BOSSTOMER AUDIT WEEKLY PLAN

1ST ROUND OF
Sl No. STORES 2ND ROUND OF AUDIT
AUDIT
1 Gopalan innovation mall 01-05-2017 09-05-2017
2 VR mall 08-05-2017 16-05-2017
3 MG road 28-04-2017 12-05-2017
4 Kemfort mall 06-05-2017 13-05-2017
5 Mantri mall 21-04-2017 05-05-2017
6 Meenakshi mall 15-05-2107 22-05-2017
7 Pheonix market city 17-05-2107 24-05-2017
8 Jayanagar store 19-05-2017 26-05-2017
9 Indiranagar store 04-05-2107 11-05-2017

SECOND ROUND OF AUDIT

STORE NUMBER 1:
ROYAL MEENAKSHI MALL (MALL STORE)

Scores obtained 1st Scores obtained Implementation

GUIDELINES
round 2nd round Status
Cleaning check list is
attached near the 0 2 Implemented
facility
Every Fashion staff
has attended training
0 3 Implemented
(S.H.E) in the first
month
Availability of fully
functioning neat and
0 2 Implemented
clean -wheel chair
and pram
Lux levels should be
maintained at > 1200 0 0 In Process
lux levels
All gift wrapping
materials are
available in the store 0 NA NA
and displayed near
gift wrapping counter
Display the steps of
cashiering displayed 0 3 Implemented
near the billing desk
Lux level in the Trail
room should be 0 0 In Process
greater than 1000
Lux levels of the
0 0 In Process
window >1500
Store timings clearly
displayed at the
0 3 Implemented
entrance and on
shutter
To have a signage of
"SMS facility of
knowing green card 0 3 Implemented
points" near billing
counter
TOTAL Score after
182 198
Audit.

The above table shows the guidelines that scored zero in the 1st round of audit. The implementation
status shows the process updation that occurred during the 2nd round of audit. The word NA mean
not applicable.

Audit Score (royal meenakshi)

200

195

190

185
Total
180

175

170
Round 1 Round 2

FOOTFALL ANALYSIS:
 Row Labels Sum of Footfall
15-May-17 38
16-May-17 24
17-May-17 32
18-May-17 46
19-May-17 64
20-May-17 91
21-May-17 114
22-May-17 61
23-May-17 56
24-May-17 79
25-May-17 78
26-May-17 145
27-May-17 151
Grand Total 979

FootFall Graph
160 151
145
140
114
120
100 91
79 78
80 64 61 56 Total
60 46
38 Linear (Total)
32
40 24
20
0

STORE NUMBER 2:
VR MALL (MALL STORE)

Scores obtained 1st Scores obtained Implementation

GUIDELINES
round 2nd round Status
Cleaning check list is
attached near the 0 2 Implemented
facility
Availability of fully
functioning neat and
0 3 Implemented
clean -wheel chair
and pram
Cleaning check list to
be present in the
0 2 Implemented
toilet & to be updated
after every 2 hours
To have air
0 NA NA
fresheners in toilets
Easy identification of
0 NA NA
fire safety team
To have airfreshners
0 0 Not Implemented
in toilets
Display contact
details behind billing
counter - (Customer
0 3 Implemented
care no, email ID,
name of store , duty
manager)
Availability of 13
Week (NWC) Net
week cover - 0 0 Not Implemented
inventory at any
point of time
SHE policy should be
displayed fun zone / 0 3 Implemented
BO area
Floor evacuation plan
is available near trial
0 3 Implemented
room, CSD and at
Billing desk
Monthly employee
roster displayed in
Fun Zone with 0 3 Implemented
mentioning of
'weekly off
TOTAL Score after
198 217
Audit.
 FOOTFALL ANALYSIS:

Row Labels Sum of Footfall

04-May-17 47
05-May-17 51
06-May-17 109
07-May-17 137
08-May-17 28
09-May-17 24
10-May-17 32
11-May-17 36
12-May-17 78
13-May-17 166
14-May-17 176
15-May-17 47
16-May-17 44
17-May-17 48
18-May-17 52
Grand Total 1075
 FootFall Trends
180 166 164
160
140
116
120
96
100 86
80
52 55
60 44 48
36 38 37
28 32
40 24
20
0

STORE NUMBER 3:
INDRANAGAR STORE (HIGH STREET STORE)

Scores obtained 1st Scores obtained Implementation

GUIDELINES
round 2nd round Status
Cleaning check list is
attached near the 0 2 Implemented
facility
Availability of fully
functioning neat and
0 3 Implemented
clean -wheel chair
and pram
Cleaning check list to
be present in the
0 2 Implemented
toilet & to be updated
after every 2 hours
Monthly check for
fully functioning 0 NA NA
sprinkler system
Sprinklers hydrated
at all times / Daily
check of Sprinkler 0 NA NA
Pipe line pump
pressure
 To have airfreshners
0 0 Not Implemented
in toilets
Automatic air
freshener available at 0 3 Implemented
every floor
Display contact
details behind billing
counter - (Customer
0 0 Not Implemented
care no, email ID,
name of store , duty
manager)
SHE policy should be
displayed fun zone / 0 3 Implemented
BO area
Manpower manning
is done as per 0 3 Implemented
guidelines
Monthly employee
roster displayed in
Fun Zone with 0 3 Implemented
mentioning of
'weekly off
TOTAL Score after
198 217
Audit.

Audit Score (Indranagar)

220

215

210

205
Total
200

195

190

185
1st Round 2nd Round

FOOTFALL ANALYSIS:

Row Labels Sum of Footfall

 04-May-17 47
05-May-17 51
06-May-17 109
07-May-17 137
08-May-17 28
09-May-17 24
10-May-17 32
11-May-17 36
12-May-17 78
13-May-17 166
14-May-17 176
15-May-17 47
16-May-17 44
17-May-17 48
18-May-17 52
Grand Total 1075

FootFall Trend graph (Indranagar)

200 176
166
180
160 137
140 109
120
100 78
80 47 51 47 48 52 Total
60 36 44
28 24 32
40 Linear (Total)
20
0

STORE 4:
MG ROAD (HIGH STREET MALL)
Scores obtained 1st Scores obtained Implementation
GUIDELINES
round 2nd round Status
Monthly check for
fully functioning NA NA NA
sprinkler system
Sprinklers hydrated NA NA NA
 at all times / Daily
check of Sprinkler
Pipe line pump
pressure
To have air
0 0 Implemented
fresheners in toilets
Automatic air
freshener available at 0 3 Implemented
every floor
Display contact
details behind billing
counter - (Customer
0 0 In Process
care no, email ID,
name of store , duty
manager)
SHE policy should be
displayed fun zone / 0 3 Implemented
BO area
Manpower manning
is done as per 0 0 In Process
guidelines
Monthly employee
roster displayed in
Fun Zone with 0 3 Implemented
mentioning of
'weekly off
Signage of "First aid
box available" is
0 3 Implemented
present near the
entrance and CSD
Every Fashion staff
has attended training
0 3 Implemented
(S.H.E) in the first
month
Preference for senior
citizens/ Pregnant
women/ Physically
challenged people/ 0 3 Implemented
green card people at
check out during
peak billing hours
Replenishment hit
rate should be more 0 3 Implemented
than 95%
TOTAL Score after 200 221
Audit.
 Audit Score (MG Road)
225

220

215

210

205
Total
200

195

190

185
Round 1 Round 2

FOOTFALL ANALYSIS:

Row Labels Sum of Count

28-Apr-17 108
29-Apr-17 160
30-Apr-17 255
01-May-17 167
02-May-17 79
03-May-17 91
04-May-17 94
05-May-17 111
06-May-17 217
07-May-17 242
08-May-17 111
09-May-17 83
10-May-17 120
11-May-17 95
12-May-17 122
13-May-17 224
14-May-17 206
15-May-17 112
 16-May-17 82
17-May-17 101
18-May-17 98
19-May-17 129
20-May-17 229
21-May-17 229
Grand Total 3465

MG Road FootFall Analysis

300
255
242
250 224 229229
217
206
200 167
160
150 120 122 129
108 111 111 112
91 94 95 101 98 Total
79 83 82
100
Linear (Total)
50

0
17-May-17
28-Apr-17
29-Apr-17
30-Apr-17
01-May-17
02-May-17
03-May-17
04-May-17
05-May-17
06-May-17
07-May-17
08-May-17
09-May-17
10-May-17
11-May-17
12-May-17
13-May-17
14-May-17
15-May-17
16-May-17

18-May-17
19-May-17
20-May-17
21-May-17

MISSION HAPPINESS ANALYSIS

Amongst the stores audited, 5 stores have been selected to measure the mission happiness
trends. The 5 stores are as follows:
1) VR Mall (Mall Store)
2) MG Road (High Street)
3) Phoenix Market City (Mall Store)
4) Mantri Mall (Mall Store)
5) Royal Meenakshi (Mall Store)
Mission happiness trends are measured on the following parameters:
1) Greeting Rate
2) Trial Rate
3) Unique Features Explained
4) Promoters, Detractors and Passive
5) Count of L1 (Any Other, Billing, Pricing, Product Quality, Range & Variety, Staff
Service)

From the above listed 5 stores, one high street and one mall store trend analysis is illustrated.
 1) MG ROAD (High Street)
2) Phoenix Market City (Mall Store)

MG ROAD (High Street):

1) Greetings Rate:

Business Dates Sum of yes% Sum of no% Sum of na%

03-05-2017 - 07-05-2017 90 8 2

08-05-2017 - 12-05-2017 87 11 3

13-05-2017 - 17-05-2017 86 11 3

18-05-2017 - 22-05-2017 85 9 6

28-04-2017 - 02-05-2017 91 6 3

GREETED STORE
100
90
80
70
PERCENTAGE

60
50
Sum of yes%
40
30 Sum of no%
20 Sum of na%
10
0
03-05-2017 - 08-05-2017 - 13-05-2017 - 18-05-2017 - 28-04-2017 -
07-05-2017 12-05-2017 17-05-2017 22-05-2017 02-05-2017
DATE

2) Trial Date:

Business Date Sum of YES% Sum of NA% Sum of NO%

03-05-2017 - 07-05-2017 77 5 18
08-05-2017 - 12-05-2017 71 6 23

13-05-2017 - 17-05-2017 70 6 24

18-05-2017 - 22-05-2017 66 12 22

28-04-2017 - 02-05-2017 73 6 22

TRIAL RATE
100

80
PERCENTAGE

60

40 Sum of YES%
Sum of NA%
20
Sum of NO%
0
03-05-2017 - 07- 08-05-2017 - 12- 13-05-2017 - 17- 18-05-2017 - 22- 28-04-2017 - 02-
05-2017 05-2017 05-2017 05-2017 05-2017
DATE

3) Unique Features Explained

Business Date Sum of NA% Sum of NO% Sum of YES%

03-05-2017 - 07-05-2017 4 25 71

08-05-2017 - 12-05-2017 5 31 64

13-05-2017 - 17-05-2017 5 32 63

18-05-2017 - 22-05-2017 11 30 59

28-04-2017 - 02-05-2017 5 28 67
 UNIQUE FEATURES EXPLAINED
80
70
60
PERCENTAGE

50
40
Sum of NA%
30
Sum of NO%
20
Sum of YES%
10
0
03-05-2017 - 07- 08-05-2017 - 12- 13-05-2017 - 17- 18-05-2017 - 22- 28-04-2017 - 02-
05-2017 05-2017 05-2017 05-2017 05-2017
DATE

4) Promoters, Detractors and Passive

Business dates Detractor Passive Promoter

28-04-2017 - 02-05-2017 357 1616 4621
03-05-2017 - 07-05-2017 498 1600 4152
08-05-2017 - 12-05-2017 365 1241 2806
13-05-2017 - 17-05-2017 416 1724 3890
18-05-2017 - 22-05-2017 528 1560 3398
 5) Count of L1

4621 4152 3890

3398 Promoter
2806 Passive
Detractor

1616 1600 1724 1560

1241
357 498 365 416 528
28-04-2017 - 02- 03-05-2017 - 07- 08-05-2017 - 12- 13-05-2017 - 17- 18-05-2017 - 22-
05-2017 05-2017 05-2017 05-2017 05-2017

Business Date Detractor Passive Promoter

Any Other 45 62 52

Billing 63 88 587

NA 56 14 30

Pricing 56 122 155

Product Quality 60 195 242

Range & Variety 95 314 379

Staff Service 123 215 512

700
600
500
Detractor
400
Passive
300
Promoter
200
(blank)
100
0
Any Other Billing NA Pricing Product Range & Staff (blank)
Quality Variety Service

PHOENIX MARKET CITY:

1) Greeting Rate
 Business Date Sum of NA% Sum of NO% Sum of YES%

04-05-2017 - 08-05-2017 3 10 87

09-05-2017 - 13-05-2017 2 7 91

14-05-2017 - 18-05-2017 2 8 90

19-05-2017 - 23-05-2017 1 6 93

24-04-2017 - 28-04-2017 5 10 84

29-04-2017 - 03-05-2017 5 14 81

Greetings Rate
100%
90%
80%
70%
60%
Sum of YES%
50%
40% Sum of NO%
30% Sum of NA%
20%
10%
0%
04-05-2017 - 09-05-2017 - 14-05-2017 - 19-05-2017 - 24-04-2017 - 29-04-2017 -
08-05-2017 13-05-2017 18-05-2017 23-05-2017 28-04-2017 03-05-2017

2) Trial Rate:

Business Date Sum of NA% Sum of NO% Sum of YES%

04-05-2017 - 08-05-2017 5 14 81

09-05-2017 - 13-05-2017 2 10 88

14-05-2017 - 18-05-2017 2 14 84

19-05-2017 - 23-05-2017 2 12 86

24-04-2017 - 28-04-2017 6 15 78

29-04-2017 - 03-05-2017 6 23 71
 Trial Rate
100%
90%
80%
70%
60%
Sum of YES%
50%
Sum of NO%
40%
Sum of NA%
30%
20%
10%
0%
04-05-2017 - 09-05-2017 - 14-05-2017 - 19-05-2017 - 24-04-2017 - 29-04-2017 -
08-05-2017 13-05-2017 18-05-2017 23-05-2017 28-04-2017 03-05-2017

3) Unique Features Explained

Business Date Sum of NA% Sum of NO% Sum of YES%

04-05-2017 - 08-05-2017 5 14 81

09-05-2017 - 13-05-2017 2 11 87

14-05-2017 - 18-05-2017 3 12 86

19-05-2017 - 23-05-2017 2 12 86

24-04-2017 - 28-04-2017 6 15 79

29-04-2017 - 03-05-2017 6 22 72
 Unique Features Explaind
100%

90%

80%

70%

60%
Sum of YES%
50%
Sum of NO%
40%
Sum of NA%
30%

20%

10%

0%
04-05-2017 - 09-05-2017 - 14-05-2017 - 19-05-2017 - 24-04-2017 - 29-04-2017 -
08-05-2017 13-05-2017 18-05-2017 23-05-2017 28-04-2017 03-05-2017

4) Promoters, Detractors and Passive

Sum of Sum of
Business Date Sum of Promoter%
Detractor% Passive%
04-05-2017 - 08-05-2017 14 19 67
09-05-2017 - 13-05-2017 13 22 64
14-05-2017 - 18-05-2017 11 25 64
19-05-2017 - 23-05-2017 13 23 64
24-04-2017 - 28-04-2017 18 22 60
29-04-2017 - 03-05-2017 23 23 54

Promoter & Detractor

100%
90%
80%
70%
60%
Sum of Promoter%
50%
40% Sum of Passive%
30% Sum of Detractor%
20%
10%
0%
04-05-2017 - 09-05-2017 - 14-05-2017 - 19-05-2017 - 24-04-2017 - 29-04-2017 -
08-05-2017 13-05-2017 18-05-2017 23-05-2017 28-04-2017 03-05-2017
 5) Count of L1
Row Labels Sum of %Detractor Sum of %Passive Sum of %Promoter
Any Other 39 30 31
Billing 6 8 85
Pricing 31 41 28
Product Quality 22 32 47
Range & Variety 22 40 38
Staff Service 13 21 66

Count of L1
90
80
70
60
50 Sum of %Detractor
40 Sum of %Passive
30
Sum of %Promoter
20
10
0
Any Other Billing Pricing Product Range & Staff Service
Quality Variety