The YMCA was founded by George Williams on 7 June 1844 -172 years ago in London, who was

typical of the young men drawn to the cities by the Industrial Revolution. This club was
established for the development of healthy body, mind and spirit and on Christians principles.

YMCA is engaged in a wide variety of charitable activities including athletic facilities, holding
classes to promote different skills, Christianity, and humanity. Hong Kong, India, Mexico,
Uruguay, USA and Venezuela. The universities offer a wide variety of course on different levels.
YMCA is a centre of community where friendship is formed and family ties are strengthened. The
various programmes of YMCA include.

Development programme for Children and Youth.

Health, Fitness and Recreation.
Childcare.
Day and Resident Camping.
Employment Training.
Community outreach and New comer services.
International level and education.
Leadership Development and Recognition.

Full member of the world Alliance of YMCA since 1891.

The international coalition of the YMCA University brings together universities from all over the
world including Brazil, England and Germany. It is well-known for its hostel facilities.

In India, Head Quarters of YMCA is situated in DELHI.

 MISSION:
YMCA focuses on issues of youth, women and children. Its membership is open to all, regardless
of sex, creed or color. The Association is committed to democratic values of the country,
pluralism amidst diversity, justice and peace, equal opportunity, especially for the
underprivileged and marginalized, urged by the teachings and life of Jesus.

VISION:
The Vision of YMCA is to provide the highest standard of services and facilities to its members
without disturbing the surrounding environment and the neighborhood.
 Organization structure
The hierarchy of YMCA contains three levels:

BOARD OF
DIRECTORS

C.E.O

HRM FINANCE CULTURAL

 Organization working style-Services
Eco-Friendly approach
Special services regarding water treatment.
They use different methods to save electricity.

Services:
YMCA provides facilities of International Standard.
International facilities of GYM for fitness.
Yoga.
Cafeteria.
Restaurant.
Movie theater.
Swimming pool.
Garden area.
Cricket coaching.
Indoor Lawn tennis.
Badminton.
Volleyball.
Indoor games.
Conference hall.
Banquet hall.
Area for Athletes.

Employee Relation
Employees are given leave benefit, P.F, Gratuity, Uniform, and On-duty Food.
There is also system for employees to provide their feedback.
Employee performance is measured yearly in annual general meeting by Board of
Directors.
Performance of employees is also measure for Promotion.
Employee grievances are solved by special committee.
Management expert is appointed to help employees to improve.
Recruitment of employees is also done through advertisement and expertise.
Member Relationship
Festival celebration.
Events.
Quality services.
Timely conveyance of events.
Monthly meetings.
Feedback from members.
Corrective steps against members complaints.
Believe in Words from Mouth.
Qualified food and beverages managers appointed for quality of food.

Infrastructure

International quality.
Engineers, operating officer and housekeeping appointed for maintenance.
Presently they won National Award for best Architecture in 2012.
Observation
Cleanness
Polite behavior
Positive Internal environment
Helpful behavior
Good communication system

Learning from visit

To get success in hospitality sector following points should be considered

Quality service
Public relation
Financial management
To create trust and faith among employees and members
Believe in motto Customer are king.
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Questions we asked while visit

1. What is your organization hierarchy?

2. What is your internal communication channel?
3. What makes you an ecofriendly organization?
4. What is your work pattern (high standard of service, facilities and environment)?
5. How do you attract your customers?
6. Do your organization provide any extra amenities or facilities to attract your members?
7. How your organization is different from other other at level of service?
8. What is your intake ratio of members?
9. What is your member retention ratio?
10. Currently which events ymca organize at global level?
11. Ymca is known for charity work do you contact ngo for this purpose or do it by yourself?
12. Which events ymca organize at daily basis?
13. Effect of external consequence of org. activities on employees motivation?
14. Future strategies for members and events?
15. How do you introduce and mange organization changes?
16. What activities you do to motivate your employees?
17. Which criteria do you consider while recruiting employees?
18. How do you get feedback from your customer?
19. How you feel to work with ymca?
20. Can you tell us your employees turnover ratio?
21. Do you prefer to go for any placement?
22. How do you train your employees?
23. How do you maintain your infrastructure?
24. How do you prepare your employees to adopt new changes?
25. What type of development you adopt for infrastructure?
26. What do you do for female rights and education?
27. Please give us any tips to be a successful manager or leader?
Presented by:
Khyati Dave
Asmita Jain
Devang Dalwadi
Mitesh Bhanushali
Rushabh Shah
Mansi Vanik