SHAVON WILLIAMS

9931 H YATT R ESORT D RIVE A PT 1421

S AN A NTONIO , TX 78251
(H OME ) 210-520-5481 (C ELL ) 682-465-3033
E MAIL : Shavon.williams@sbcglobal.net

S U M M A RY

Project Management Coordinator with over 10 years experience in the banking and bankcard
industry. Served as a liaison and engaged internal and external personnel in the identification of new
or revised system parameters or options to meet business needs or product offering. Facilitated and
led change readiness function, investigated, resolved and recommended process improvement
opportunities. Established procedures for Client Services daily operations, reducing administrative
cycle time by 18%. Assisted consulting firm in implementation of policies and procedures to improve
employee relations and absenteeism. Provided internal and external support for de-conversions of
clients’ accounts from the FDR platform. Traveled to client site to execute successful start-ups and
conversions of credit card portfolios and train employees and provide support on the First Data
Resource Credit Card Platform. Provided support such as problem resolution and information
regarding system structure to internal and external clients.

TECHNICAL SKILLS

Project Management Trouble Shooting

Customer Service Training and Presentations
Proprietary Project Management Software CICS
Access TSO (mainframe OS) Window9x
Excel Word
PowerPoint Lotus
Visio Data Choice
Get Paid Accounts Receivable Software Goldmine/ Bann Database

PROFESSIONAL EXPERIENCE

UNITED SERVICES AUTOMOBILE ASSOCIATION (USAA) San Antonio, TX 2007-2010

Business Rules Analyst

♦ Coordinated with internal and external resources to define business

requirement and coordinate System enhancements.
♦ Developed and maintain enterprise systems, processes, procedures,
and products.
♦ Provided recommendations for business requirements, business rules
or product offererings
♦ Executed recurring reward promotional programs, scheduled or adhoc
system parameter changes within change control methodologies.
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♦ Coordinated testing, implementation and communication plans for new
or modified system parameters, and options.
♦ Performed post-implementation testing, monitoring and reporting to
ensure functionality.

CHASE CARD SERVICES, San Antonio, TX 2006-2007

Process Analyst Sr.
♦ Performed root cause analysis for multiple processes.
♦ Investigated, resolved and recommended process improvement
opportunities to client.
♦ Facilitated Change readiness functions for policies and procedures
recommended for process improvement.

CAREERPOINTE, Dallas TX 2005- 2006

Real Estate Tax Specialist/Credit Analyst (Contract positions)

♦ Researched and collected on accounts deemed “uncollectible”, collecting over $75,000.

♦ Turned around 60+ day outstanding receivables from 18% to an average of 3.8%.
♦ Eliminated filing backlog, created new filing system that ensured critical materials were
accessible at all times.

TOWN NORTH NATIONAL BANK, Dallas, TX 2001 – 2004

Client Services Coordinator
♦ Implemented business projects to successful completion by employing project
management methodology through initiating, planning, execution and closing phases.
♦ Reconciled clients’ daily settlements by employing basic accounting methods and
practices.
♦ Traveled to client site to execute successful start-ups and conversions of credit card
portfolios and train employees and provide support on the First Data Resource Credit
Card Platform.
♦ Provided internal and external support for deconversions of clients’ accounts from the
FDR platform.
♦ Addressed and resolved client concerns or define problems for subsequent action while
working on multiple projects.
♦ Ensured policy and procedures were followed while tracking all projects and maintaining
appropriate documentation.
♦ Consulted with client to make system changes or enhancements to credit card portfolio
while acting as a liaison between the system analyst and client.
♦ Established procedures for client Services daily operations, reducing administrative cycle
time by 18%.

TOTAL SYSTEM SERVICES, INC., Columbus, GA 1995 – 2000

Project Analyst II
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♦ Executed successful start-ups, conversions and de-conversion of clients’ accounts, files
and operational function to or from the Total System.
♦ Provided support such as problem resolution and information regarding system structure
to internal and external clients.
♦ Monitored project schedules to ensure client’s processing specifications were met in
accordance with the contract agreement.
♦ Trained employees how to resolve variances for billing purposes and increased the
company’s revenue by 24%.
♦ Published “How to Start a Debit Card Program”, into DATAlink,Volume 21, Number 2,
1998.
E D U C AT I O N

Masters in Business Administration, University of Phoenix, Dallas, Texas, December 2005

Bachelor of Science, Troy State University, Phenix City, Alabama, December 1994