Professional Documents
Culture Documents
Conflict Management
Conflict Management
What is conflict?
SOURCES OF CONFLICTS
RELATIONSHIP PROBLEM
SUGGESTED RESPONSES:
LISTEN
DATA PROBLEM
SUGGESTED RESPONSES:
INFORMATION NEEDED
STRUCTURAL PROBLEM
SUGGESTED RESPONSES:
IDENTIFY THEM
VALUES DIFFERENCES
SUGGESTED RESPONSES:
INTEREST PROBLEM
SUGGESTED RESPONSES:
AGREEMENT
MEDIATION A dispute resolution method whereby a neutral and mutually acceptable third party
helps the disputing parties engage in a settlement process. The decision on how to resolve the conflict
or the final choice of the solution to the issues in dispute rests on the disputants themselves.
ARBITRATION the third party, based on the information presented to him by the disputants and based
on his own investigation of the case, provides the best possible solution subject to the concurrence of
the disputants.
MERITS OF MEDIATION
Economic decisions
Rapid settlements
Customized agreement
Personal empowerment
TYPES OF MEDIATION
Co-mediation conducted by a team of two or more impartial and neutral third parties to assist
the participants arrive at an acceptable settlement to a conflict
MEDIATOR TO:
6. Reaching closure
Review the agreement reached by parties
Ask parties to confirm if that is what they want
Ask questions to help parties develop procedures in implementing the agreement
Check parties level of procedural and psychological
satisfaction to ascertain that agreement is doable
7. Written agreement
Guidelines in Co-Mediation
Address: Purok 1, Pob. San Isidro Address: Purok 3, Pob. San Isidro
2. Ben agrees to stop telling other people of Joses act of evading from
his obligation
4. Jose will pay the said amount in 2 months from February to March 2010.
Signed _____________________________ __________________________
Date_______________________________ ___________________________
Mediator(s)_________________________ ___________________________
EFFECTIVE COMMUNICATION
ACTIVE LISTENING
TIPS:
Take Note
PITFALLS:
PROBING
TIPS:
PITFALLS:
Relates to:
Recognizing success
TIPS:
Use I messages
REFRAMING
TIPS:
Listen
Ignore garbage
FRAMING
TIPS:
Neutral
Civil cases, settlement of estates, and cases covered by the Rule on Summary Procedure,
except those which by law may not be compromised