Professional Documents
Culture Documents
Vijay Tambe - Comparative Study of Different Brands in Indian Glucose Biscuit Category With Special Reference To Parle-G
Vijay Tambe - Comparative Study of Different Brands in Indian Glucose Biscuit Category With Special Reference To Parle-G
ON
AS PER
UNIVERSITY OF MUMBAI
SUBMITTED BY
VIJAY R. TAMBE
ROLL NO - 147
{MARKETING}
BATCH 2012-2014
KURLA, MUMBAI.
I
DECLARATION
MUMBAI.
I further declare that the information presented in this project is true and original to the
best of my knowledge.
Date: Signature:
II
CERTIFICATE
I, DR. AMIT AGGRAWAL, hereby certify that the project title COMPARATIVE
VIJAY R. TAMBE during the academic year 2012-14, in partial fulfillment of the
III
ACKNOWLEDGEMENT
I would like to express my gratitude to Project Guide Dr. Amit Aggrawal Sir, for his
co-operation and extended support during the project. He is giving necessary inputs
project would not have been completed on time without the support of our
IV
TABLE OF CONTENTS
1. EXECUTIVE SUMMARY VI
4 RESEARCH METHODOLOGY 20
5 LIMITATIONS 21
8 CHAPTER 4 - CONCLUSION 39
V
EXECUTIVE SUMMARY
Parle Products Pvt. Ltd. engages in the manufacture and marketing of biscuits and
confectionaries. It offers glucose, milk, sweet and salted cream, wafer crme, cumin seed,
and cheese biscuits; chocolate, mint, cola, and tropical fruit flavored toffees and candies; and
snacks. The company offers its products in India, the Middle East, Africa, South East Asia,
the United States, the United Kingdom, Canada, Australia, and New Zealand. Parle Products
Launched in the year 1939, Parle-G was one of the first brands of Parle Products. It was
called Parle Glucose Biscuits mainly to cue that it was a glucose biscuit. Parle-G has been a
strong household name across India. The great taste, high nutrition, and the international
quality, makes Parle-G a winner. No wonder, it's the undisputed leader in the biscuit
category for decades. Parle-G is consumed by people of all ages, from the rich to the poor,
living in cities & in villages. Because of this, Parle-G is the world's largest selling brand of
biscuit.
As far as Indian glucose biscuit market is concerned there is major players like Parle-G, Tiger
and Sunfeast. The main intension behind launching Parle-G in 1939 was not just a business
decision but also a responsibility to sell affordable biscuits to Indians (during British rule) at
a time the market was flooded with costly imports. Even after 70 years the company stick to
their policy that makes the Parle-G different from the others.
The main objective is to do Comparative study of different brands in Indian glucose biscuit
category and also study the distribution and marketing strategy of Parle-G glucose biscuit
VI
and its major competitors and to analyze the strong and weak points of competitors product
and compare it with Parle-G glucose biscuit and to find out the performance of Parle-G
biscuit and its other products is also some sub objective of the study.
comparative study within the glucose biscuit brands and also consumers preferences, likes to
the brands. The data which is collected from various secondary sources like books, websites,
articles etc., states that, the Parle-Gs performance is extremely well in all department of the
marketing. Parle-G has been a strong household name across India. The great taste, high
nutrition, and the international quality, makes Parle-G a winner good. It has been found that
the Parles product Parle-G still leading in the Indian market. And the Parle-G holds currently
more than 70% market share in the Indian glucose biscuit segment whereas the Tiger and
VII
CHAPTER 1
Biscuit industry in India in the organized sector produces around 60% of the total production,
the balance 40% being contributed by the unorganized bakeries. The industry consists of two
large scale manufacturers, around 50 medium scale brands and small scale units ranging up to
2500 units in the country, as at 2000-01. The unorganized sector is estimated to have
The annual turnover of the organized sector of the biscuit manufacturers (as at 2001-02) is
Rs. 4,350 crores. As on 2013-14 it is Rs. 21,000 crore with the glucose segment according for
30% of it. The major Brands of biscuits are Parle-G, Britannia, Sunfeast, Priya
brands.
The annual production of biscuit in the organized sector, continues to be predominantly in the
small and medium sale sector before and after de-reservation. The annual production was
around 7.4 Lakh tonnes in 1997-98 In the next five years, biscuit production witnessed an
The annual Growth showed a decline of 3.5% in 2000-01, mainly due to 100% hike in
Central Excise Duty (from 9% to 16%). Production in the year 2001-02 increased very
marginally by 2.75% where in 2002-03 the growth is around 3%.The Union Budget for 2003-
04 granted 50% reduction in the rate of Excise Duty on Biscuit i.e. from 16% to 8%. The
1
9%.However the average utilization of installed capacity by biscuit manufacturers in the
country has been a dismal 60% over the last decade up to 2001-02.
Though dereservation resulted in a few MNCs, i.e. Sara Lee, Kellogs SmithKline Beecham,
Heinz etc entering the biscuit industry in India, most of them, with the exception of
On the other hand, import of biscuits, specially in the high price segment has started from
1998-99, but however, the quantum of imports has not so far increased alarmingly and has
remained at around 3.75% of the consumption of biscuits in the country in the year 2001-02.
However, recent imports from china industries cheaper verities of biscuit, needs to be
examined with cautions, especially in the context of the price as the low margin based
domestic industry, which is operating at 60 % of the total installed capital. Exports of biscuits
from India has been to the extent of 5.5% of the total production. Export are expected to grow
only in the year 2003-04 and beyond.Biscuit is a hygienically packaged nutritious snack food
available at very competitive prices, volumes and different tastes. According to the NCAER
Study, biscuit is predominantly consumed by people from the lower strata of society,
particularly children in both rural and urban areas with an average monthly income of Rs.
In recognition of industry's obligations towards the community, being a part of it, biscuit
manufacturers supply biscuits to the social welfare agencies in all States for the benefit of
school children, senior citizens and other needy sections of the society.
2
As regards the consumption pattern is concerned. surveys and estimates by industry from
time to time indicate the average consumption scenario in the four Zones have been more or
Though India is considered as the third largest producer of Biscuits after USA and China, the
per capita consumption of biscuits in our country is only 2.1 Kg., compared to more than 10
kg in the USA, UK and West European countries and above 4.25 kg in south east Asian
countries, Le. Singapore, Hong Kong, Thailand, Indonesia etc. China has a per capita
consumption of 1.90 kg, while in the case of Japan it is estimated at 7.5 kg.
In view of the meager per capita consumption even as penetration of biscuits manufactured
by the organized sector, into rural areas in India, has been very good during the last 10 years,
as also in the metro and other cities, small towns etc. However, in spite of this, the industry
has not been able to utilize about half of their installed capacities.
Biscuit is a comparatively low margin food product in the PMCG (Packaged Mass
which, even when the Excise Duty was doubled on biscuits in 2000-01 biscuit manufacturers,
including the major brands, were not able hike MRPs to the extent of the steep increase in the
Duty. Taxation, both Central Excise Duty as also State Sales Tax, other miscellaneous levies
i.e. turnover tax, local area tax, purchase tax, octroi etc, has been a major deterrent in the
packaging etc has also been a factor affecting our industry, along with inadequate financial
credit & support particularly for the medium & small scale biscuit units.
3
On the other hand, the Government of India has identified food processing industries as a
priority area to be encouraged for growth and development and created the Ministry of Food
Processing Industries (which was till then a Dept in the Ministry of Agriculture), headed by
The Food Processing Ministry has been rendering yeomen service to the industry, of which
biscuit manufacturing is an important part. The Ministry, with the objective of enabling food
to set up new units has formulated scheme of Grants and Financial Assistance.
Other areas of concern to industries of food products like Biscuits include multiplicity of food
laws and their enforcing agencies in the Central and State Governments with overlapping
functions & implementation. The Draft Unfiled Food Bill 2002 has been prepared and now
awaits approval by the Cabinet and the Parliament, which will fulfill an important need of the
industry and pave way for accelerated development and growth. Biscuit manufacturing as
well as other bakery products like Bread etc are agro based industries, with the major inputs -
wheat flour/atta sugar, milk vanaspati/vegetable oil etc all being agriculture produces.
Industries such as Biscuit are also languishing as they are not able to achieve their potentials
for higher production, in the absence of the concrete food Processing Industry Policy. The
Food Processing Industry Policy, which has been evolved as a result of various workshops,
deliberations and representations by a large cross section of food processing industries, is yet
to be finalized. It is hoped that the Ministry of Food Processing Industries, GOI would initiate
4
INDIAN BISCUIT INDUSTRY MARKET SHARE
The Indian biscuit industry in India is dominated by some of the top players and the names of
these top players are given below:
Parle
Britannia
ITC Ltd.
Some of the details regarding these top GLUCOSE BISCUIT manufacturers in India are
given below:
PARLE:-
Parle Products is an Indian private limited company. It owns the famous biscuit brand Parle-
5
G. As of 2012, it had a 35% dominant share of the Indian biscuit market. Parle Products
Company was founded in 1929 in British India. It was owned by the Chauhan family of Vile
Parle, Mumbai. Parle began manufacturing biscuits in 1939. In 1947, when India became
Indian alternative to the British biscuits. The Parle brand became well known in India
following the success of products such as the Parle-G biscuits and the Thums Up soft drink.
The original Parle company was split into three separate companies, owned by the different
Parle Products, led by Vijay, Sharad and Raj Chauhan (owner of the brands Parle-G,
Melody, Mango Bite, Poppins, Kismi toffee bar, Monaco and KrackJack)
Parle Agro, led by Prakash Chauhan and his daughters Schauna, Alisha and Nadia (owner
Apart from the original factory in Mumbai, Parle has manufacturing facilities
and Bahadurgarh (Haryana). It also has several manufacturing units on contract. Some of the
BRITANNIA:-
Britannia Industries Limited is an Indian food products corporation based in Kolkata, India. It
sells its Britannia and Tiger brands of biscuit throughout India. The companies principle
activity is the manufacture and sale of biscuits, bread, rusk, cakes and dairy products. The
company was established in 1982, with an investment of Rs.295. Initially, biscuit were
6
manufactured in a small house in Central Kolkata. Later, the enterprise was acquired by the
Gupta brothers mainly Nalin Chandra Gupta, a renowned attorney, and operated under the
name of V.S. Brothers. In 1918, C.H. Holmes, an English businessmen in Kolkata, was
taken on as a partner and the Britannia Biscuit Company Limited was launched. The
company name finally was changed to the Current Britannia Industries Limited in1979.
At present, 90% of Britannias annual revenue of Rs. 22 billion comes from biscuit. Britannia
is one of Indias 100 Most trusted brands listed in The Brand Trust Report. Some of its
ITC LTD:-
diversified into various business which includes FMCG. ITC claims that it is the only
company in the world of comparable dimensions to be Carbon Positive, Water Positive and
solid waste recycling positive. ITC Limited completed 100 years on 24 August, 2010. ITC
was formed on 24 August, 1910 under the name of Imperial Tobacco Company of India
Limited. Later the name was changed to India Tobacco Company Limited in 1970 and then to
ITC Limited in 1974. Finally, the company changed its name to ITC Limited on September
2001. ITC is Indias largest seller of branded foods with sales of over Rs. 4600 crore in 2012-
13. It is present in 4 categories in foods business: Staples, snack foods, Ready to eat foods
and confectionery. Its major food brands are Kitchens of India; Aashirvaad, Mint-o, Sunfeast
biscuits, Candyman, Bingo! Chips, Yippee! and Sunfeast Pasta. Some of its product are-
7
INTRODUCTION OF COMPANY
In 1929 a small company by the name of Parle Products emerged in India, while under
British rule. A small factory was set up in the suburbs of Mumbai, to manufacture sweets and
toffees. A decade later it was upgraded to manufacture biscuits as well. Since then, the Parle
name has grown in all directions, won international fame and has been selling its products all
over India and abroad. Apart from the factories in Mumbai and Bangalore, Parle also has
which are the largest biscuit and confectionery plants in the country. Additionally, Parle
Products also has 9 manufacturing units and 53 manufacturing units on contract. It is also
The intent was to spread joy and cheer to children and adults alike, all over the country with
its sweets and candies. Since then, for almost 80 years, Parle Products has been Indias
largest manufacturer of biscuits and confectionery. Makers of the worlds largest selling
biscuit, Parle-G, and a host of other very popular brands, the Parle name symbolizes quality,
nutrition and great taste. With a 40% share of the total biscuit market and a 15% share of the
total confectionary market in India, Parle has grown to become a multi-million dollar
company. While to consumers its a beacon of faith and trust, competitors look upon Parle as
an example of marketing brilliance. Hygiene is the precursor to every process at Parle. Using
the most modern equipment, ensuring the same perfect quality across the nation and abroad;
we deliver the best product of long-lasting freshness. With products designed keeping both
health and taste in mind, Parle appeals to both health conscious mothers and fun loving kids.
8
The great tradition of taste and nutrition is consistent in every pack on the store shelves, even
today. The value-for-money positioning allows people from all classes and age groups to
enjoy Parle products to the fullest. Parle products have been shining with the gold and silvers
consistently at the Monde Selection ever since they were first entered in 1971. Monde
Selection is an international institute for assessing the quality of foods and is currently the
oldest and most representative organization in the field of selecting quality foods worldwide.
Parle has more than 50 manufacturing units and equal number of distribution points spread all
ACHIVEMENT
Parle Products Pvt. Ltd. engages in the manufacture and marketing of biscuits and
confectionaries. It offers glucose, milk, sweet and salted cream, wafer crme, cumin seed,
and cheese biscuits; chocolate, mint, cola, and tropical fruit flavored toffees and candies; and
snacks. The company offers its products in India, the Middle East, Africa, South East Asia,
the United States, the United Kingdom, Canada, Australia, and New Zealand. Parle Products
9
PARLE KEY PRODUCTS
QUALITY OF PARLE:-
Hygiene is the precursor to every process at Parle. From husking the wheat and melting the
sugar to delivering the final products to the supermarkets and store shelves nationwide, care
is taken at every step to ensure the best product of long-lasting freshness. Every batch of
biscuits and confectioneries are thoroughly checked by expert staff, using the most modern
equipment hence ensuring the same perfect quality across the nation and abroad.
Concentrating on consumer tastes and preferences, the Parle brand has grown from strength
to strength ever since its inception. The factories at Bahadurgarh in Haryana and Neemrana in
Rajasthan are the largest biscuit and confectionery plants in the country. The factory in
Mumbai was the first to be set up, followed soon by the one in Bangalore, Karnataka. Parle
Products also has 14 manufacturing units for biscuits and 5 manufacturing units for
confectioneries, on contract.
10
Quality Commitment:-
All these factories are located at strategic locations, so as to ensure a constant output & easy
distribution. Each factory has state-of-the-art machinery with automatic printing & packaging
facilities. All Parle products are manufactured under the most hygienic conditions. Great care
is exercised in the selection & quality control of raw materials; packaging materials & rigid
quality standards are ensured at every stage of the manufacturing process. Every batch of
biscuits & confectioneries are thoroughly checked by expert staff, using the most modern
equipment.
The extensive distribution network, built over the years, is a major strength for Parle
Products. Parle biscuits & sweets are available to consumers, even in the most remote places
and in the smallest of villages with a population of just 500. Parle has nearly 1,500
wholesalers, catering to 4,25,000 retail outlets directly or indirectly. A two hundred strong
dedicated field force services these wholesalers & retailers. Additionally, there are 31 depots
and C&F agents supplying goods to the wide distribution network. The Parle marketing
products that provide nutrition & fun to the common man. Most Parle offerings are in the low
& mid-range price segments. This is based on their understanding of the Indian consumer
psyche. The value-for-money positioning helps generate large sales volumes for the products.
An in-depth understanding of the Indian consumer psyche has helped Parle evolve a
marketing philosophy that reflects the needs of the Indian masses. With products designed
11
keeping both health and taste in mind, Parle appeals to both health conscious mothers and fun
loving kids. The great tradition of taste and nutrition is consistent in every pack on the store
shelves, even today. The value-for-money positioning allows people from all classes and age
The Parle name conjures up fond memories across the length and breadth of the country.
After all, since 1929, the people of India have been growing up on Parle biscuits & sweets.
Today, the Parle brands have found their way into the hearts and homes of people all over
India & abroad. Parle Biscuits and confectioneries, continue to spread happiness & joy
among people of all ages. The consumer is the focus of all activities at Parle. Maximizing
value to consumers and forging enduring customer relationships are the core endeavors at
Parle.
Parle Products with its wide platter of offering of biscuits and sweets like Parle-G, Krackjack,
Monaco, Melody, Mango bite and many others since 1929 is also actively engaged to change
& uplift the social face of India. As a part of Corporate Social Responsibility Policy Parle is
keenly involved in the overall development of younger generation with focused endeavor to
built New Face of India and spread happiness & joy all over.
Parle Centre of Excellence as an institution is dedicated to enrich the lives of people through
conducting various cultural programs across all region to facilitate the all round development
of the children. Every year, Parle organizes Saraswati Vandana in the state of West Bengal
12
during the festival of Saraswati Puja, inviting schools from all across the state to participate.
The event is one of much fanfare and celebration, keeping alive the culture and traditions of
ages. Our involvement in cultural activities has seen the inception of Golu Galata in Tamil
Nadu, held during Navratri. Its gives a platform to all the members of a household to
showcase their creativity and being judged by immanent personalities. Thousands of families
ABOUT PARLE-G
by Parle Products in India. As of 2011, it is the largest selling brand of biscuits in the world
according to Nielsen. Parle-G holds 79.4% market share in the glucose biscuit segment.
Parle Products was established in the Vile Parle suburb of Mumbai, in 1929. It began
manufacturing biscuits in 1939. In 1947, when India became independent, the company
Parle-G biscuits were earlier called 'Parle Gluco' Biscuits until 1980s. The "G" in the name
Parle-G originally stood for "Glucose", though a later brand slogan also stated "G means
Genius".In 2013, Parle-G became India's first domestic FMCG brand to cross the
13
Primarily eaten as a tea-time snack, Parle-G is one of the oldest brand names in India. For
decades, the product was instantly recognized by its iconic white and yellow wax
paper wrapper with the distinct depiction. Now it is available in plastic wrapping. Design of
packaging is the same as earlier. When the company changed the packaging of Parle-G from
wax paper to plastic, they made an ad of putting Parle-G in fish tank. The Brand Trust
Report, published by Trust Research Advisory in 2011, ranked Parle in the 58th position of
As of January 2013, Parle-G's strong distribution network covered over 6 million retail stores
in India. The low price is another important factor in Parle-G's popularity. Outside India, it is
sold for 99 cents for a 418 gram pack as of 2012. A more common 80 gram "snack pack" is
sold for as low as 15 cents at Indian grocers, and 40 cents at major retailers.
In India it is a habit to have biscuit along with tea- Parle-G referred to as biskut in rural
areas- thus when asked for biskut to a shopkeeper it simply means Parle-G biscuit in rural
areas. Parle-G is the most famous brand name for biscuit not only to the metro city man but
also to the urban man. From the beginning to current situation company has maintained its
reputation in market.
Parle-G has been a strong household name across India. The great taste, high nutrition, and
the international quality, makes Parle-G a winner. No wonder, it's the undisputed leader in
the biscuit category for decades. Parle-G is consumed by people of all ages, from the rich to
the poor, living in cities & in villages. While some have it for breakfast, for others it is a
complete wholesome meal. For some it's the best accompaniment for chai, while for some it's
a way of getting charged whenever they are low on energy. Because of this, Parle-G is the
14
world's largest selling brand of biscuits.
Launched in the year 1939, it was one of the first brands of Parle Products. It was called Parle
Glucose Biscuits mainly to cue that it was a glucose biscuit. It was manufactured at the
Mumbai factory, Vile Parle and sold in units of half and quarter pound packs. The incredible
demand led Parle to introduce the brand in special branded packs and in larger festive tin
packs. By the year 1949, Parle Glucose biscuits were available not just in Mumbai but also
across the state. It was also sold in parts of North India. The early 50s produced over 150
tones of biscuits produced in the Mumbai factory. Looking at the success of Parle-G, a lot of
other me-too brands were introduced in the market. And these brands had names that were
similar to Parle Glucose Biscuits so that if not by anything else, the consumer would err in
picking the brand. This forced Parle to change the name from Parle Glucose Biscuit Parle-G.
Originally packed in the wax paper pack, today it is available in a contemporary, premium
BOPP pack with attractive side fins. The new airtight pack helps to keep the biscuits fresh
Parle-G was the only biscuit brand that was always in short supply. It was heading towards
becoming an all-time great brand of biscuit. Parle-G started being advertised in the 80's. It
was advertised mainly through press ads. The communication spoke about the basic benefits
of energy and nutrition. In 1989, Parle-G released its Dadaji commercial, which went on to
become one of the most popular commercials for Parle-G. The commercial was run for a
period of 6 years. Parle-G grew bigger by the minute. Be it the packs sold, the areas covered
or the number of consumers. It became a part of the daily lives of many Indians. It wasn't a
biscuit any more. In the year 1997, Parle-G sponsored the tele-serial of the Indian superhero,
15
Shaktimaan that went on to become a huge success. The personality of the superhero matched
the overall superb benefits of the brand. Parle extended this association with Shaktimaan and
gave away a lot of merchandise of Shaktimaan, which was supported by POS and press
communication. The children just could not get enough of Parle-G and Shaktimaan.
In the year 2002, it was decided to bring the brand closer to the child who is a major
consumer. A national level promo - 'Parle-G Mera Sapna Sach Hoga' was run for a period of
6 months. The promo was all about fulfilling the dreams of children. There were over 5 lakh
responses and of that, over 300 dreams were fulfilled.The year 2002 will go down as a special
year in Parle-G's advertising history. A year that saw the birth of G-Man - a new ambassador
for Parle-G. Not just a hero but also a super-hero that saves the entire world, especially
children from all the evil forces. A campaign that is not just new to the audiences but one that
involves a completely new way of execution that is loved by children all over the world
Animation.
P PERFECT
A ATTRACTIVE
R RELISHING
L - LEARNING
E EATABLE
G - GENUINE
16
PROJECT OVERVIEW
The project deals with the biscuit. So, what is the biscuit? Biscuit is a nowadays
common snack. It has become the daily need for every family. It is a consumer product, it can
be use to eat by both the children and adults. Biscuit are the most loving eatables for the
children. Parents are also agreed to buy biscuit for them because biscuit are the source of
glucose.
The product biscuit was introduced by the British people. It was their daily routine
to eat biscuit with tea in morning. Later on we people adopted it. In west countries biscuits
are very often marketed as a snack or meal. Biscuits are the articles of common diet in some
countries and have a highly concentrated food values in relation to their bulk and lot. The
various forms of biscuits are available in different size, packages, flavors, and in large size
17
INTRODUCTION OF THE TOPIC
The topic particularly deals with the comparative study of the different biscuit brands in
glucose category. The comparative study is a method which helps to know real fact about the
different biscuit brands in a particular category. And the comparative study involves a
Basically comparative study is often used to identifying how a particular product or brand is
different than others in various parameters. At the same time, comparative studies will often
yield insights about areas where one brand excels in comparison with the other. Utilizing the
results of the study, it is possible to develop some powerful tools that can be incorporated
Here the comparative study helps to understand the certain facts and figures about the
glucose biscuit brands and Parle-G which is the special reference of the project.
18
RESEARCH OBJECTIVE & SCOPE OF THE STUDY
RESEARCH OBJECTIVE:
To study the distribution and marketing strategy of Parle-G glucose biscuit and its
major competitors
To analyze the strong and weak points of competitors product and compare it with
While doing the project different variables are taken into consideration like
advertising, sales distribution and promotion techniques of the brands, customer perception
19
RESEARCH METHODOLOGY
Research methodology is a careful investigation for carry out the project in a systematic
manner and finding solution of a problem. It comprises the defining and redefining of
problem formulating hypothesis, collection and evaluating data, making detection and
reaching conclusion.
COLLECTION OF DATA:-
SECONDARY DATA:
handbooks, websites, web info, newspapers and bulletins etc., real facts and information
cannot be collected. Therefore to achieve the exactness I used secondary data and information
in this dissertation to do the comparative study of different brands in the Indian Glucose
Biscuit Category. With the help of these books and magazines I could collect various aspect
of Parle G also.
20
LIMITATIONS:
As far as Secondary data is concerned, it has a few limitations. While doing the Project I also
1. The data is collected from the secondary sources so the reliability is sum of which
2. Does not know exactly how the data collection process was done
3. In the literature referred, there is different perception about same topic by experts
21
CH. 2 COMPETITION OF THE GIANTS IN THE GLUCOSE BISCUIT MARKET
VS VS
As one of the biggest biscuits producers of India, Parle Products is in competition with
Britannia and ITC that are the fast moving consumer goods giants in the glucose biscuit
category with its Parle-G brand. According to the Financial Chronicle news, Motilal Oswals
research data shows that Parle-G who is experiencing the threat of losing its leadership in
glucose biscuit category against Tiger (Britannia) and Sunfeast (ITC) brands tends to regain
market share.
According to the Motilal Oswal researchs interpretations the market share of Britannia in
glucose category has decreased from 11.6 percent value two years before to 9 percent in
2012. Also ITCs market share has decreased to 8.6 percent in 2012 compared with 9.4 in
2010. Parle products has showed 78% expansion in 2012 compared to the rate of 74.7 in 2010
However, Parles leadership position is not going to be easy. Competition is hungry for a
larger share in the pie. Britannia is eyeing the Glucose brand and aims to overtake Parles
within three years time. Britannia will also outsource its production and plans to invest Rs. 4
crore in the biscuit segment. It will launch a slew of products around Tiger, its leading
22
Glucose brand.
The entry of big players in the field could mean more competition for old hands in the game.
Last year, Hindustan Lever Ltd (HLL) entered the market with its Kissan Greedy Biskits in
three flavours. It also tried to re-launch modern as a Glucose brand. ITCs food arm entered
the market with its Sunfeast range of biscuits with offerings in Glucose, Marie and cream
A big threat to legitimate biscuit makers comes from the duplicate market. Counterfeit
biscuits are not only available cheap but they dent the brand equity of legitimate brands.
Price Distribution,
Nutrition content Brand,
Innovation Technology, Packaging.
23
Price Distribution
Parle has the least price and on the contrary, it has the highest distribution in the Indian
Market.
As can be viewed from the above figure, Parle-G possesses the highest nutritional values as
compared to other companies. On the other hand, Parle-G has the highest brand value.
24
Innovation Technology
In pursuance of the modern market, it can be said that Parle-G contains more innovation and
is more advanced in respect of technology as compared to other competitors in the Indian
Market.
25
A PROJECT ON THE PARLES PRODUCT PARLE-G
For more than 80 years, it's been a popular landmark in suburban Mumbai. Ask
any shopkeeper in Vile Parle for directions to the Parle Products factory and he
won't think twice. "Just turn into the next lane and thereafter, the aroma of the
Parle-G biscuits will automatically lead you to the factory," says a paan shop
Chances are if you ask people anywhere in India about Parle, they will break into
a similar smile. For millions of Indians such as the Mumbai paan shop owner, the
country's largest biscuit maker doesn't just make any other biscuit: it makes
comfort food. Across the country, many people wake up to the same ritual every
morning: they dunk a crisp Parle-G biscuit into a hot cup of milky tea and quickly
pop the soggy piece into their mouths before it disintegrates in the steaming brew.
Parle may be synonymous with the ubiquitous glucose biscuits for many, but
still the market leader in the Rs 21,213-crore biscuit market, shop shelves are
groaning under the weight of a host of other biscuits - and consumers are biting.
With an increasing number of biscuit makers jostling for a share of the pie, the
third generation of Parle's Chauhan family - cousins Ajay and Arup - has turned
to the snack market and premium biscuits to stay ahead in the game. "We already
snacks form one of the fastest growing categories, so it was natural for a
company like ours to venture into the snacks market," says Parle Products
Executive Director Ajay Chauhan, who has been in the business since 1989.
26
Market experts say Parle's biggest strength is its mastery of the high-volume, low-margin
business. It makes a staggering one billion Parle-G packets a month. A 100-gram pack of its
flagship product, Parle-G, was priced at four rupees for more than a decade. It was only in
2007 that the company decided to reduce the weight of its four-rupee biscuit pack to 50
grams after ingredient costs spiralled. It successfully used a similar strategy for its cream
biscuits which were priced at five rupees for a 100-gram pack. On the other hand, rival
Britannia priced its mass cream biscuits, Britannia Cream Treat, at Rs 10.
Alagh says Parle has always been a tough competitor. The company has always had more
than 60 per cent market share in the glucose biscuits segment where it never allowed other
brands such as Britannia's Tiger Biscuits to come anywhere close. "They sold Parle-G at four
rupees for decades, which we couldn't. As a listed entity, Britannia was answerable to
shareholders. A margin below 20 per cent was not acceptable. Parle could do this because
Mayank Shah, Group Product Manager, says the high-volume business gave the company a
sourcing advantage. Parle could source its ingredients at 15 to 20 per cent less than the
because raw material costs have shot up, says 37-year-old Arup Chauhan, who is also
27
BRAND EQUITY OF PARLE-G:- Whether you are looking for a
It has saved many hungry souls, old and young, at noon or midnight. It has been a loyal
companion to cutting chai for decades. Whether you are looking for a nutritional substitute or
just something to munch after a long day of work or study, Parle-G is a brand built for the
masses. And with more than 70% market share one can't argue with that. BE presents the
journey of a biscuit:
1939 - Even as the Allies and the Axis blew conch shells for the Second World War, Parle
1947- When the British quit India, Parle (then) Gluco announced independence from British
1980 - When it was time for graduation, the biscuit brand was rechristened as Parle-G to
distinguish itself from the horde of me-too glucose biscuit brands entering the market. The 'G'
1982- A burly Dadaji and his grandkids sang in chorus 'Swaad bhare, Shakti bhare, Parle-
1998- No Bollywood superstar could fit the brand's positioning. Parle-G found their brand
endorser in kids' favourite Indian superhero from the Telly World Shaktimaan.
2001- Start of a new millennium meant wardrobe revamp for the then largest selling biscuit
in the world (as declared an AC Nielsen study): Brand packaging went from wax paper to
28
2004 -Long live Glucose. It's 'G maane Genius' from now on.
2013- Gulzar moved his quill and Piyush Mishra lent his voice to the most recent campaign
192- The number of times you can cover Earth's circumference if you line up all the Parle-G
Rs 5010 crore - The worth of biscuit sales registered by Parle-G in 2012. We're talking about
a number that beats the size of the entire matchmaking industry in India; that could have
made up for all the loss incurred by traders due to strike against government's stand to
400 million - The number of Parle-G packs that are produced daily. Equivalent number of
dollars were made by Kevin Systrom when he sold off Instagram to Facebook. That took him
6 million - The Number of retail stores that Parle-G's distribution network had covered by
Jan'13.
29
MARKETING MIX OF PARLE-G
PRODUCT:-
Parle G brand tick is also that it has been positioned on the health platform (a single
and value-for-money.
Filled with the goodness of milk and wheat, Parle G is not just a treat for the taste
Nutritious Parle- G Biscuits is a meal substitute also contains added flavors and
Glucose, Levulose.
There are mainly 6 ingredients in Parle G glucose biscuits- Wheat Flour, Sugar,
Vegetables Oil, Milk Powder ,Salt, Flavor. These materials make the glucose Biscuits
tasty & eatable.
And following material makes it healthy & increases the quality of a product:-
Baking Soda.
30
DEPTH- Parle-G comes in 8 different sizes: 25gms, 44gms, 93.5gms, 231gms,
FOR VARIANTS OF PARLE-G: Parle-G Magix has 2 flavors- Choc and cashew
and comes only in one size i.e. 75gms. Hence its depth is 2. Parle milk shakti has no
favors and comes in just one size i.e. 150gms. So the depth of Parle-G is 8+2+1= 11
PRICE:
Parle G has adopted the Market Penetration strategy i.e. low price along with
capturing of a large market. Also they focus on low prices and provide good quality products
at the same time, which means it uses the value pricing method. This benefits Parle G for
having a competitive edge in terms of large market share which is around above 70%
PLACE:
The extensive distribution network, built over the years, is a major strength for Parle
G.Parle-G biscuits are available to consumers, even in the most remote places and in the
smallest of villages with a population of just 500.
Parle has nearly 1,500 wholesalers, catering to 4, 25,000 retail outlets directly or
indirectly. A two hundred strong dedicated field force services these wholesalers & retailers.
Additionally, there are 31 depots and C&F agents supplying goods to the wide distribution
network. So it is seen that Parle has 1 level, 2 level & 3 level distribution channels levels.
Level 2 - Since it's an FMCG product this channel exists for customers scattered throughout
the country.
Level 3 Mass consumption & suitable for national & international coverage. For
31
e.g. Parle Gs international operations consist of serving markets in the Middle East,
Africa, South America, Sri Lanka, Australia and North America for which the 3 level
PROMOTION:
The promotional tools used by Parle are Advertising and Public relations.
Advertising
Parle-G started being advertised in the 80's. It was advertised mainly through press
ads. The communication spoke about the basic benefits of energy and nutrition. In 1989,
Parle-G released its Dadaji commercial which went on to become one of the most popular
commercials for Parle-G. The commercial was run for a period of 6 years. Parle-G grew
bigger by the minute. Be it the packs sold, the areas covered or the number of consumers. It
became a part of the daily lives of many Indians. It wasn't a biscuit any more. It had become
an icon. The next level of communication associated the brand with the positive values of life
The year 2002 went down as a special year in Parle-G's advertising history. A year
that saw the birth of G-Man - a new ambassador for Parle-G. Not just a hero but also a super-
hero that saves the entire world, especially children from all the evil forces. A campaign that
was not just new to the audiences but one that involved a completely new way of execution
that was loved by children all over the world -Animation. It was also supported by print
medium through posters and streamers put up at the retail outlets. Another campaign that
was launched by Parle for Parle-G was 'G' maane 'GENIUS". For this a series of ads were
32
shown in which a little kid eats Parle G and tricks the wise and experienced people.
Public Relations
Parle has done the following for enhancing public relations: In the year 1997, Parle-G
sponsored the tele-serial of the Indian superhero, Shaktimaan that went on to become a huge
success. The personality of the superhero matched the overall superb benefits of the brand.
Parle extended this association with Shaktimaan and gave away a lot of merchandise of
Shaktimaan. The children just could not get enough of Parle-G and Shaktimaan. In the year
2002, it was decided to bring the brand closer to the child who is a major consumer. A
national level promo - "Parle-G Mera Sapna Sach Hoga' was run for a period of 6 months.
The promo was all about fulfilling the dreams of children. There were over 5 lakh responses
and of that, over 300 dreams were fulfilled. Dreams that were fulfilled ranged from trips to
Disneyland at Paris & Singapore; meeting their favorite film star Hrithik Roshan; free ride on
a chartered plane; 20 scholarships worth Rs 50,000; a special cricket coaching camp with the
Australian cricketer - Ricky Ponting; etc.
PACKAGING:-
The time spent by a customer for picking up a product from a retail outlet is a few
seconds; therefore a package should appeal to a customer within such a small interval of time.
In this, both packaging & labeling play an important role in attracting customers both visually
& psychologically. Parle G was initially recognized by its iconic white and yellow stripped
wax paper wrapper with the baby face on it. Many competitors have tried to sell their lower
quality products by copying the packaging, trying to sell their biscuits as Parel-G; Parle-etc.
Due to increasing competition Parle G now uses plastic wrappers for its packaging. Parle-G
comes in 8 different sizes: 25gms, 44gms, 93.5gms, 231gms, 340.5gms, 462gms, 577.5gms
and a 1kg pack just for Rs.30 which is not usually offered by other brands.
33
CHAPTER 3: FINDINGS FROM THE PROJECT
Launched in the year 1939, it was one of the first brands of Parle Products. It was called Parle
Glucose Biscuits mainly to cue that it was a glucose biscuit. In India it is a habit to have
biscuit along with tea- Parle-G referred to as biskut in rural areas- thus when asked for
biskut to a shopkeeper it simply means Parle-G biscuit in rural areas. Since from the
beginning to current situation company has maintained its reputation in market. The great
taste, high nutrition, and the international quality, makes Parle-G a winner. No wonder, it's
the undisputed leader in the biscuit category for decades. For some it's the best
accompaniment for chai, while for some it's a way of getting charged whenever they are low
on energy. Because of this, Parle-G is the world's largest selling brand of biscuits. Parle-G
was the only biscuit brand that was always in short supply. It was heading towards becoming
an all-time great brand of biscuit. Parle-G grew bigger by the minute. Be it the packs sold, the
areas covered or the number of consumers. It became a part of the daily lives of many
Although Britannia has more biscuit brands under its umbrella, has more in the urban sector,
it is Parle which steals the thunder. Thanks mainly to its leading brand, Parle G, it retains,
almost more than 70 % market share for biscuits in India. The Glucose brand that enjoyed a
monopoly in the market for decades surpassed the expectations of its makers, in popularity.
The brand recently achieved the distinction of being the highest selling Glucose biscuit in the
world. Biscuits are a household name these days. The markets are flooded with biscuits of
every taste and for every age group. Sometimes it would be just difficult for us to decide on
34
what to go for.
These are good combinations with a hot cup of Tea or a coffee. They make a quick and a
tasty snack any time and in any situation. Glucose biscuits are mainly the favourites of many
as their intake charges them up. Specially if a person is suffering from Low BP, then these
glucose biscuits act as energizers in emergencies. People suffering from Diabetes too carry
them to increase the glucose level in their body . Besides the delicious taste that it offers, it is
highly helpful for people suffering from the above 2 illness who take it for reasons beyond its
taste. A cream coloured yellow stripped wrapper with a cute baby photo containing 10 - 12
biscuits with the company's name printed in Red and you know these are Parle G biscuits.
Times changed, variety of biscuits did come and go but nothing has changed with these
biscuits. Yes, the size of their packing has definitely changed but for the consumers good as
Parle-G continues to climb the stairs of success. Take a look at the global market where it is
being exported. First came the Middle East then USA followed by Africa and then Australia.
An Indian brand, that's exported to almost all parts of the world. After all that's what you
would expect from the Parle-G World's Largest Selling Biscuit.
In India it is a habit to have biscuits along with chai or tea - Parle G is referred to as "biskut"
in rural areas - thus when asked for biskut to a shopkeeper it simply means Parle-G biscuit in
rural areas.
Understanding consumer behavior is tough. The study of consumer behavior includes the
knowledge about the consumer, his buying motives and buying habits.
Keeping all this in mind, the factors influencing the buying behaviour of consumers are:
35
Social Factors
1) Reference Group
People, especially kids are always influenced by the people around them. They are
influenced by friends, relatives, family members specially elder siblings, etc. so if they see
anyone around them having parle-G biscuit, they too want to eat it.
2) Family
In his case also, if it's a usual habit of the family members to have Parle-G with tea or
coffee, the kids in the growing stage or any new member joining the family for tea will form
a similar habit or the later will be offered the same biscuit.
Personal Factors
The factors whose intensity differs from person to person are together termed as
personal factors. They are as follows: -
1) Age - Parle-g is consumed maximum by the kids in the age group of 5-10 years
i.e. thegrowing age group. Kids, who have formed the habit of having Parle-G in their
early stages of life, continue this practice even after growing up. They continue their
consumption of Parle-G even after they grow up.
2) Occupation
The buying behavior of the consumer is influenced also by the occupation he or she
belongs to. In case of Parle-G, the purpose for buying the product varies from a person with a
high post in a M.N.C. to a poor laborer. For the executive employee, he may or may not buy
the product. He may buy a more expensive or an imported biscuit brand because he can
afford it. Also he may buy it only to be one of the many snacks available to him. On the other
hand, a poor laborer would buy a packet of Parle-G simply to satisfy his hunger. For him, it is
not matter of choice or luxury, but a necessity because it's the easiest 85 the cheapest he can
get.
3)Income :
Income of a person decides its core expenditure segment. If a laborer earns a fixed
36
amount & if a biscuit like Parle-g which for sure ensures high level glucose content &
immediate energy regained, he would definitely opt to buy a parle biscuit packet 85 not spend
even that minimal amount of Rs.5 on anything else. But since Parle-G is a low-priced, value
for money product a person's income does not really play a role in influencing the purchase
of the product. Consumers of all income groups do buy the product
Psychological Factors
1) Motivation
For Parle-G the main & the basic motivation which pulls consumers towards buying it
is simply hunger. This is what pulls the consumers towards the purchase of Parle-G. Also,
since biscuits are perceived as snacks, when a consumer is drinking tea he or she is motivated
to buy Parle-G at that time.
2) Perception
Consumers believe Parle-G to be a good quality product which is cheap too. They
also perceive it to be a great snack with tea.
37
SWOT ANALYSIS OF PARLE-G:
STRENGTH :
1. Most sold biscuit in the world
2. Low cost(affordable price), high quality
3. Good advertising and visibility
4. Most trusted brand having high brand loyalty
5. Top of the mind biscuit brand
6. Strong supply chain network
WEAKNESS :
1. Many competitors in this segment
2. Storage
3. No differentiation
OPPORTUNITY :
1. Tie-up with schools as a part of meals
2. Tie-up with corporate/hotel chains
THREATS :
1. Rise in the cost of raw materials
2. Competition from other brands like Tiger and Sunfeast
38
CONCLUSION
This study was undertaken mainly with view to do the comparative study of different brands
in Indian glucose biscuit category and also to see the consumer behavior regarding Parle - G
biscuit brand of Parle Products pvt.ltd. The data was collected by means of a books,
magazines, web articles, newspapers etc. The Indian Glucose Biscuit Industry is mostly
dominated by the brands like Parle, Britannia and ITC. It has been found that the Parles
product Parle-G still leading in the Indian market. The Parle-G is much ahead in all areas of
marketing mix as compared to its rivals. It is very tough challenge for the products like Tiger
and Sunfeast to beat the Parle-G. Consumers behavior towards Parle-G is extremely good.
The Parle-G is very rightly described as "SWAD BHARE, SHAKTI BHARE" means full
39
RECOMMENDATION:
It is advisable to the other brands like Tiger and Sunfeast that they come up with new taste,
packaging, advertising etc. that may attract the consumers and give tough competition to the
Parle-G. On the other hand, the overall performance of the company is very good and its
product Parle-G is doing business exceptionally well in the Indian market. Therefore, the
company keep this momentum further. Also it is specially recommended to the company, to
keep the eye on the movement of the Tiger glucose biscuit. Because Britannia is aggressively
advertise and promote its product Tiger in the biscuit market.
OBSERVATIONS:
Nutritious Parle- G Biscuits is a meal substitute also contains added flavors and
Glucose.
Parle-G still holds No.1 position with 79.4% market share in Indian Glucose Biscuit
Segment.
Parle-G has been a strong household name across India
Parle-G is consumed by people of all ages, from the rich to the poor, living in cities &
in villages.
Parle-G is the world's largest selling brand of biscuits.
Parle-G have proper distribution network across India.
Britannia heavily spends on advertisement to promote its product Tiger glucose
biscuit.
40
REFERENCES
BIBLIOGRAPHY:
Rajan Saxena (2009), Marketing Management, Tata McGraw Hill- New Delhi
Fourth Edition.
WEBLIOGRAPHY:
www.parleproducts.com
www.britannia.co.in
www.itcportal.com
www.thehindubusinessline.com
www.en.magazinebbm.com
www.redgage.com
www.mofpi.nic.in
41