HCL Technologies Ltd.

- Business Services Company Profile

HCL Technologies Limited pioneered third party BPO (Business Process Outsourcing) industry in India by launching HCL Business
Services (formerly HCL BPO Services) in 2001. HCL Business Services provides 24X7, multi-channel and multi-lingual support in 8
European languages. Over 11,500 professionals operate out of 26 delivery centers across US, UK, APAC, Europe and America. HCL
Business Services focuses on key industry segments such as Financial Services, Health Care Services, Telecom, Energy & Utility,
Public Services, Manufacturing, Retail & CPG, Media and Publishing, and Logistics. In addition to providing vertical industry specific
solutions, HCL Business Services provides the following cross industry horizontal solutions: Finance & Accounting Outsourcing, Human
Resources Outsourcing, Customer Relationship Management, Knowledge Process Outsourcing, Technical Support Services and
Supply Chain Management (SCM).

HCL also pioneered the multi-country delivery and the platform business model. With over a decade of industry experience, and
Fortune 500/Fortune Global 500 customers, HCL today pursues a revolutionary maturity level where a new form of BPO called
Transformational BPO is evolving which involves Full Process and Multi-Process outsourcing. This strategic decision to evolve from
the traditional contact center model to the more holistic Business Services model is to effectively address the evolving requirements
and expectations of BPO customers worldwide. HCL leverages its strengths in IT to provide customers the benefits of a complete
outsourced experience.

HCLs Next Gen BPO services

Vertical aligned strategy with horizontal centers of Excellence
Innovation and improvement-led solutions with transformation as the arrow head
End to end service offering bringing together people, technology and process
Delivering through Integrated global delivery centers
Flexible business models and value based pricing
Collaborative business partnership approach
Delivering from Employees First Customers Second (EFCS) platform

The following are some of the global accolades HCL Business Services has received:
HCL ranks in the 'Leaders Category' of IAOP's 2012 Global Outsourcing 100 Service Providers List
HCL won the award for 'Market Facing Innovation' at the NASSCOM Innovation Awards 2012
HCL was conferred with the following recognitions at the Contact Centre World's Top Performers Conference 2011
Best in Customer Service
Best Incentive Scheme
HCL is listed as a Challenger in Gartner's report Magic Quadrant for Comprehensive Finance and Accounting BPO
Global
HCL won awards for Innovative Recruitment and for Managing Health at work at the Asias Best Employer Brand
Awards 2011
HCL was felicitated with the prestigious 'National Best of All Awards' on Economics of Quality at the QCI-DL Shah
National Awards 2011
HCL was conferred with the 'Operational Excellence and Quality' Award at the BPO Excellence Awards 2010-11

HCL Technologies Ltd. - Business Services, #84, Block III, Greams Road, Thousand Lights, Chennai - 600006. India
Ph: 91-44-6622 5522 | Email: marketing.bpo@hcl.com | www.hclbpo.com