PERSONAL INFORMATION Diego Dominguez

6 Bakersgate Gardens, Pirbright, Woking, GU240NE (United Kingdom)

07450683087
ddomdom@hotmail.com
http://www.diegodom.weebly.com

PERSONAL PROFILE I am an enthusiastic and dedicated professional with extensive proven sales and managerial
experience in the hospitality and financial services industries. An exceptional leader who is able to
develop and motivate others to achieve targets. Self-confident, organized and committed team
worker, I am motivated by new challenges and driven by exceeding goals.

WORK EXPERIENCE

18/07/2016 Contract Supervisor

DX, Reading (United Kingdom)
Managing the logistical operations of IKEA's home delivery with DX.
Staffing
Routing
Warehouse operations / management
Securing brand alignment between IKEA and DX.
People Management.
Revenue optimization.
Customer Satisfaction.
Problem resolution.
In this job, I have developed my people management skills and my ability to build and maintain
business to business relationships between IKEA and DX.

10/08/201514/06/2016 Financial Services Specialist

Post Office Money, Basingstoke (United Kingdom)
Generating new business in the highly competitive financial services market.
Ensuring customer satisfaction and relationship building.
Self-managed.
Staff engagement, training and development.
Liaising with Branch Manager.
Thanks to the post office I received personal coaching by "Vision" a consultancy company that is
helping develop the financial services business. This coaching helped developing my sales and
leadership skills.
My major achievement was winning a National Sales Award for being one of the top selling
Financial Specialists in the company.

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 04/03/201301/08/2015 Rooms Controller
Marriott Hotels INTL, Southampton (United Kingdom)
Customer service
Increase revenue through up-selling (outstanding results, as 40% of extra revenue came from
myself)
Assisting in conference and event organisation.
Problem resolution
Staff supervision
Liaising with both leisure and corporate hotel guests
Assisting manager to streamline processes and tasks.
My two best achievements were:
To facilitate the Night's team's work by automating processes and improving efficiency by 50%.
Motivating Front Desk team to hit up-selling targets for the first time and exceeding them by
200%. My personal contribution to that figure was 40% of the total.

18/06/201001/03/2013 Administrative Soldier

NATO
Liaison with official bodies such as Embassies, Government agencies and military units.
Budget control
Purchasing and stock control of office supplies
Reprography
Security
Driving
Administrative tasks
Event planning, preparation and execution.
My main achievement here was to learn how to work with personnel coming from very different
nationalities and backgrounds.

27/02/200710/06/2010 Administrative Soldier

Air Force
Administrative paperwork for over 500 staff
Logistics for maintenance team of the Eurofighter and P3-Orion planes
I joined the Air force as my childhood dream was to become a pilot, but a severe injury halted
me from achieving this goal and I took a more administrative role. Here I learned the values of
discipline, respect and team work, made the best friends I still have and received my
administrative formation as well as support in languages such as French and English.

EDUCATION AND TRAINING

20/09/200401/05/2006 Sciences High School Diploma EQF level 3

Spanish
English
French
Chemistry
Physics
Biology
Philosophy
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 Ecology

20/09/201315/05/2015 International Business Management EQF level 6

Southampton Solent University, Southampton (United Kingdom)
Essentials of management
Personal and professional development
Business Information
German
International Business Management
Marketing Principles
European Business Contexts
International Research Skills
Operations Management

01/01/2016Present University of Sunderland EQF level 6

Business Management, Sunderland (United Kingdom)
Strategic Management Accounting
Contemporary developments in business & Management
Strategic Human Resources Management
Marketing Management
Managing Projects
Strategic Management

PERSONAL SKILLS

Communication skills -Good written and spoken communication acquired both during my university studies and my work
experience as Financial Controller
-Excellent telephone manners
-Able to summarize critical information

Organisational / managerial skills -Excellent self-discipline acquired during my years in the forces
-Good attention to detail gained during my work in hospitality
-Dead line oriented

Job-related skills -Use of the Microsoft Office package at expert level

-Data analysis
-Customer Service
-Problem Resolution
-People's Management
-Fluent in: English, Spanish, French
-Learning: German

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