Kathy Emmanuel

1507 Rudolph Court, Eau Claire WI 54701

Phone: 715-529-0523
Email: kathyemmanuel@yahoo.com

Career goal:
Highly motivated administrative assistant seeking employment in a fast-paced environment. Soon-to-be
graduated with an Executive Assistant associate degree.

Summary of Qualifications
20+ years customer service experience
Microsoft Office Suite (Word, Excel, Outlook, Publisher, Access, and PowerPoint)
Excellent customer service skills
Experience utilizing a multi-line phone
Filing (numeric and alpha)
15 years supervisory skills
Screening incoming calls
Preparing of minutes

Education
Executive Assistant Program - Associates of Applied Science
Chippewa Valley Technical College Eau Claire, WI projected graduation May 2017

Presidents (Honors) List

Spring 2015
Fall 2015
Spring 2016
Fall 2016
Spring 2017

Office Personnel Seminar 2015

Team Member
Responsible for obtaining keynote speaker Chip Lutz
Phoned and emailed keynote speaker
Obtained rooms for meetings
Greeted attendees, provided seminar packet

Clerk-TypistTechnical Diploma
Chippewa Valley Technical College

Experience
Administrative Assistant Internship
Eau Claire County Planning & Development 2016
Answered phones
Created brochures and fliers
Updated permit information
Filed using numeric filing system
Updated Excel spreadsheets and pivot tables
Kathy Emmanuel Page 2

Experience continued
Customer Service Representative
EBayEau Claire WI 2014-2015
Took customer orders
Increased sales by basic cross-selling and upselling
Provided one call resolution
Ensured excellent customer service

Receptionist/Customer Service Representative

Family CounselingColumbia MO 2014
Answered phones, took messages and/or transferred to correct party
Scheduled, cancelled, and rescheduled appointments
Entered new patient information
Received payments for services rendered

Receptionist/Customer Service Representative

Cornerstone StaffingArlington TX 2012
Answered phones
Entered vehicle repair orders
Received payments and applied to the correct account
Called customers to update on vehicle repairs
Updated repair orders as necessary

Customer Service Representative

GSI CommerceEau Claire WI 2011-2012
Conferred with customers by telephone, explained products and made sales
Provided one call resolution
Enhanced revenue through cross-selling technique

Switchboard Operator
Mayo Health Systems Eau Claire WI 2008-2009
Operated communications system for hospital and clinic: including switchboard,
intercom, and two-way radio
Answered multi-line phone
Performed various clerical dutiestyping correspondence, emailing and faxing
Trained switchboard operators in Microsoft PowerPoint
Monitored alarm systems and contacted security staff as necessary

Volunteer
Community Table 2016
Pentecostal Assembly Church 1997-2010