dell.com
TS_Escalations@Dell.com
+91.80.2510.8143
Suraj Vijayan +91.80.2510.8348
Team Manager
+91.80.2510.8283
suraj_vijayan@Dell.com
Gururaaj .D
Team Manager
+91.80.2510.6528
Gururaaj_D@Dell.com
CLIENT PRO-SUPPORT
(Optiplex, Latitude & Workstation) Yathish Shivanna
Team Manager
+91.80.2510.8295
yathish_shivanna@Dell.com

Augustine JT RadhaKrishna PN
Vostro (SMB)
Team Manager Area Manager
Desktops/Notebooks
Augustine_JT@Dell.com Radhakrishnan_PN@Dell.com

Beng Keat Low

XPS Notebooks Team Leader
beng_keat_low@Dell.com

ENTERPRISE TECHNICAL SUPPORT

Products 1st Level 2nd Level 3rd Level
Shoban Babu
Team Manager
+91.80.2510.8949
ENTERPRISE - CORE Shoban_Babu@Dell.com Ravi Krishnamurthy
Servers , Storage Sandeep Chopra
Sandeep .R Director Services
Sr. Manager Services
Team Manager ravi_krishnamurthy@dell.com
sandeep_chopra@dell.com
+91.80.2510.8588 TS_Escalations@Dell.com
+91.80.2510.8143
sandeep_r@Dell.com +91.80.2510.8348

Biju CT
ENTERPRISE PRO-SUPPORT Team Manager
Servers & Storage +91.80.2510.8217
(ProSupport for Ent, IT & End User) Biju_CT@Dell.com

Note to all Customers who have Gold/Pro-Support warranty on Enterprise products: When you log a call for any technical issues, please ask the Dell
Technical Support Specialist to engage the duty Technical Account Manager (TAM). Second Level Escalation point is Mr. Ravi Gutta, Senior Manager,
who can be reached on 98451-30732